---
sourceDocument: Brazil Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Create targets for a goal

# Create targets for a goal using Goal Framework or Goal Framework for SPM {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Create SMART targets for goals to track and measure the progress of the goals.

## Before you begin

Role required: sn_gf.goal_user or sn_gf.goal_admin

## About this task

SMART targets are specific, measurable, attainable, relevant, and time-bound. When selecting a target type, consider your goal's direction:

* Maximize: Use for goals when the goal is to increase a metric (for example, revenue, customer satisfaction).
* Minimize: Use for goals when the goal is to decrease a metric (for example, costs, defects).
* Maintain above: Use for goals where a metric must stay above a threshold (for example, service uptime, compliance rating).
* Maintain below: Use for goals where a metric must stay below a threshold (for example, operating costs cap).
* Maintain constant: Use for goals where a metric must stay stable within a tolerance range (for example, staffing levels, quality scores).
* Milestone: Use for qualitative goals with Yes/No achievement status (for example, project completion, regulatory approval).  
Note:  
* Only the owner or contributors of the goal can create targets for the goal.
* You can also restrict access to a target record to specific users by selecting the Confidential check box on the Target form if the Operational Sustainability Management application is installed.
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## Procedure

1. Create a target for a goal using one of the following options.

   | Option | Steps |
   | From the Targets related list | 1. Navigate to Enterprise Goal ManagementGoals. 2. Open the required goal that you want to set a target for. 3. In the Quantitative Targets or Qualitative Targets related list, click New. {#set-targets-for-goal__ol_a1x_v5h_yz} |
   | From the Targets module | 1. Navigate to Enterprise Goal ManagementTargets. 2. Click New. {#set-targets-for-goal__steps_cmz_5wd_tw} |
   |-|-|

   {#set-targets-for-goal__choicetable_whk_swd_tw}
2. On the form, fill in the fields.  
   For a description of the field values, see [Target form](https://www.servicenow.com/docs/dywNu6wJFQvWPy~c6cuf7A "Use the Target form to track and measure the progress of the goals."). In the Type field, select the target type that matches the direction of your goal.
3. For Maintain-type targets, set up the check-in frequency to track performance across time periods.  
   Maintain-type targets require periodic check-ins to track how often the metric stays within, above, or below the threshold. For example:
   * Maintain above service uptime: Set check-in frequency to Monthly to track monthly uptime performance.
   * Maintain constant staffing: Set check-in frequency to Quarterly to verify headcount stays within the tolerance band each quarter.

   For Maximize and Minimize targets, check-in frequency is optional.
4. Click Submit.
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## Result

The target progress records are automatically created when you save the target post populating the Actuals to date field. The target progress records specify the progress of each target for the goal.  
Note:  
When you delete a goal, its associated targets (if any) and their progress records are also deleted even though the Allow the deletion of targets property is set to No.

## What to do next

[Update the progress of the target](https://www.servicenow.com/docs/1KDKsfsxW_Gnat~Chkei4w "Update the progress of a target when its status is changed.") manually if the target is not enabled for target automation. For Maintain-type targets with check-in frequency, enter the actual value for each time
period to track achievement across the breakdown periods.

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