--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Connect with CWM # Connecting EAP with Collaborative Work Management {#ariaid-title1} * Release version: Australia * * Updated July 7, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Connecting EAP with Collaborative Work Management The integration between Enterprise Agile Planning (EAP) and Collaborative Work Management (CWM) connects strategic program planning with team-level execution in one system. This connection eliminates silos, enhances visibility, and improves delivery predictability by aligning enterprise priorities with agile team workflows. Program managers use EAP to define Program Increment (PI) objectives, align Epics, Features, and Stories, manage sprints, and handle cross-team dependencies. Teams use CWM to plan and execute sprints, manage agile stories alongside operational tasks, track progress, and conduct retrospectives within a unified workspace. Show full answer Show less By linking EAP and CWM, organizations reduce context switching and maintain alignment between strategic goals and day-to-day team work, resulting in end-to-end transparency where leadership can monitor PI progress while teams adapt flexibly to changing priorities. ## Workflow * An EAP administrator connects an EAP team to CWM, which automatically creates a new Space and Board in CWM for that team. * Existing work items assigned to the EAP team are imported into the CWM Board via Connected Work filters. * The CWM Board enables sprint planning with existing work items and sprints displayed automatically. * Team members must have appropriate CWM user roles to access and update work on the CWM Board. * Progress and work status updates made in CWM are reflected back on the EAP Agile Team dashboard, ensuring synchronized visibility. ## Managing Sprints * Sprints and scheduled work created in EAP sync automatically to CWM and appear in the Sprint Planning view on the CWM Board. * Teams update work status and can complete sprints directly from the CWM Board; incomplete work can be moved to backlog or next sprint. * New sprints must be created within EAP by defining Planning Intervals (PIs) at the Agile Release Train (ART) level; these then sync to CWM. * Sprints are not created at the individual Agile team level but are managed at the ART level for consistency and synchronization. ## Backlog and Hierarchy Management The Backlog and Hierarchy tabs remain accessible in EAP for connected teams to view and manage work items. However, since sprint start and completion are handled in CWM, the corresponding options are hidden in the EAP Backlog for these teams to avoid conflicts. ## Practical Benefits for ServiceNow Customers * Streamlines the alignment of strategic program objectives with team execution by integrating EAP's planning capabilities with CWM's agile and operational work management. * Reduces the need for context switching by allowing teams to manage agile stories and operational tasks in a single CWM workspace. * Improves visibility and traceability for leadership through synchronized dashboards and progress tracking across EAP and CWM. * Supports structured sprint planning and execution workflows ensuring that both planned and unplanned work remain aligned with enterprise priorities. Enhance visibility and streamline planning for your Agile teams by connecting Enterprise Agile Planning (EAP) with Collaborative Work Management (CWM). ## Overview of EAP-CWM connection {#integrate-eap-with-collaborative-work-management__section_qls_mtr_3hc} The EAP-CWM integration enables organizations to connect strategic program planning with team-level execution in a single system, eliminating silos and improving delivery predictability. Using EAP, program managers and release train engineers can define Program Increment (PI) objectives, align Epics, Features, and Stories, create sprints for teams, and manage cross-team dependencies. After completing a PI, they can conduct PI retrospectives and update roadmaps for the next cycle. These capabilities ensure that enterprise priorities are clearly structured and traceable across all levels. By linking EAP to CWM. Product owners and team members can plan and execute sprints. They can also manage agile stories alongside operational tasks such as incidents, track progress, and hold team-level retrospectives, all within the same workspace. This connection between the applications reduces context switching and ensures that both planned and unplanned work is accounted for, without losing alignment to strategic goals. The result is end-to-end transparency where leadership can track progress against PI goals through EAP, while teams maintain flexibility to adapt to changing priorities. ## Workflow of EAP-CWM integration {#integrate-eap-with-collaborative-work-management__section_wgj_ntr_3hc} 1. EAP admin connects an EAP team to CWM. See [Connect an EAP team with CWM](https://www.servicenow.com/docs/hZHJ4cYO9bVCbmf_3i7L5g "Establish a connection to CWM by setting your EAP team's Agile tool to Collaborative Work Management."). 