Managing SPM work in Collaborative Work Management

  • Release version: Australia
  • Updated March 31, 2026
  • 2 minutes to read
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    Summary of Managing SPM work in Collaborative Work Management

    ServiceNow’s Collaborative Work Management (CWM) enables team members to view and update project tasks and demand tasks directly within CWM without needing access to Project Workspace or Next Experience for Demand Management. This capability is facilitated through specific team member roles that provide controlled access to assigned work items, allowing efficient task management and time tracking.

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    Team Member Roles and Access

    • Team member read ([snstm.teammemberread]): Allows users to view project and demand tasks and leave comments.
    • Team member read-write ([snstm.teammemberreadwrite]): Allows full viewing and editing of project and demand tasks.

    Assigning either role automatically grants the user the CWM user role and Time card user role, enabling time card submissions against tasks.

    Using CWM Features for Task Management

    • My Work: Centralized view of all project and demand tasks assigned to the user, simplifying task tracking.
    • Connected Work: Allows users to pull tasks into CWM Boards using flexible filters (e.g., assigned to the user or their group), with capabilities to edit tasks directly on the board.

    Administrators can apply additional Access Control Lists (ACLs) to restrict access to specific tasks beyond default broad access.

    Calendar Access and Management

    Users with team member roles can access My Calendar to:

    • View and edit their calendar
    • Create and delete their own events

    Users only see events they have created, maintaining privacy and individual control.

    Important Considerations

    • Team member roles do not grant access to Project Workspace or Next Experience for Demand Management interfaces.
    • The ServiceNow AI Platform instance must have SPM applications installed to enable task visibility from CWM.
    • The Timecard Management application is required for team members to submit time cards against project or demand tasks.

    Practical Benefits for ServiceNow Customers

    By leveraging team member roles in CWM, organizations can empower their teams to efficiently manage assigned project and demand tasks without additional licensing for Project Workspace. This streamlines collaboration, enhances visibility into work status, and facilitates accurate time tracking, all within the familiar CWM environment.

    Team members can view and update project tasks and demand tasks directly in Collaborative Work Management (CWM) using team member roles, without requiring access to Project Workspace or Next Experience for Demand Management.

    Collaborative Work Management application provides roles that give team members access to project tasks and demand tasks within CWM. Using these roles, team members can manage their assigned work through CWM features such as My Work and Connected Work. They can also submit time cards against the project tasks and demand tasks.

    Team member roles

    The following roles are available for team members:

    Team member read [sn_stm.team_member_read]

    Allows users to view project tasks and demand tasks, and leave comments on them.

    Team member read-write [sn_stm.team_member_read_write]

    Allows users to view and edit project tasks and demand tasks.

    For the full list of access permissions for each role, see Team member role access permissions in CWM.

    Note:
    Assigning one of these team member roles automatically grants the CWM user role [sn_cwm.cwm_user] and Time card user role [timecard_user].

    Accessing project and demand tasks in CWM

    After a team member role is assigned, users can view and manage project and demand tasks in CWM through the following features:

    • My Work: View all project and demand tasks assigned to you in one place. For more information, see My Work in CWM.

    • Connected Work: Pull project and demand tasks into CWM Boards using flexible filters, such as tasks assigned to you, your assignment group, or other criteria. You can edit and update tasks directly from the board.

      For more information, see Connected work in CWM

    By default, team member roles provide broad access to the tasks assigned to them. Administrators can configure additional ACLs to restrict access to specific tasks.

    Accessing My Calendar

    Users assigned these team member roles can access My Calendar and perform the following actions:
    • View My calendar
    • Edit My calendar
    • Create Events on calendar
    • Delete their own events
    Note:
    Users can see only events that they created.

    Considerations

    The following limitations apply to team member roles in this release:

    • Team member roles don't grant access to Project Workspace or Next Experience for Demand Management.

    • The SPM applications such as Project Workspace and Next Experience for Demand Management must be present in your ServiceNow AI Platform instance for team members to be able to access those work items from CWM.

    • The Timecard Management application must be installed to for team members to create timecards against their project tasks or demand tasks.