--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Demand Management # Demand Management {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Demand Management The Demand Management application offers tools for capturing, centralizing, and assessing both strategic and operational demands, providing a comprehensive location for managing demand information. New users are encouraged to utilize the Next Experience for Demand Management, which includes enhanced features like Playbooks and governance process definition. Existing users can continue with the classic UI but are recommended to transition to the Next Experience for better functionality. Show full answer Show less ## Key Features * **Next Experience for Demand Management:** Provides a modern workspace with tools for managing demands efficiently. * **Demand Tasks:** Allows demand managers to delegate tasks for feasibility, cost, and effort assessments to specialized resources. * **Assessment and Promotion:** Facilitates the review and promotion of ideas into actionable demands, projects, or enhancements. * **Configuration Options:** Users can set up stakeholders, assessment categories, and visualizations like bubble charts to enhance demand management. * **User Roles:** Demand managers can create, view, and modify demands within the application. ## Key Outcomes Utilizing Demand Management enables organizations to effectively assess the feasibility of demands, create business cases, and promote demands to projects or changes. By leveraging the tools provided, businesses can streamline their demand processes, enhance collaboration among stakeholders, and ultimately drive better decision-making in demand management. The Demand Management application consists of tools for capturing, centralizing, and assessing strategic and operational demands. It also provides a single location for managing all the demand information. ## Demand Management overview {#c_DemandManagement__section_u3x_spg_kyb} Important: Demands are available in the Next Experience for Demand Management. For more information, see [Next Experience for Demand Management](https://www.servicenow.com/docs/NzD2gDmC_FOll_ZZRTwlFQ "Next Experience for Demand Management enables you to create, evaluate, and prioritize demands throughout the demand life cycle."). The workspace provides additional value beyond the legacy experience, including Playbook, Docs, and the ability to define different governance processes using playbooks. If you have Portfolio Planning Workspace or Strategic Planning Workspace, you can use the Next Experience for Demand Management to create and manage your demands. * New customers: Use Next Experience for Demand Management to create and manage your demands. * Existing customers: If you already have demands in the classic UI, you can continue using it. However, we recommend moving to the Next Experience for Demand Management, as your existing demands are automatically available there. {#c_DemandManagement__ul_jbf_ttk_m3c} ## Get started {#c_DemandManagement__section_xgv_153_rzb} |-|-| | [ExploreLearn the features and business value of Demand Management](https://www.servicenow.com/docs/dWfbtwPAa1_tjqvYnTa8Sg "Learn more about Demand Management and its process flow, and reviewing its benefits to your organization.") | [ConfigureLearn how to configure Demand Management](https://www.servicenow.com/docs/9qQmhrZe5sCWp2FaMwaB6w "Configure your Demand Management application to assess and promote demands to projects, enhancements, changes, defects, or Enterprise Agile Planning (EAP) entities.") | | [UseCreate and manage demands with Demand Management](https://www.servicenow.com/docs/fSB_JQECAmNIVhoFKq4Qkg "Users with the demand manager role can create, view, and modify demands using the Demand Management application.") | [ReferenceLearn about the forms and fields of Demand Management](https://www.servicenow.com/docs/M7aAEZ83L7A130d5_WbhCg "Reference information to provide additional details about Demand Management such as the fields, user roles, tables, guidelines, and domain separation information.") | [ ] {#c_DemandManagement__table_ygv_153_rzb} ## Troubleshoot and get help {#c_DemandManagement__section_bjx_spg_kyb} * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#c_DemandManagement__ul_cjx_spg_kyb} A typical workflow for you as the demand manager is as follows: * Work on a demand to assess the feasibility, effort, and cost of the demand and create a business case for approval of the demand. * Create demand tasks, such as an initial feasibility review, cost estimate, and effort estimate, to delegate activities to specialized resources or groups. For example, a demand manager can create demand tasks for assessing the cost associated with a software upgrade and the resources required. * Assign demand tasks to a business analyst, resource user, or an appropriate group. The assigned resource or group then creates a cost plan and resource assignment to help the demand manager assess and qualify the demand. For more information, see [Demand tasks](https://www.servicenow.com/docs/CcPMLl28RQgYCpxXIsOqUA "A demand task is a unit of work created within a demand. Use demand tasks to break down planning activities before converting the demand into a project, change, enhancement, or defect."). {#c_DemandManagement__ul_hrz_ln1_f3b} Basics of Demand Management * Set up the application: Plan, create stakeholders and assessment categories, and create bubble charts. * Assess ideas: Review and analyze submitted ideas before promoting ideas to demands. * Create and add details to the demands: Create demands and add demand tasks, stakeholders and assessments, and evaluate and qualify demands. * Use the Demand Management application or the demand workbench to compare and assess demands, and promote demands to projects, enhancements, changes, or defects. {#c_DemandManagement__ul_mkd_j42_2r} * **[Exploring Demand Management](https://www.servicenow.com/docs/dWfbtwPAa1_tjqvYnTa8Sg)** Learn more about Demand Management and its process flow, and reviewing its benefits to your organization. * **[Configuring Demand Management](https://www.servicenow.com/docs/9qQmhrZe5sCWp2FaMwaB6w)** Configure your Demand Management application to assess and promote demands to projects, enhancements, changes, defects, or Enterprise Agile Planning (EAP) entities. * **[Use Demand Management](https://www.servicenow.com/docs/fSB_JQECAmNIVhoFKq4Qkg)** Users with the demand manager role can create, view, and modify demands using the Demand Management application. * **[Demand Management reference](https://www.servicenow.com/docs/M7aAEZ83L7A130d5_WbhCg)** Reference information to provide additional details about Demand Management such as the fields, user roles, tables, guidelines, and domain separation information.