--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # RIDAC (Risk, Issue, Decision, Action, and Request Changes) records # RIDACs records for a demand {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read RIDAC is an acronym for Risk, Issue, Decision, Action, and Request Changes records. Create a risk for your demand that you can convert to other records during the demand life cycle. Track issues and avoid manual copying of relevant details in related records. As a demand progresses through the demand life cycle, a risk might result in an issue or a new issue might occur. Once you have a risk record, you convert that record into related records such as issues, actions, or decisions. This conversion and association of records helps you analyze and identify patterns, trends, and probable resolution for planning future demands. The ability to convert records provides you with the following advantages: * Ability to create related records without having to enter the relevant information manually. * Helps you analyze and identify patterns, trends, and probable resolution for planning future demands. * Enables you to view a consolidated list of all converted RIDAC records using the View RIDAC related link on the Demand form. {#ridac-entries-for-demand__ul_tmv_wmh_jkb} Consider the following points before converting or associating RIDAC records: * You can convert one record to another only in the RIDAC sequence. For example, you can convert a risk to an issue, decision, action, or request change but you can't convert an issue to a risk or a decision to an issue. The following diagram illustrates the RIDAC process flow. Figure 1. RIDAC flow * You can convert one record into multiple RIDAC records. For example, you can create multiple issue records from one risk record. * You can associate one record with multiple different records. For example, you can link one issue record to multiple different risk, decision, action, or request change records. For more information, see [Associate existing RIDAC records for a demand](https://www.servicenow.com/docs/RnGaN~IvCVtLU781sEmK3g "Link existing RIDAC records (risks, issues, actions, decisions, and request changes) to one another for your demand. Associating RIDAC records with each other enables you to keep a record of risks or issues and their outcome for analysis at demand closure and planning. It also helps to track the risks and issues throughout the demand life cycle."). {#ridac-entries-for-demand__ul_y42_h5r_yjb} * **[Add risks for a demand](https://www.servicenow.com/docs/wihYhfGADRgcF_crow1LUw)** Add a risk to a demand to identify, analyze, prioritize, plan, and track a risk during any phase of the demand life cycle. Assess potential problems and the severity of their impact to take informed decisions about the demand. * **[Add issues for a demand](https://www.servicenow.com/docs/dOBrXNp18uj8bUAsgQUEug)** Add an issue to a demand to escalate a risk or to track an unexpected problem. For example, a technical malfunction or resource unavailability that occurs during any phase of the demand life cycle. If the issue remains unresolved, unnecessary conflicts, delays, or even a failure can occur. * **[Add decisions for a demand](https://www.servicenow.com/docs/uo71~M9fkPU0rmlOzoDMkw)** As a demand manager, develop a plan to manage risks and issues proactively with solutions. Add the solution for a risk or issue to a demand in the form of a decision. You can also convert a risk or an issue to a decision or a decision to an action or a request change. * **[Add actions for a demand](https://www.servicenow.com/docs/TaU~27GKiR6I8z8PNu82Rg)** Add actions that are required for resolving an issue or risk for a demand. You can also convert a risk, issue, or decision to an action based on your analysis and plan for resolution of a risk or issue. * **[Add Request Changes to a demand](https://www.servicenow.com/docs/IU2OQShbSFY_HB3x53eVug)** As a demand manager, you might create a request change as the outcome of the action taken to resolve an issue or mitigate a risk. The request change might result in changing the demand's scope, resource requirement, cost, or schedule to minimize the impact of a risk or issue. * **[Convert one RIDAC record to another for a demand](https://www.servicenow.com/docs/No5uxIVrvWy2zMJDwO0IUA)** Convert one RIDAC record to another to retain record information and track issues without creating a record manually. * **[Associate existing RIDAC records for a demand](https://www.servicenow.com/docs/RnGaN~IvCVtLU781sEmK3g)** Link existing RIDAC records (risks, issues, actions, decisions, and request changes) to one another for your demand. Associating RIDAC records with each other enables you to keep a record of risks or issues and their outcome for analysis at demand closure and planning. It also helps to track the risks and issues throughout the demand life cycle. **Related concepts** * [Assess demands](https://www.servicenow.com/docs/rUWyI2B9oj6bgLpkVKd0aw "The Demand Management application comes with two demand visualization tools that can aid decision makers with demand assessment.") * [Add details to demands](https://www.servicenow.com/docs/wiDjvk2SfzjvUBtMD4lU5Q "The demand manager typically works with a business relationship manager to identify stakeholders and elicit requirements, risks, and other important information.") **Related tasks** * [Create a demand](https://www.servicenow.com/docs/wEfR6rUPJtFvOt42WdYXnA "Create demands to capture your strategic and operational requirements and centralize information for stakeholder assessment and prioritization.") * [Identify similar records using AI](https://www.servicenow.com/docs/cOQ_thuZBlj5FB5bKuJD8w "Use the identify similar records skill to find demand records with similar names, descriptions, or business case content.") * [Summarize demands with the demand summarization skill](https://www.servicenow.com/docs/emrhYe6Chl2amAq9_LyKgQ "Summarize demand records using the demand summarization skill. The skill reviews the demand fields and related lists and helps create a clear summary of the demand.") * [View demands](https://www.servicenow.com/docs/YCi8JXeY8xiKF_J01bnxhg "You can view existing demands at any time.") * [Reset a demand to Draft state](https://www.servicenow.com/docs/FsLHhbZDKZSalvxpy7gxCw "A demand can be moved back to the Draft state, if necessary.") * [Delete demands](https://www.servicenow.com/docs/TqHvF5Kgn7FiiPA7BEXDrQ "Demands can be deleted only while in the Pending state.") * [Move and resize a demand](https://www.servicenow.com/docs/9B1Q2NUjVR5IdZS3meZPqQ "As the demand manager, you can move and resize bubbles in the bubble chart.") * [Train the similarity solution for Demand Management to find similar demands](https://www.servicenow.com/docs/XMzVKeMPDlzVMFW2jNCDeg "Train the Similar Demands solution definition is included within the Predictive Intelligence for PPM capability to find related demands when creating a demand.") * [PPM PIWB template - Find similar demands](https://www.servicenow.com/docs/GACsRuAzkV75j1nXhVLL7g "Use a guided template that walks you through training the Similar Demands solution definition for finding similar demands.") * [Associate AI systems with demands](https://www.servicenow.com/docs/rzbFaKnkOdNrFmW7MYeKiA "Add and manage AI system associations directly from the AI Associations tab in Demand Management.")