---
sourceDocument: Brazil Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Manage connected work item types in CWM

# Manage connected work item types in CWM {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable, disable, refresh data, or remove the connected work item types on your CWM Board to keep the work items up to date based on changing requirements.

## Before you begin

Role required: sn_cwm.cwm_user

## Procedure

1. Navigate to WorkspacesCollaborative Work Management.
2. From a Space, select the Board that you want to manage the connected work item types for.
3. From the Board header, select Connected work.  
4. From the Manage connected work modal, disable or enable any existing work item type.  
5. Update the filter conditions for a work item type by selecting Edit from the More actions menu (![More actions icon.]()).  
   For more information, see [Update filter conditions for connected work in CWM](https://www.servicenow.com/docs/ut6QNSCM3RI9CbjRlxH01g "Update the filter conditions for connected work item types in Collaborative Work Management Boards so that the work items displayed in the Board reflect your team's current workload.").

   Items that no longer meet the conditions aren't removed from the Board automatically. You can remove them manually.
6. Select Refresh data from the More actions menu (![More actions icon.]()) to fetch any latest records for the work item type that you defined.  
7. If the work item type is no longer necessary, you can remove it from the board.
   1. From the More actions menu (![More actions icon.]()) of a work item type configuration, select Delete.
   2. From the Delete configuration modal, select Confirm.
   {#manage-connected-work-item-types-in-cwm__substeps_msh_zq5_zfc}
8. After you have done all the required changes, select Save.

## Result

The Board is refreshed to load the work items based on your changes.

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