--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Use # Use Demand Management {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Use Demand Management The Demand Management application in ServiceNow allows users with the demand manager role to create, view, and manage demands effectively. This application supports transitioning from the classic UI to the Next Experience for Demand Management, which offers enhanced features such as Playbooks, Docs, and customizable governance processes. Customers using Portfolio or Strategic Planning Workspaces can leverage the Next Experience to streamline demand creation and management. Show full answer Show less ## Key Features * **Demand Creation and Lifecycle:** Demands originate from submitted ideas and progress through lifecycle states including Draft, Submitted, Screening, Qualified, Deferred, Approved, Completed, and Closed. Demand managers can update, approve, defer, or delete demands at various stages. * **Artifact Generation:** Approved demands can spawn related artifacts such as Projects, Changes, Enhancements, Defects, and Enterprise Agile Planning (EAP) entities like epics, features, and capabilities. The type of artifact depends on demand category and type selections, with some requiring specific plugins (e.g., SDLC-SCRUM, Strategic Planning). * **Demand Assessment Tools:** The application provides visualization tools and stakeholder assessments for demand screening and qualification. Stakeholders can complete surveys to contribute to demand evaluation. * **AI Capabilities:** AI-powered features include identifying similar demands based on names, descriptions, or business case content, and summarizing demands for clarity. The Predictive Intelligence for PPM capability includes a guided template to train the similarity solution, improving demand matching and decision-making. * **Demand Details and Tracking:** Demand managers can collaborate with business relationship managers to capture requirements, risks, issues, decisions, actions, and change requests (RIDAC) associated with demands. This helps maintain comprehensive demand records and risk management. * **Demand Visualization and Interaction:** Users can view demands in list or workbench views, move and resize demand representations in bubble charts, and manage AI system associations directly within demands. * **State Management:** Demands can be reset to Draft if necessary, and deletion is permitted only when demands are in specific states (e.g., Pending). ## Key Outcomes * Centralized management of strategic and operational demands with structured lifecycle stages improves governance and prioritization. * Integration with AI enhances the ability to identify similar demands and generate clear summaries, facilitating faster and more informed decisions. * Automatic creation of related project and agile planning artifacts from approved demands streamlines downstream execution. * Comprehensive stakeholder engagement and risk management through assessments and RIDAC records ensure thorough demand evaluation. * The Next Experience for Demand Management provides a modernized workspace with additional tools that increase productivity and governance flexibility. Users with the demand manager role can create, view, and modify demands using the Demand Management application. Important: Demands are available in the Next Experience for Demand Management. For more information, see [Next Experience for Demand Management](https://www.servicenow.com/docs/NzD2gDmC_FOll_ZZRTwlFQ "Next Experience for Demand Management enables you to create, evaluate, and prioritize demands throughout the demand life cycle."). The workspace provides additional value beyond the legacy experience, including Playbook, Docs, and the ability to define different governance processes using playbooks. If you have Portfolio Planning Workspace or Strategic Planning Workspace, you can use the Next Experience for Demand Management to create and manage your demands. * New customers: Use Next Experience for Demand Management to create and manage your demands. * Existing customers: If you already have demands in the classic UI, you can continue using it. However, we recommend moving to the Next Experience for Demand Management, as your existing demands are automatically available there. {#r_UsingDemandManagement__ul_jbf_ttk_m3c} You can also approve demands and create the following artifacts from the approved demands: * Project * Change * Enhancement * Defect * Enterprise Agile Planning (EAP) entities (epic, feature, and capability) {#r_UsingDemandManagement__ul_qr2_zgl_2r} The type of artifact created from a demand depends on the selections in the Category and Type fields on the Demand form. Note: * Enhancements and defects can be created when the administrator has activated the SDLC-SCRUM plugin. * EAP entities can be created when the Strategic Planning plugin is activated. {#r_UsingDemandManagement__ul_hkf_cht_ghc} ## Demand Management Life Cycle The demand management life cycle can be simplified as follows: * [Creating a demand](https://www.servicenow.com/docs/wEfR6rUPJtFvOt42WdYXnA "Create demands to capture your strategic and operational requirements and centralize information for stakeholder assessment and prioritization."): The user submits an idea and the demand manager approves the idea, automatically creating a demand from that idea. * [Viewing a list of demands](https://www.servicenow.com/docs/YCi8JXeY8xiKF_J01bnxhg "You can view existing demands at any time."): The demand manager views demands on the [demand workbench](https://www.servicenow.com/docs/BREeEERw0UL~okkMYPwRqg "The demand workbench provides a central location for viewing and assessing business demands.") or from a list view. * [Enhancing a demand](https://www.servicenow.com/docs/wiDjvk2SfzjvUBtMD4lU5Q "The demand manager typically works with a business relationship manager to identify stakeholders and elicit requirements, risks, and other important information."): The demand manager can send the demand to screening, which sends assessments to stakeholders. * [Assessing a demand](https://www.servicenow.com/docs/rUWyI2B9oj6bgLpkVKd0aw "The Demand Management application comes with two demand visualization tools that can aid decision makers with demand assessment."): * The demand manager can screen the demand and send surveys to stakeholders to complete assessments. * The demand manager can set the state of the demand to qualify, defer, or incomplete. * Demands can be analyzed and approved using the demand workbench. {#r_UsingDemandManagement__ul_gmn_3jl_2r} * Creating an artifact: The demand manager creates a project, enhancement, change, defect, or EAP entities. {#r_UsingDemandManagement__ul_cfc_1kf_cp} The demand management application uses the following simplified demand states.