Progress value calculation

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Progress Value Calculation

    The progress value of goals in ServiceNow is automatically calculated based on specified formulas, depending on the structure of the goal (targets, sub-goals) and whether weighted averages are used. Understanding these calculations is essential for effectively tracking goal completion and performance within the platform.

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    Key Features

    • Goals with Targets Only: If a goal has targets and no sub-goals, the progress value is computed as the sum of the progress values of the targets divided by the number of targets.
    • Goals with Sub-goals and Targets: For goals that include both sub-goals and targets, the calculation includes the progress values of both, divided by the total number of sub-goals and targets.
    • Weighted Average Calculation: If the system property sngf.weightedaverageenabled is set to Yes, the progress value considers the weight scale of each target or sub-goal, allowing for more nuanced calculations.

    Key Outcomes

    By utilizing these formulas, customers can accurately assess the progress of their goals, ensuring that contributions from individual targets and sub-goals are appropriately reflected. For example, if Goal G1 has two targets T1 and T2 with different impacts and current progress percentages, the overall progress for G1 can be calculated using their contributions based on their defined weights.

    The progress or percentage complete value of goals is auto-calculated using different formulas. The formula depends on whether the goal has only targets, a combination of sub-goals and targets, and if it has weighted average calculation enabled.

    Scenario Formula used to calculate the progress value of the goal
    • The goal has targets.
    • The goal doesn’t have sub-goals.
    • The Impact on goal field is defined for targets.
    		 Progress value of the goal = Sum of progress values of its associated targets / number of targets
    • The goal has sub-goals and targets.
    • The Impact on parent goal and Impact on goal fields are defined for sub-goals and targets respectively.
    		 Progress value of the goal = Sum of progress values of its sub-goals and associated targets / number of sub-goals and targets
    • The goal has two targets (target 1 and target 2).
    • The goal doesn’t have sub-goals.
    • The Impact on goal field is defined for targets and the sn_gf.weighted_average_enabled system property is set to Yes.
    		 Progress value of the goal = [(Progress of target 1 * Weight scale of target 1) + (Progress of target 2 * Weight scale of target 2)] / (Weight scale of target 1 + Weight scale of target 2)
    • The goal has two targets (target 1 and target 2).
    • The goal has two sub-goals (sub-goal 1 and sub-goal 2).
    • The Impact on parent goal and Impact on goal fields are defined for sub-goals and targets respectively and the sn_gf.weighted_average_enabled system property is set to Yes.
    		 Progress value of the goal = [(Progress of sub-goal 1 * Weight scale of sub-goal 1) + (Progress of sub-goal 2 * Weight scale of sub-goal 2) + (Progress of target 1 * Weight scale of target 1) + (Progress of target 2 * Weight scale of target 2)] / (Weight scale of sub-goal 1 + Weight scale of sub-goal 2 + Weight scale of target 1 + Weight scale of target 2)
    Consider a scenario where a goal (G1) has two targets (T1 and T2) and the Impact on goal field for T1 and T2 is set to 2 and 3 respectively. The current Progress values of T1 and T2 are 40% and 20% respectively. In this case, the progress value for G1 is calculated as follows:
    • Contribution of T1 towards G1 progress = 2/(2+3)*40 = 16%
    • Contribution of T2 towards G1 progress = 3/(2+3)*20 = 12%
    • Therefore, Progress of G1 = 16% +12% = 28%