Organizational plugins for Strategic Portfolio Management

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Organizational plugins for Strategic Portfolio Management

    Strategic Portfolio Management (SPM) in ServiceNow enables customers to efficiently manage demand, allocate resources, oversee both agile and waterfall projects, conduct budget planning, and link costs to technical and business services. Key organizational plugins support these capabilities at different levels within the platform.

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    Organization Level Plugins

    • Organization Extension (com.snc.organizationextension): Activates core entities such as Goals, Business Units, Enterprise Strategy, and Business Unit Strategy. These modules are accessible via the Organization application menu and come with demo data on zBoot for all customers. Although Business Applications and Business Capabilities modules are also available here, their underlying tables have been migrated to Configuration Management (CMDB) plugin, which is present on zBoot but without demo data.

    Business Unit Level Plugin

    • Business Stakeholder (com.snc.businessstakeholder): Activated specifically at the SPM business unit level, this plugin manages business stakeholder roles with read-only permissions. It includes child plugins at various SPM product levels to enable read-only access for users to view and approve reports pertinent to their product area.

    Product Level Read-Only Role Plugins

    Several child plugins provide read-only roles for distinct SPM products, allowing users to access dashboards and reports with appropriate data visibility:

    • PPM Standard (com.snc.pmoreadroles): Grants read-only roles for Financial Management and Project Portfolio Management including Timecard functionalities, enabling access to related dashboards and reports.
    • Agile 2.0 (com.snc.agilereadroles): Provides read-only access to Agile Development 2.0, Scrum Programs, and associated Performance Analytics content, facilitating data retrieval and report generation.
    • SAFe (com.snc.safereadroles): Enables read-only roles for Essential SAFe and Portfolio SAFe applications, along with their Performance Analytics content, supporting data access and dashboard creation.
    • Test Management 1.0 (com.snc.tm1readroles) and Test Management 2.0 (com.snc.tm2readroles): These plugins provide read-only access for respective Test Management versions, allowing users to generate reports and dashboards.

    Practical Benefits for ServiceNow Customers

    By activating these organizational plugins, customers can structure their Strategic Portfolio Management environment with appropriate governance and visibility. Business stakeholders gain tailored read-only access to reports and dashboards relevant to their domains, ensuring secure and efficient oversight. The separation of plugins by organizational and product levels helps in managing permissions granularly and aligns with diverse portfolio management needs.

    Strategic Portfolio Management offerings help you better manage demand, balance resources, manage agile and waterfall projects, perform budget planning, and map costs to technical and business services.

    Plugins at the organization level

    Organization Extension (com.snc.organization_extension) plugin

    Organization Extension (com.snc.organization_extension) plugin activates Goals, Business unit, Enterprise strategy, and Business unit strategy entities. It is available on zBoot to all customers with demo data.

    Business Units, Goals, Enterprise Strategy, and Business Unit Strategy modules are available in the Organization application menu.

    Business Applications and Business Capabilities modules are also available within the Organization application menu, however, their related tables are moved to Configuration Management (CMDB) (com.snc.cmdb) plugin, which is available on zBoot but without demo data.

    Business Stakeholder (com.snc.business_stakeholder) plugin

    Business Stakeholder (com.snc.business_stakeholder) plugin is activated at the SPM business unit level and contains business stakeholder read-only role (child) plugins at SPM product levels. Activating the child plugins at the product level enables the read-only access role at the respective product level. Users with this role can view and approve reports at their product level. Following are the child plugins activated at the product levels:

    Table 1. SPM plugins for read-only roles
    Plugin Description
    Read only roles for PPM Standard (com.snc.pmo_read_roles) plugin
    • The plugin provides the Read only roles for Financial Management (sn_itfm_read). Users with this role can access Financial Management dashboards. For more information on the list of dashboards and the levels of accessibility on the underlying tables, see Read only roles for Financial Management.
    • The plugin provides the Read only roles for Project Portfolio Management (PPM) and Timecard (sn_ppm_read). Users with this role can access Portfolio, Program, and Timecard dashboards along with the Resources report. For more information on the list of dashboards and the levels of accessibility on the underlying tables, see Read only roles for PPM.
    Read only roles for Agile 2.0 (com.snc.agile_read_roles) plugin The plugin provides a Read only role for Agile Development 2.0, Scrum Programs, and Performance Analytics Content Pack for Agile 2.0 applications. A user with this role can read and retrieve data from these applications and generate reports and dashboards. For information on plugin availability and data access, see Business stakeholder role for Agile 2.0.
    Read only roles for SAFe (com.snc.safe_read_roles) plugin The plugin provides a Read only role for Essential SAFe, Portfolio SAFe, and Performance Analytics Content Pack for Essential SAFe. A user with this role can read and retrieve data from these applications and generate reports and dashboards. For information on plugin availability and data access, see Business stakeholder role for SAFe.
    Read only roles for Test Management 1.0 (com.snc.tm1_read_roles) plugin The plugin provides a Read only role for Test Management 1.0. A user with this role can read and retrieve data from these applications and generate reports and dashboards. For information on plugin availability and data access, see Business stakeholder role for Test Management 1.0.
    Read only roles for Test Management 2.0 (com.snc.tm2_read_roles) plugin The plugin provides a Read only role for Test Management 2.0. A user with this role can read and retrieve data from these applications and generate reports and dashboards. For information on plugin availability and data access, see Business stakeholder role for Test Management 2.0.