Add issues for a demand

Add an issue to a demand to escalate a risk or to track an unexpected problem. For example, a technical malfunction or resource unavailability that occurs during any phase of the demand life cycle. If the issue remains unresolved, unnecessary conflicts, delays, or even a failure can occur.

Before you begin

Role required: it_demand_manager

Procedure

1. Navigate to All > Demand > Demands > All.
2. Select the demand to which you want to add an issue.
3. From the Issues related list, select New.
4. On the Issue form, fill in the fields.
   For a description of the field names, see Issue form.
5. Optional: Search in the knowledge base for any article related to the issue.
   1. Select the search knowledge icon .
   2. If you find relevant articles, select the title of an article to view its content.
   3. If you want to include the content of the article in the issue, select Attach to Issue.
      The article content is copied in to the Description field of the Issue form. You can modify the text if necessary.
6. Select Submit.

What to do next

• Convert an existing issue to a decision, action, or request change and close the issue. For more information, see Convert one RIDAC (Risk, Issue, Decision, Action, and Request Change) record to another for a demand.
• Associate the issue with your existing risks so you can track dependencies and recognize trends for the future. For more information, see Associate existing RIDAC (risks, issues, actions, decisions, and request changes) records for a demand.