2. A new Space and Board are created for this EAP team in the CWM workspace. 3. Existing work items assigned to this EAP team are brought over to the newly created CWM Board through Connected Work filters. 4. Sprint planning view is enabled for this CWM Board where the existing work items and sprints are automatically shown. 5. Check team's access to CWM and provide the CWM user \[sn_cwm.cwm_user\] to all team members. 6. EAP team can start creating more work, manage current work, and update progress directly from the CWM Board. See [Sprint planning in CWM](https://www.servicenow.com/docs/dDqdFUaCfdkU4cqD9eBVBg "Plan, track, and manage work for your teams in the Agile methodology using Sprint planning in Collaborative Work Management."). 7. The team's progress and work status is reflected back on the Team dashboard in the EAP workspace. See [EAP Agile Team dashboard](https://www.servicenow.com/docs/hEyF1Py4cMfv9PUDFU9zZg "The Agile Team dashboard provides you with sprint progress and team performance details for an Agile team in the Enterprise Agile Planning (EAP) workspace.") {#integrate-eap-with-collaborative-work-management__ol_xtz_lvr_3hc} ## Creating or managing sprints for EAP teams in CWM {#integrate-eap-with-collaborative-work-management__section_sdx_yzg_jhc} For EAP teams integrated with CWM, existing sprints and their scheduled work automatically sync to CWM. These details are displayed in the Sprint Planning view on the CWM Board. As the team progresses through assigned work, they can update the work status directly in the Sprints section. The sprint can be marked Complete from this view and any incomplete work items can be moved either to the backlog or the next sprint, if it exists. New sprints for the team must be created in EAP. After creating new sprints in EAP, they will sync to CWM, allowing the team to schedule work into these sprints from CWM. Note: Sprints for EAP teams are not created directly at the Agile team level. Sprints are created automatically when a Planning Interval (PI) is defined for the parent Agile Release Train (ART) in EAP and sync to CWM automatically. ## Backlog and Hierarchy tabs for connected teams {#integrate-eap-with-collaborative-work-management__section_cwm_backlog_hierarchy_access} The Backlog and Hierarchy tabs in EAP remain available for teams connected to CWM, so you can continue to view and manage the team's work items in EAP. Because sprints are started and completed from the CWM Board, the Start Sprint and Complete Sprint options are hidden in the EAP Backlog for these teams. For more information, see [Start or complete iterations in EAP](https://www.servicenow.com/docs/Nu09BnEqpyN_6EFD8IBr8w "Start an iteration of a Sprint or PI so that your team can start working and tracking progress of work. After your team finishes the assigned work, mark this iteration as complete, directly from the Backlog in Enterprise Agile Planning."). **Related concepts** * [Collaborating with Spaces in CWM](https://www.servicenow.com/docs/EJElbUfLXD4Am75wHQh_MQ "Create collaborative Spaces for teams to work together on projects, goals, or assignments.") * [Managing work using Boards in CWM](https://www.servicenow.com/docs/5nt_jb870wOloMMvl30J3Q "Use Boards in Collaborative Work Management to define and organize tasks. With views such as List, Kanban, and Gantt, configure your workspace based on the way you and your team work.") * [Connected work in CWM](https://www.servicenow.com/docs/eySVrAgz7O_1XkonS6Mf4Q "Streamline task management for teams by bringing in various work items from across ServiceNow applications into Boards in Collaborative Work Management.") * [Sprint planning in CWM](https://www.servicenow.com/docs/dDqdFUaCfdkU4cqD9eBVBg "Plan, track, and manage work for your teams in the Agile methodology using Sprint planning in Collaborative Work Management.") * [EAP Agile Team dashboard](https://www.servicenow.com/docs/hEyF1Py4cMfv9PUDFU9zZg "The Agile Team dashboard provides you with sprint progress and team performance details for an Agile team in the Enterprise Agile Planning (EAP) workspace.")