--- sourceDocument: Brazil Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Properties installed # Properties installed with Collaborative Work Management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Properties installed with Collaborative Work Management This document outlines key system properties available for configuring Collaborative Work Management (CWM) in ServiceNow. These properties enable administrators to customize user access, integrate various AI Platform records within CWM Docs, control task visibility, and manage feature enablement related to Agile and security. Understanding and setting these properties help tailor CWM workspaces to organizational needs and improve collaboration and security. Show full answer Show less ## Key Properties and Their Practical Uses * **sncwm.requestroleaccess** : Controls the visibility of the *Request Access* button for non-CWM users in workspaces. When enabled, it triggers an event that can initiate workflows such as Service Catalog requests or emails to manage access requests efficiently. * **sncwm.recordmentionconfig**: Configures which ServiceNow AI Platform records can be mentioned within Docs pages in CWM workspaces. By default, it includes CWM tasks but can be extended to other records like Incidents by updating the property value. * **sncwm.includeadditionalassignee** : Determines whether tasks assigned via the *Additional assignee* field appear in a user's My Work list, expanding task visibility beyond just the primary assignee. * **sncwm.connectworkimportlimit**: Sets the maximum number of items imported to a CWM Board on first use of the Connected Work feature, helping control workload and system performance. * **sncwm.agileenabled**: Enables Agile features such as creating Stories and Epics in CWM Boards along with Sprint planning, supporting Agile project management within CWM. * **sndocs.islivepresenceenabled**: Enables live presence indicators on Docs pages, allowing users to see who else is actively viewing or editing the document in real time. * **sncwm.enablegranularsecurity**: Enforces field-level access control on key CWM tables (sncwmtask, rmstory, rmscrumtask) when data loads on Boards. This ensures users can only edit fields they have permission for, enhancing data security and compliance. ## Practical Benefits for ServiceNow Customers * **Customizable Access Management:** Easily configure how non-CWM users request workspace access to streamline collaboration without compromising security. * **Enhanced Content Integration:** Seamlessly mention and reference multiple record types within CWM Docs to improve context and communication. * **Improved Task Visibility:** Users can view all relevant tasks including those assigned as additional assignees, ensuring no work is overlooked. * **Agile Project Support:** Activate Agile capabilities within CWM Boards to align with Agile methodologies and enhance planning. * **Real-Time Collaboration:** Live presence indicators boost teamwork by showing active document participants. * **Robust Security Controls:** Granular field-level security protects sensitive information while maintaining user productivity. Administrators can manage these properties via the **System Properties \[sysproperties\]** table with appropriate roles (mostly *sncwm.cwmadmin*), ensuring that configurations are applied securely and effectively. System properties that you can configure to include other ServiceNow AI Platform records in CWM Docs and modify the way non-CWM users request access to the workspace. These properties are available for Collaborative Work Management. Note: To open the System Properties \[sys_properties\] table, enter sys_properties.list in the navigation filter. {#properties-installed-with-cwm__table_tc2_1xr_b1c__entry__2} | Property | Description | |-|-| | sn_cwm.request_role_access | Property to show or hide the Request Access button for non-CWM users in the workspace. By default, the button is hidden. When this property is set to true, an event sn_cwm.REQUEST_ROLE_ACCESS is raised. Admins can configure this event to trigger one of the following workflows, allowing the non-CWM user to request access to the workspace. * Raising a Service Catalog request. * Sending an email. {#properties-installed-with-cwm__ul_kld_hyr_b1c} * Type: true \| false * Default value: false * Location: System Property \[sys_properties\] table * Role needed: sn_cwm.cwm_admin {#properties-installed-with-cwm__ul_vhc_kyr_b1c} | | sn_cwm.record_mention_config | Property to configure mentioning any ServiceNow AI Platform record within Docs pages of CWM workspace. * Type: string * Default value: `[{"sourceTable":"sn_cwm_task","label":"CWM Task","fields":["short_description","number"]}]` By default, this property is configured to include CWM task records. * Location: System Property \[sys_properties\] table * Role needed: sn_cwm.cwm_admin {#properties-installed-with-cwm__ul_mc1_txr_b1c} To include any other ServiceNow AI Platform record, update the property. For example, to reference the Incident records in the Docs pages, update the Value field of this property to include the Incident table. The updated Value field would include the configuration for CWM task records and Incident records: [{"sourceTable":"sn_cwm_task","label":"CWM Task","fields":["short_description","number"]}, {"sourceTable":"incident","label":"Incident","fields":["short_description","number"]}] | | sn_cwm.include_additional_assignee | Property to display tasks assigned to the user in My Work, when the user is added to the Additional assignee field. By default, My Work displays only tasks where the user is listed in the Assigned to field. When this property is set to true, it includes all tasks assigned to the user through either the Assigned to field or the Additional assignee field. * Type: true \| false * Default value: false * Location: System Property \[sys_properties\] table * Role needed: sn_cwm.cwm_admin {#properties-installed-with-cwm__ul_jp1_5hm_lhc} | | sn_cwm.connect_work_import_limit | Property to configure the maximum number of items that can be imported to a CWM Board for the first time when using the Connected work feature. * Type: integer * Default value: 100 * Location: System Property \[sys_properties\] table * Role needed: sn_cwm.cwm_admin {#properties-installed-with-cwm__ul_z32_sdd_bgc} | | sn_cwm.agile_enabled | Property to control Agile-related features for CWM. If set to true, then agile items like Story and Epic can be created in a CWM Board and Sprint planning feature will be enabled. * Type: true \| false * Default value: true * Location: System Property \[sys_properties\] table * Role needed: sn_cwm.cwm_admin {#properties-installed-with-cwm__ul_lsf_12d_bgc} | | sn_docs.is_live_presence_enabled | Property to enable live presence indicators of users on a Doc page. * Type: true \| false * Default value: true * Location: System Property \[sys_properties\] table * Role needed: sn_docs.docs_admin {#properties-installed-with-cwm__ul_wvt_nvv_qhc} | | sn_cwm.enable_granular_security | Property to enforce field-level access control on native CWM tables when data is loaded on a Board. The property applies to the `sn_cwm_task`, `rm_story`, and `rm_scrum_task` tables. When set to true, per-row field write access is evaluated for each work item on a Board, based on the accessibility configured for the fields for that user. When set to false, the cells on the CWM Board still appear editable, but edits to read-only fields are not saved. * Type: true \| false * Default value: false * Location: System Property \[sys_properties\] table * Role needed: sn_cwm.cwm_user {#properties-installed-with-cwm__ul_egs_2026_08} | [Table 1. Properties for Collaborative Work Management] {#properties-installed-with-cwm__table_tc2_1xr_b1c}