--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Exploring Innovation Management # Exploring Innovation Management {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read The Innovation Management application is a central repository to gather and evaluate ideas to determine which ideas are most likely to be implemented. ## Innovation Management overview {#exploring-innovation-management__cf-exploring-parent-overview} The process of innovation management includes managing an organization's innovation from the initial ideation phase to the final implementation. It includes the decisions, activities, and practices involved in devising and implementing an innovation strategy. The Innovation Management application enables you to submit, track, view, discuss, filter, and vote on ideas. ## Innovation Management workflow {#exploring-innovation-management__cf-exploring-parent-workflow} The image explains the idea workflow from submitting the idea to completing it. Figure 1. Idea workflow ## Innovation Management benefits {#exploring-innovation-management__cf-exploring-parent-benefits} {#exploring-innovation-management__table_n1x_x34_mdc__entry__3} | Benefit | Feature | Users | |-|-|-| | Collect new ideas for a product, feature in Idea Portal to vote on. | [Submit an idea](https://www.servicenow.com/docs/h3uGDZyfKka0Y9dzi5a6kA "Submit an idea for a product, feature, enhancement, or change in the Idea Portal for others to vote on. Select categories relevant to the idea and, if useful, attach files to add details.") | Users with access to the application. | | View, filter, and organize ideas to work upon. | [View, filter, and sort ideas](https://www.servicenow.com/docs/_TJ4TZvA6RRMzf~R6dBKFg "View ideas submitted by you or all submitted ideas. Filter and sort the ideas based on idea state, category, or date.") | Users with access to the application. | | Collaborate through interactive comment boards to exchange information about ideas in a central location. | [Collaborate on ideas](https://www.servicenow.com/docs/q3gIAbfdzZ9nd8mtwMHdaw "Use the comment option to discuss ideas and exchange information about ideas. Up-vote or down-vote an idea to register your level of interest and support for an idea. Subscribe to an idea to track its progress.") | idea_manager | | Create a task to plan and develop an accepted idea. | [Create a task for an idea](https://www.servicenow.com/docs/ZflBX6Ubf1hYW0jzw1Bv1Q "Create a task for planning and developing an accepted idea.") | idea_manager or idea_manager_professional | | Create an Idea module to store and group ideas. | [Create an Idea module](https://www.servicenow.com/docs/SE1WehQcHvDOLIcKPyj3YA "An Idea module defines the ideas and categories that are displayed in the Idea Portal. Create an Idea module to store and group ideas, and define categories based on product, department, or business unit.") | idea_admin | | Create new idea categories to associate with a submitted idea. | [Define idea categories](https://www.servicenow.com/docs/fc_aRy1~JJwVg~_OI5zigQ "Create idea categories that a user can select to associate with a submitted idea. You can also add custom idea categories.") | idea_admin | | Use the Idea Dashboard manager to analyze and review your ideas. | [Analyzing idea metrics using Idea Manager dashboard](https://www.servicenow.com/docs/vN~n6fL4GAZdriweHmTF6Q "Review, analyze, and manage your ideas effectively by using the Idea Dashboard manager.") | idea_manager or idea_manager_professional | | Create an idea from a universal request and manage your ideas. | [Create an Idea from Universal Request](https://www.servicenow.com/docs/IEpdmItYnj8IXdugLNEd6A "Create an idea from a universal request after initial evaluation for a new product, feature, enhancement, or change.") | idea_admin | | Transfer an idea to another department if the idea is rejected or can't be implemented. | [Transfer an Idea to another department](https://www.servicenow.com/docs/DlfmcMUyrsLLcMOkoCqx3g "Transfer an idea to another department with or without resolution if the idea is rejected or cannot be implemented.") | Agent to whom the idea is assigned or is a part of the assigned work group. | [Table 1. Innovation Management benefits] {#exploring-innovation-management__table_n1x_x34_mdc} ## What to explore next {#exploring-innovation-management__cf-exploring-parent-links} To learn more about configuring and using Innovation Management, see: * [Configuring Innovation Management](https://www.servicenow.com/docs/vi5dypOWLlOHenbWbH6oHw "Configure Innovation Management application to analyze, track, and promote ideas to a task, demand, or project. This application is available with Strategic Portfolio Management.") * [Managing ideas using Innovation Management](https://www.servicenow.com/docs/UhxsHKqcN~fRSxjylkG9tw "Use the features and capabilities of Innovation Management to capture, analyze, and manage your ideas. As an idea manager, manage submitted ideas by reviewing them, making modifications, or deleting outdated ones, identifying duplicates, and updating and tracking their state.") * [Managing Idea Portal](https://www.servicenow.com/docs/c4KWujFGUAqjxO6jMLo1Hw "The Idea Portal is your central location to collect, curate, and promote ideas into demand, project, epic, or story. It enables integration of key feedback and requests into your product planning and development process.") * [Analyzing idea metrics using Idea Manager dashboard](https://www.servicenow.com/docs/vN~n6fL4GAZdriweHmTF6Q "Review, analyze, and manage your ideas effectively by using the Idea Dashboard manager.") * [Integrating Innovation Management with Universal Request](https://www.servicenow.com/docs/x_M_NvhjFcYPtkS5AJ4n5A "Integration of Innovation Management with Universal Request extends the capabilities of Universal Request and enables your employees and agents to create an idea from a universal request.") * [Innovation Management reference](https://www.servicenow.com/docs/pFy1LxE7EcHJCg~xYAW9vA "Reference information to provide additional details about Innovation Management such as the fields, user roles, tables, and guidelines.") {#exploring-innovation-management__ul_o1x_x34_mdc} * **[Predictive Intelligence for Innovation Management](https://www.servicenow.com/docs/Lg~yy4ES2uC2n3pj0aQwzg)** The Predictive Intelligence for Innovation Management capability uses machine-learning algorithms to search and display similar ideas while submitting a new idea.