Agile 2.0 Epic Dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 4 minutes to read
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    Summary of Agile 2.0 Epic Dashboard

    The Agile 2.0 Epic Dashboard is designed to help ServiceNow customers visually track and analyze the progress of stories within an epic over a specified timeframe. Accessible viaAll > Agile Development > Dashboards, it offers real-time insights into story completion, scope changes, team pacing, and forecasts for epic completion dates. This dashboard excludes canceled stories from its metrics.

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    Key Features

    • Epic Summary Tab: Displays the number of completed stories, missing estimates, and current states of stories within the epic. It highlights scope changes and trends.
    • Cycle Time Tab: Shows the elapsed time for stories to progress from in-progress to completed states, with filtering options to focus on specific story states.
    • Epic Burnup Report: A line chart that visualizes epic size (scope), completed work, and forecasts future scope and completion trends based on historical data. Key indicators include when the completion forecast intersects the scope forecast, signaling expected epic completion.
    • Epic Cumulative Flow Diagram: An area chart tracking the number of stories in each state (Ready, Work in Progress, Ready for Testing, Testing, Complete) over time. Stories in Ready and Cancelled states are excluded from this report.
    • Story Cycle Time Visualization: A bubble chart that identifies how long each story takes to move from in-progress to completion. Bubble size reflects story points, with detailed story metrics available on hover and zoom functionality to manage crowded data points.

    End User Roles and Benefits

    Scrum Masters benefit most from this dashboard as it provides:

    • Clear visibility into real-time story progress and scope changes within epics
    • Ability to estimate epic completion dates
    • Identification of stories that are outliers due to longer-than-expected cycle times

    They require the scrumuser role to access these insights.

    Practical Application for ServiceNow Customers

    By leveraging the Agile 2.0 Epic Dashboard, ServiceNow customers can effectively monitor epic progress, manage scope creep, and forecast delivery timelines. The detailed visualizations support proactive management to keep epics on track and identify potential bottlenecks early. Customers upgrading from earlier versions should install the updated dashboard from the Solution Library to access enhanced layouts and data visualizations.

    Customization and Upgrades

    The dashboard’s Burnup and Cumulative Flow Diagram reports can be customized to suit specific team needs. Upgrading from version 1.0.2 or earlier requires installing the latest dashboard from the Solution Library to improve layout and access new visualizations such as the Epic Cumulative Flow Diagram and Story Cycle Time chart.

    Visually analyze the progress of the stories of an epic over a given period using the Epic Dashboard.

    Navigate to All > Agile Development > Dashboards and select Agile 2.0 Epic Dashboard.

    Figure 1. Epic Summary tab
    Epic Summary
    Figure 2. Cycle Time tab
    Epic cycle time report
    The Agile 2.0 Epic Dashboard provides the following information:
    • Displays the number of stories that are complete, and number of stories that are missing estimates for an epic.
    • Displays the number of stories of the epic in their current state and their progress.
    • Indicates the scope changes, if any, and trends of those scope changes.
    • Indicates the pace at which the team is working on stories in the epic.
    • Forecasts when the epic is likely to be completed based on scope change and completion rate trends.
    • Shows time elapsed for the stories of an epic to go from an in-progress state to a completed state.
    Canceled stories are not included in any of this data.

    End user and roles

    Table 1. End user goal with required role and benefits
    End user and goal Required role Benefits
    Scrum master: Needs clear visibility into real-time progress of team stories and the changes in scope for the epic to complete the epic on time. scrum_user
    • View current states and time in each state for the stories of the epic
    • View epic burnup trend
    • Estimate epic completion dates
    • Identify outlier stories that took longer than expected

    Indicators

    Scrum: Sum of story points of all stories in epics

    Generates the scope series in the Epic Burnup report, which indicates the size of the epic.

    Scrum: Sum of story points of completed stories in epics

    Generates the completed series in the Epic Burnup report, which indicates the amount of work that has been completed in the epic.

    Scrum: Count of all stories in the current epic

    Generates the area series the Epic Cumulative Flow Diagram report, which indicates the number of stories of the current epic by state.

    Breakdowns

    • Scrum: Epic
    • Scrum: State

    Widgets

    Total Story Count

    Indicates the total number of stories in the epic.

    Stories Completed

    Indicates the number of stories in the epic that are complete.

    Missing Estimates

    Indicates the number of stories in the epic that are missing estimates.

    Data visualizations

    If you are upgrading from version 1.0.2 or earlier of Performance Analytics Content Pack for Agile 2.0, then install this dashboard from Solution Library to upgrade its layout and access the following data visualizations:
    • Epic Cumulative Flow Diagram
    • Story Cycle Time
    For more information, see Upgrading the layout of Agile 2.0 dashboards.
    Table 2. Epic Summary
    Title Type Description

    Epic Burnup

    		 Line chart

    Shows the epic burnup trends. You can estimate when the epic is likely to be completed.

    The Epic Burnup report comprises the following series that can be hidden or displayed based on your preference:
    • Scope: Indicates the size of the epic.
    • Scope Forecast: Predicts the possibility of scope change for the future dates, which is based on historical data.
    • Completed: Indicates the amount of work in the epic that is complete.
    • Completed Forecast: Predicts the burnup for the future dates. It indicates whether you can complete the epic on time. This prediction is based on historical data.
    Note:
    The point at which the Completed Forecast series intersects with or crosses the Scope Forecast series is a predictor for when the epic might be completed. If the Completed Forecast series and the Scope Forecast series do not appear to ever intersect, it is a warning that scope is being added faster than work is being completed.

    Epic Cumulative Flow Diagram

    		 Area chart

    Monitor the progress of all the stories of your epic between its actual start and end dates.

    View the number of stories in each state by their arrival to a state, time in this state, and its departure from this state.

    The Epic Cumulative Flow Diagram report comprises the following areas that can be hidden or displayed based on your preference:
    • Ready: Indicates the number of stories of the epic that are ready to start work on.
    • Work in Progress: Indicates the number of stories of the epic that are in development.
    • Ready for Testing: Indicates the number stories of the epic that are ready to be tested.
    • Testing: Indicates the number of stories of the epic that are currently being tested.
    • Complete: Indicates the number of stories that are complete.
    Note:
    Stories in Ready and Cancelled states are not included in this report.
    Table 3. Cycle Time
    Title Type Description
    Story Cycle Time Bubble chart

    		 Identify the time taken for each story in the epic to move from an in-progress state to completion.

    Each bubble on the graph represents a story. The height of the bubble from the x-axis shows how long that story took to move from an in-progress state to completion. The size of the story bubbles are relative to each other based on their story points.

    Hovering your mouse cursor over a bubble displays the following details about that story:
    • Story points
    • Date that the story is moved to completion
    • Total cycle time (in days) of the story
    • Number of days that the story was in the Work in progress state
    • Number of days that the story was in the Ready for testing state
    • Number of days that the story was in the Testing state

    From the Story State section towards the right of the report, you can filter the report to view the cycle time of the stories for the selected states. The chart displays the cycle time for each story as the cumulative sum of all duration of the selected states.

    If there are too many stories at any area of the chart and the bubbles appear crowded on the report. You can zoom in on that particular area of the report for a clearer view.

    Cycle Time Zoom

    You can customize the Burnup and Cumulative Flow Diagram reports. For more information, see Customizing Agile 2.0 dashboard reports.