--- sourceDocument: Brazil Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Collaborate with Spaces # Collaborating with Spaces in CWM {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Collaborating with Spaces in CWM Collaborative Work Management (CWM) in ServiceNow enables teams to create and collaborate withinSpaces---dedicated areas for managing projects, goals, and assignments. There are two types of Spaces:personal Spaces(accessible only by you) andshared Spaces(for collaboration with other users in your organization). This structure helps organize work efficiently while fostering teamwork. Show full answer Show less ## Navigation and User Interface The CWM workspace features a streamlined navigation panel that displays the contents of one Space at a time, minimizing distractions. Users can switch Spaces via an alphabetically sorted dropdown menu, resize or collapse the navigation panel to maximize workspace, and use a persistent preference for the expanded or collapsed state. The integrated Search functionality quickly locates Spaces, Boards, or Docs, and also surfaces recently accessed items for faster navigation. Several keyboard shortcuts accelerate common tasks such as searching, creating Spaces, Boards, Docs, and navigating to personal work areas, improving efficiency. ## Personal and Shared Spaces * **My Space:** A default personal Space and sample Board are created for new users to explore CWM features. Users can create additional Boards, Docs, and folders to organize their individual work. * **Shared Spaces:** Serve as collaborative hubs for cross-functional teams to coordinate efforts like releases, presentations, and events using task Boards and Docs. They integrate with the ServiceNow AI Platform to centralize information and prevent task oversight. ## Access and Permission Management Space owners and editors control user access through the Share permissions modal, where they can: * Assign roles such as Owner, Editor, or Viewer to collaborators. * Remove users or approve/deny pending access requests. When assigning tasks, if a user lacks access, a lock icon appears next to their name in task columns, prompting owners or editors to grant Viewer access immediately or manage permissions later. Viewers can request role elevation to Editor via a Board header indicator, which sends an email request to Space owners/editors who can approve or deny the change. ## Getting Started and Organizing Work * **Create a Space:** Enables teams to form collaborative environments for managing tasks and documentation. * **Share and Manage Permissions:** Allows inviting team members and controlling their access levels within Spaces. * **Create Folders:** Helps organize Boards and Docs within a Space to maintain order and simplify navigation. By leveraging these features, ServiceNow customers can enhance team collaboration, maintain centralized work tracking, and efficiently manage access to sensitive project information within CWM. Create collaborative Spaces for teams to work together on projects, goals, or assignments. CWM provides two kinds of Spaces: A personal Space that can be accessed only by you and shared Spaces to collaborate with other users in your organization. ## Navigation within the CWM workspace {#cwm-spaces__section_im1_fnj_y2c} Navigation panel : The CWM navigation panel provides a simpler and cleaner user interface. At a given time, the navigation panel shows the contents of just one Space to provide a distraction-free experience while you work. Use the Spaces menu to choose a different Space. The Spaces you are part of are sorted by alpha in the Spaces dropdown menu. Additionally, you can also choose to resize the navigation panel or collapse it altogether to increase the working area for your Boards or Docs. When you expand or collapse the Spaces menu, it's saved as your user preference and will remain so until you change it. Search : Use the Search option to quickly find and open any Space, Board or Doc. Also, the Search bar displays all the recent Spaces, Boards, and Docs that you've navigated to within the CWM workspace. You can quickly select from the recent items without having to search for them again. Keyboard shortcuts : Use the following keyboard shortcuts to quickly perform actions within the workspace.{#cwm-spaces__table_jvj_rnj_y2c__entry__3} | Action | macOS shortcut | Windows OS shortcut | |-|-|-| | Search for a Space, Board, or Doc | Option + F | Alt + F | | Create Space | Option + S | Alt + S | | Create Board | Option + B | Alt + B | | Create Doc | Option + D | Alt + D | | Navigate to My Work | Option + M | Alt + M | [Table 1. Keyboard shortcuts for CWM] {#cwm-spaces__table_jvj_rnj_y2c} ## My Space {#cwm-spaces__section_vqy_4js_b1c} By default, a Space and a sample Board are created for you so that you can get familiar with the features and options in the workspace. From your personal Space, you can browse through the Intro to Docs and Welcome to CWM documents for a high-level overview of what you can do with CWM. Create more task Boards, docs, and organize them into folders to manage the work assigned to you. ## Shared Spaces {#cwm-spaces__section_lk1_jks_b1c} Collaborating with Spaces : Shared spaces act as a central location for cross-functional teams to come together and collaborate toward common goals. Plan for the next big release, prepare for a presentation, organize a conference, and do much more using task Boards and collaborative Docs. With the capability to connect to any record across the ServiceNow AI Platform, avoid the risk of having information scattered across multiple apps and missing unplanned tasks. Managing access in the Share permissions modal : As a Space owner or editor, you can manage access for existing users of your Space and review access requests from other users using the Share permissions modal. * People with Access section: Manage the access level of existing collaborators to Editor, Viewer, or Owner, or remove them from the Space. * Pending Access section: Review requests from users and choose to grant or deny them access to your Space. {#cwm-spaces__ul_nbz_3yv_c2c} Managing Space permissions for task assignees and other users : As a Space owner or editor, while assigning tasks to your team members, you can identify users who don't have access to the workspace. A lock icon appears next to the user name for these users. This icon is visible in the List view of the Board in the columns of type People such as Assigned to, Additional Assignee, and Assignment group. You can either use the workspace prompt to grant assignees Viewer access or choose to manage their access level later from the Share permissions modal. For more information on managing sharing permissions, see [Share a Space in CWM and manage sharing permissions](https://www.servicenow.com/docs/c~irGnT4bCoLmVO7WmHhKw "Invite cross-team members to Collaborative Work Management Spaces to collaborate on tasks or projects. You can also manage permissions for users with existing access to your Space."). Requesting to elevate user access role to Editor : The Viewing mode indicator in the Board header indicates that you have only the Viewer role to the Space that you're in. As a Space viewer, you can send a request to Space owners and editors to request elevating your role to Editor by selecting the indicator. Space owners and editors receive an email request from which they can choose to grant or deny access to the user. Using the following sections, get started with shared Spaces in the workspace. * **[Create a Space in CWM](https://www.servicenow.com/docs/uoFVhn9YfymZEGsqoiGJig)** Create Spaces in Collaborative Work Management to enable cross-functional teams to come together and manage work tasks and documentation. * **[Share a Space in CWM and manage sharing permissions](https://www.servicenow.com/docs/c~irGnT4bCoLmVO7WmHhKw)** Invite cross-team members to Collaborative Work Management Spaces to collaborate on tasks or projects. You can also manage permissions for users with existing access to your Space. * **[Create a folder in CWM](https://www.servicenow.com/docs/DP0pyLfja3xS5MEFW7l6sA)** Organize Boards and Docs of a Space into folders in Collaborative Work Management Workspace.