---
sourceDocument: Brazil Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Update filter conditions for connected work in CWM

# Update filter conditions for connected work in CWM {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Update the filter conditions for connected work item types in Collaborative Work Management Boards so that the work items displayed in the Board reflect your team's current workload.

## Before you begin

Role required: sn_cwm.cwm_user

## Procedure

1. Navigate to WorkspacesCollaborative Work Management.
2. From a Space, select the Board that you want to manage the connected work item types for.
3. From the Board header, select Connected work.  
4. From the More actions menu (![More actions icon.]()) of a connected work item type, select Edit.  
5. Use the condition builder to edit the defined conditions.
6. Select the Update count icon (![Update count icon.]()) to check the number of records that exist which match the filter criteria that you updated.  
   Note:  

   The matching record count includes every item that meets your import conditions, but the board might display fewer items. Items can be hidden by ACLs or by board preferences. By default, a board shows only items that
   were updated in the last 90 days, and it can also hide completed items. To see items that match your conditions but aren't displayed, update the board preferences.

7. Select Save.
8. Repeat steps 4 through 7 to update conditions of any other connected work item type.
9. After all required changes are made, select Save in the Manage connected work modal.

## Result

The Board is refreshed to load the work items based on your changes.

Items that no longer meet the conditions aren't removed from the Board automatically. You can remove them manually or remove the item type from connected work and re-add it with the updated condition.

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