---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Update details of connected work items in CWM Boards

# Update details of connected work items in CWM Boards {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how to update the status, assigned to, and other details for the work items that are brought into your Collaborative Work Management Board through Connected work.

## Before you begin

Role required: sn_cwm.cwm_user

## About this task

The details of connected work items can be updated only from the side panel and not through in-line editing in the grid. However, deleting the connected work items from the Board will only remove them from the Board but won't
delete the original record.

## Procedure

1. Navigate to WorkspacesCollaborative Work Management.
2. From a Space, select the Board with connected work items that you want to update.
3. From the List, Gantt, Kanban, or Sprint planning view, open the item details in the side panel.
4. Update the required details.  
   You can also choose to open the original record form and update the details from there using the Detailed form view icon (![Detailed form view icon.]()).

5. If you've edited the details in CWM, select Update or Save.

## Result

The updated information is available on the work item both in CWM and in its parent application.

## What to do next

To customize the fields that appear in the side panel for CWM tasks and connected work items, see [Configure the form view for CWM tasks and connected work items](https://www.servicenow.com/docs/nNHAmvknBxYAIChNTnivDw "Configure which fields appear when you open a CWM task or connected work item by customizing the default form view for the relevant table.").

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