{#r_UsingDemandManagement__tbl_DemandManagementStates__entry__2} | State | Description | |-|-| | Draft | The demand manager accepts a submitted idea. After reviewing or editing the record, select one of these buttons: * Update: The demand record is updated, but the demand remains in the current state. * Submit demand: The demand is moved to the submitted state. * Delete: The demand record is deleted. {#r_UsingDemandManagement__ul_hn2_pkf_cp} | | Submitted | An accepted idea creates a demand record and the demand manager submits the demand. After reviewing or editing the record, select one of these buttons: * Update: The demand record is updated, but the demand remains in the current state. * Screen: The demand is moved to the screening state. * Qualify The demand is moved to the qualified state. * Defer: The demand is moved to the deferred state. * Reset to Draft: The demand is moved back to the draft state. * Delete: The demand record is deleted. {#r_UsingDemandManagement__ul_ad5_tkf_cp} | | Screening | Stakeholder assessments are initiated for the demand. After reviewing or editing the record, select one of these buttons: * Update: The demand record is updated, but the demand remains in the current state. * Qualify The demand is moved to the qualified state. * Defer: The demand is moved to the deferred state. * Reset to Draft: The demand is moved back to the draft state. * Delete: The demand record is deleted. {#r_UsingDemandManagement__ul_opb_2lf_cp} | | Qualified | The demand has been qualified and is ready for review. After reviewing the record, select one of these buttons: * Update: The demand record is updated, but the demand remains in the current state. * Approve: The demand is moved to the approved state. * Defer: The demand is moved to the deferred state. * Delete: The demand record is deleted. {#r_UsingDemandManagement__ul_nn4_glf_cp} | | Deferred | The demand has been put on hold. The demand can be revisited in future and reviewed. After reviewing the record, select one of these buttons: * Update: The demand record is updated, but the demand remains in the current state. * Approve: The demand is moved to the approved state. * Delete: The demand record is deleted. {#r_UsingDemandManagement__ul_eyp_yyd_l2b} | | Approved | The demand is approved After reviewing or editing the record, select one of these buttons: * Update: The demand record is updated, but the demand remains in the current state. * Close: The demand is moved to the closed state. * Reset to Draft: The demand is moved back to the draft state. * Delete: The demand record is deleted. {#r_UsingDemandManagement__ul_qxv_llf_cp} | | Completed | The demand is moved to the completed state. After reviewing the record, select one of these buttons: * Update: The demand record is updated, but the demand remains in the current state. * Reset to Draft: The demand is moved back to the draft state. * Delete: The demand record is deleted. {#r_UsingDemandManagement__ul_wl2_fzt_ghc} | [Table 1. Demand States] {#r_UsingDemandManagement__tbl_DemandManagementStates} These states appear in the process flow indicator at the top of the Demand form. The process flow indicator: * Highlights the current state of the demand. * Checks off the states that a demand has passed through. * Leaves empty the states that have been skipped. {#r_UsingDemandManagement__ul_sjm_44l_2r} * **[Assess demands](https://www.servicenow.com/docs/rUWyI2B9oj6bgLpkVKd0aw)** The Demand Management application comes with two demand visualization tools that can aid decision makers with demand assessment. * **[Create a demand](https://www.servicenow.com/docs/wEfR6rUPJtFvOt42WdYXnA)** Create demands to capture your strategic and operational requirements and centralize information for stakeholder assessment and prioritization. * **[Identify similar records using AI](https://www.servicenow.com/docs/cOQ_thuZBlj5FB5bKuJD8w)** Use the identify similar records skill to find demand records with similar names, descriptions, or business case content. * **[Summarize demands with the demand summarization skill](https://www.servicenow.com/docs/emrhYe6Chl2amAq9_LyKgQ)** Summarize demand records using the demand summarization skill. The skill reviews the demand fields and related lists and helps create a clear summary of the demand. * **[View demands](https://www.servicenow.com/docs/YCi8JXeY8xiKF_J01bnxhg)** You can view existing demands at any time. * **[Add details to demands](https://www.servicenow.com/docs/wiDjvk2SfzjvUBtMD4lU5Q)** The demand manager typically works with a business relationship manager to identify stakeholders and elicit requirements, risks, and other important information. * **[RIDACs records for a demand](https://www.servicenow.com/docs/85AuNXmPycWd0InqWRcELQ)** RIDAC is an acronym for Risk, Issue, Decision, Action, and Request Changes records. Create a risk for your demand that you can convert to other records during the demand life cycle. Track issues and avoid manual copying of relevant details in related records. * **[Reset a demand to Draft state](https://www.servicenow.com/docs/FsLHhbZDKZSalvxpy7gxCw)** A demand can be moved back to the Draft state, if necessary. * **[Delete demands](https://www.servicenow.com/docs/TqHvF5Kgn7FiiPA7BEXDrQ)** Demands can be deleted only while in the Pending state. * **[Move and resize a demand](https://www.servicenow.com/docs/9B1Q2NUjVR5IdZS3meZPqQ)** As the demand manager, you can move and resize bubbles in the bubble chart. * **[Train the similarity solution for Demand Management to find similar demands](https://www.servicenow.com/docs/XMzVKeMPDlzVMFW2jNCDeg)** Train the Similar Demands solution definition is included within the Predictive Intelligence for PPM capability to find related demands when creating a demand. * **[PPM PIWB template - Find similar demands](https://www.servicenow.com/docs/GACsRuAzkV75j1nXhVLL7g)** Use a guided template that walks you through training the Similar Demands solution definition for finding similar demands. * **[Associate AI systems with demands](https://www.servicenow.com/docs/rzbFaKnkOdNrFmW7MYeKiA)** Add and manage AI system associations directly from the AI Associations tab in Demand Management.