Connecting EAP with Collaborative Work Management
Summarize
Summary of Connecting EAP with Collaborative Work Management
The integration between Enterprise Agile Planning (EAP) and Collaborative Work Management (CWM) enables organizations to unify strategic program planning with team-level agile execution within a single system. This connection eliminates silos, improves delivery predictability, and enhances visibility into progress across all levels.
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Program managers and release train engineers use EAP to define Program Increment (PI) objectives, align Epics, Features, and Stories, create sprints, and manage dependencies. After each PI, they conduct retrospectives and update roadmaps.
Product owners and team members leverage CWM to plan and execute sprints, manage agile stories alongside operational tasks like incidents, track progress, and conduct retrospectives—all within the same workspace. This reduces context switching and ensures alignment between planned and unplanned work, maintaining transparency from leadership to teams.
Workflow of EAP-CWM Integration
- An EAP administrator connects an EAP team to CWM, which automatically creates a new Space and Board in the CWM workspace for that team.
- Existing work items assigned to the EAP team are imported into the CWM Board using Connected Work filters.
- Sprint planning views are enabled in CWM, displaying existing work items and sprints.
- Teams must have appropriate CWM user access to manage work and progress updates directly from the CWM Board.
- Progress updates in CWM are reflected back in the EAP Agile Team dashboard, providing synchronized visibility.
Managing Sprints in the Integration
- Existing sprints and their scheduled work automatically sync from EAP to CWM and appear in the Sprint Planning view.
- Teams update work status and mark sprints complete within CWM; incomplete work can be moved to the backlog or next sprint.
- New sprints must be created in EAP as part of defining a Planning Interval (PI) for the parent Agile Release Train (ART); these new sprints then sync automatically to CWM.
- Sprints are not created directly at the Agile team level but are managed centrally through EAP to ensure alignment across ARTs.
Benefits for ServiceNow Customers
This integration streamlines agile planning and execution by connecting strategic and operational workflows. ServiceNow customers gain end-to-end transparency, reducing manual coordination and context switching. Leadership can track progress against PI goals in EAP, while teams enjoy flexible sprint management and unified visibility into both agile and operational work in CWM.
Enhance visibility and streamline planning for your Agile teams by connecting Enterprise Agile Planning (EAP) with Collaborative Work Management (CWM).
Overview of EAP-CWM connection
The EAP-CWM integration enables organizations to connect strategic program planning with team-level execution in a single system, eliminating silos and improving delivery predictability.
Using EAP, program managers and release train engineers can define Program Increment (PI) objectives, align Epics, Features, and Stories, create sprints for teams, and manage cross-team dependencies. After completing a PI, they can conduct PI retrospectives and update roadmaps for the next cycle. These capabilities ensure that enterprise priorities are clearly structured and traceable across all levels.
By linking EAP to CWM, product owners and team members can plan and execute sprints, manage agile stories alongside operational tasks such as incidents. They can also track progress and hold team-level retrospectives, all within the same workspace.
This connection between the applications reduces context switching and ensures that both planned and unplanned work is accounted for, without losing alignment to strategic goals. The result is end-to-end transparency where leadership can track progress against PI goals through EAP, while teams maintain flexibility to adapt to changing priorities.
Workflow of EAP-CWM integration
- EAP admin connects an EAP team to CWM. See Connect an EAP team with CWM.
- A new Space and Board are created for this EAP team in the CWM workspace.
- Existing work items assigned to this EAP team are brought over to the newly created CWM Board through Connected Work filters.
- Sprint planning view is enabled for this CWM Board where the existing work items and sprints are automatically shown.
- Check team's access to CWM and provide the CWM user [sn_cwm.cwm_user] to all team members.
- EAP team can start creating more work, manage current work, and update progress directly from the CWM Board. See Sprint planning in CWM.
- The team's progress and work status is reflected back on the Team dashboard in the EAP workspace. See EAP Agile Team dashboard
Creating or managing sprints for EAP teams in CWM
For EAP teams integrated with CWM, existing sprints and their scheduled work automatically sync to CWM. These details are displayed in the Sprint Planning view on the CWM Board.
As the team progresses through assigned work, they can update the work status directly in the Sprints section. The sprint can be marked Complete from this view and any incomplete work items can be moved either to the backlog or the next sprint, if it exists.
New sprints for the team must be created in EAP. After creating new sprints in EAP, they will sync to CWM, allowing the team to schedule work into these sprints from CWM.