--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Properties installed # Properties installed with Collaborative Work Management {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Properties installed with Collaborative Work Management This document outlines key system properties available in ServiceNow's Collaborative Work Management (CWM) that you can configure to enhance workspace functionality. These properties help customize user access, integrate AI Platform records into CWM Docs, manage task visibility, import limits, Agile features, live user presence, and security controls. Show full answer Show less ## Key Features * **Request Access Button (sncwm.requestroleaccess):** Controls visibility of the Request Access button for non-CWM users within a workspace. When enabled, it triggers an event that admins can configure to initiate workflows such as service catalog requests or emails to handle access requests. * **Mention Configuration (sncwm.recordmentionconfig):** Allows you to specify which ServiceNow AI Platform records (e.g., CWM tasks, Incidents) can be mentioned in Docs pages. Customizing this property enhances cross-referencing capabilities within CWM documentation. * **Additional Assignee Display (sncwm.includeadditionalassignee):** Expands task visibility in My Work to include tasks where the user is listed as an Additional assignee, not just the primary Assigned to, improving task tracking for users with multiple roles. * **Import Limit for Connected Work (sncwm.connectworkimportlimit):** Sets the maximum number of items imported when initially connecting work to a CWM Board, helping manage board performance and data load. * **Agile Features Enablement (sncwm.agileenabled):** Toggles Agile functionality in CWM Boards, allowing creation of Agile items like Stories and Epics, and enabling sprint planning features. * **Live Presence Indicator (sndocs.islivepresenceenabled):** Enables real-time user presence indicators on Docs pages, enhancing collaboration by showing who is actively viewing or editing content. * **Granular Security Enforcement (sncwm.enablegranularsecurity):** Applies field-level access control on CWM native tables within Boards to ensure users only edit fields they have permission for. When disabled, fields appear editable but edits to read-only fields are not saved. ## Key Outcomes * Admins can tailor workspace access requests and streamline approval workflows for non-CWM users. * Users benefit from enhanced referencing of various ServiceNow records within documentation, improving context and traceability. * Task visibility is more comprehensive, reflecting all assignments and improving workload management. * Board data imports are optimized to balance performance with data completeness. * Agile project management features integrate smoothly into CWM Boards, supporting agile methodologies. * Collaboration is improved through live user presence visibility on shared documents. * Data security on Boards is strengthened with field-level access controls, reducing risk of unauthorized edits. System properties that you can configure to include other ServiceNow AI Platform records in CWM Docs and modify the way non-CWM users request access to the workspace. These properties are available for Collaborative Work Management. Note: To open the System Properties \[sys_properties\] table, enter sys_properties.list in the navigation filter. {#properties-installed-with-cwm__table_tc2_1xr_b1c__entry__2} | Property | Description | |-|-| | sn_cwm.request_role_access | Property to show or hide the Request Access button for non-CWM users in the workspace. By default, the button is hidden. When this property is set to true, an event sn_cwm.REQUEST_ROLE_ACCESS is raised. Admins can configure this event to trigger one of the following workflows, allowing the non-CWM user to request access to the workspace. * Raising a Service Catalog request. * Sending an email. {#properties-installed-with-cwm__ul_kld_hyr_b1c} * Type: true \| false * Default value: false * Location: System Property \[sys_properties\] table * Role needed: sn_cwm.cwm_admin {#properties-installed-with-cwm__ul_vhc_kyr_b1c} | | sn_cwm.record_mention_config | Property to configure mentioning any ServiceNow AI Platform record within Docs pages of CWM workspace. * Type: string * Default value: `[{"sourceTable":"sn_cwm_task","label":"CWM Task","fields":["short_description","number"]}]` By default, this property is configured to include CWM task records. * Location: System Property \[sys_properties\] table * Role needed: sn_cwm.cwm_admin {#properties-installed-with-cwm__ul_mc1_txr_b1c} To include any other ServiceNow AI Platform record, update the property. For example, to reference the Incident records in the Docs pages, update the Value field of this property to include the Incident table. The updated Value field would include the configuration for CWM task records and Incident records: [{"sourceTable":"sn_cwm_task","label":"CWM Task","fields":["short_description","number"]}, {"sourceTable":"incident","label":"Incident","fields":["short_description","number"]}] | | sn_cwm.include_additional_assignee | Property to display tasks assigned to the user in My Work, when the user is added to the Additional assignee field. By default, My Work displays only tasks where the user is listed in the Assigned to field. When this property is set to true, it includes all tasks assigned to the user through either the Assigned to field or the Additional assignee field. * Type: true \| false * Default value: false * Location: System Property \[sys_properties\] table * Role needed: sn_cwm.cwm_admin {#properties-installed-with-cwm__ul_jp1_5hm_lhc} | | sn_cwm.connect_work_import_limit | Property to configure the maximum number of items that can be imported to a CWM Board for the first time when using the Connected work feature. * Type: integer * Default value: 100 * Location: System Property \[sys_properties\] table * Role needed: sn_cwm.cwm_admin {#properties-installed-with-cwm__ul_z32_sdd_bgc} | | sn_cwm.agile_enabled | Property to control Agile-related features for CWM. If set to true, then agile items like Story and Epic can be created in a CWM Board and Sprint planning feature will be enabled. * Type: true \| false * Default value: true * Location: System Property \[sys_properties\] table * Role needed: sn_cwm.cwm_admin {#properties-installed-with-cwm__ul_lsf_12d_bgc} | | sn_docs.is_live_presence_enabled | Property to enable live presence indicators of users on a Doc page. * Type: true \| false * Default value: true * Location: System Property \[sys_properties\] table * Role needed: sn_docs.docs_admin {#properties-installed-with-cwm__ul_wvt_nvv_qhc} | | sn_cwm.enable_granular_security | Property to enforce field-level access control on native CWM tables when data is loaded on a Board. The property applies to the `sn_cwm_task`, `rm_story`, and `rm_scrum_task` tables. When set to true, per-row field write access is evaluated for each work item on a Board, based on the accessibility configured for the fields for that user. When set to false, the cells on the CWM Board still appear editable, but edits to read-only fields are not saved. * Type: true \| false * Default value: false * Location: System Property \[sys_properties\] table * Role needed: sn_cwm.cwm_user {#properties-installed-with-cwm__ul_egs_2026_08} | [Table 1. Properties for Collaborative Work Management] {#properties-installed-with-cwm__table_tc2_1xr_b1c}