---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Summarize demands with the demand summarization skill

# Summarize demands with the demand summarization skill {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Summarize demand records using the demand summarization skill. The skill reviews the demand fields and related lists and helps create a clear summary of the demand.

## Before you begin

Important:  
This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

Role required: it_demand_user, it_demand_manager

If you have custom roles that require access to this skill, update the ACLs (access control lists) for those roles that require access.

## Procedure

1. Navigate to AllDemandDemandsAll.
2. Select a demand from the Demands list.
3. Select the Summarize button on the demand form.  
   Note:  
   * The summary of the record is auto-generated for demands in the Submitted, Screening, Qualified, and Approved states if the skill trigger is selected as Automatic.
   * The summary is initiated when users select the Summarize action on a demand record if the skill trigger is selected as User trigger.
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## Result

The executive summary generated by AI is displayed in the summary card.  
Note:  
Select the copy icon to copy the generated summary for further use.
**Related concepts**   

* [Assess demands](https://www.servicenow.com/docs/rUWyI2B9oj6bgLpkVKd0aw "The Demand Management application comes with two demand visualization tools that can aid decision makers with demand assessment.")
* [Add details to demands](https://www.servicenow.com/docs/wiDjvk2SfzjvUBtMD4lU5Q "The demand manager typically works with a business relationship manager to identify stakeholders and elicit requirements, risks, and other important information.")
* [RIDACs records for a demand](https://www.servicenow.com/docs/85AuNXmPycWd0InqWRcELQ "RIDAC is an acronym for Risk, Issue, Decision, Action, and Request Changes records. Create a risk for your demand that you can convert to other records during the demand life cycle. Track issues and avoid manual copying of relevant details in related records.")  
**Related tasks**   

* [Create a demand](https://www.servicenow.com/docs/wEfR6rUPJtFvOt42WdYXnA "Create demands to capture your strategic and operational requirements and centralize information for stakeholder assessment and prioritization.")
* [Identify similar records using AI](https://www.servicenow.com/docs/cOQ_thuZBlj5FB5bKuJD8w "Use the identify similar records skill to find demand records with similar names, descriptions, or business case content.")
* [View demands](https://www.servicenow.com/docs/YCi8JXeY8xiKF_J01bnxhg "You can view existing demands at any time.")
* [Reset a demand to Draft state](https://www.servicenow.com/docs/FsLHhbZDKZSalvxpy7gxCw "A demand can be moved back to the Draft state, if necessary.")
* [Delete demands](https://www.servicenow.com/docs/TqHvF5Kgn7FiiPA7BEXDrQ "Demands can be deleted only while in the Pending state.")
* [Move and resize a demand](https://www.servicenow.com/docs/9B1Q2NUjVR5IdZS3meZPqQ "As the demand manager, you can move and resize bubbles in the bubble chart.")
* [Train the similarity solution for Demand Management to find similar demands](https://www.servicenow.com/docs/XMzVKeMPDlzVMFW2jNCDeg "Train the Similar Demands solution definition is included within the Predictive Intelligence for PPM capability to find related demands when creating a demand.")
* [PPM PIWB template - Find similar demands](https://www.servicenow.com/docs/GACsRuAzkV75j1nXhVLL7g "Use a guided template that walks you through training the Similar Demands solution definition for finding similar demands.")
* [Associate AI systems with demands](https://www.servicenow.com/docs/rzbFaKnkOdNrFmW7MYeKiA "Add and manage AI system associations directly from the AI Associations tab in Demand Management.")

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