--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # ServiceNow Otto for Strategic Portfolio Management # ServiceNow Otto for Strategic Portfolio Management {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Strategic Portfolio Management ServiceNow Otto for Strategic Portfolio Management is an AI-powered application designed to enhance strategic portfolio workflows by automating tasks such as summarizing feedback, creating demands, generating project insights, and producing stories from epics. It helps product, project, and demand managers streamline their processes using Now Assist AI skills and agents integrated within the platform. Show full answer Show less ## Key Features * **Generative AI Integration:** Incorporates generative AI capabilities to minimize manual work while improving visibility into project conformance and optimization insights. * **Licensing Tiers:** Offers three AI licensing tiers---Foundation (basic insights), Advanced (productivity enhancements), and Prime (autonomous actions and custom AI assets)---allowing customers to select based on their needs and budget. * **AI Skills and Agentic Workflows:** Includes specialized AI skills and automated workflows to assist in project management tasks and decision-making. * **Data Handling and Privacy:** Transfers data securely to centralized ServiceNow environments and third-party cloud providers under strict compliance policies, with options for customers to opt out of data collection. ## Important Considerations * Access to features and AI capabilities depends on the customer's licensing tier and geographic location, with some services unavailable in certain regulated or restricted environments. * AI outputs are predictive and may not always be accurate; customers should apply human oversight and not rely solely on AI for critical decisions, especially in sensitive industries like healthcare or finance. * ServiceNow maintains an AI Acceptable Use Policy that governs responsible usage of AI within the platform. ## Support and Troubleshooting Customers can access the Known Error Portal for troubleshooting and contact ServiceNow Customer Service and Support for assistance. ## Next Steps for Customers * Evaluate your licensing level to understand available AI capabilities and features. * Test and validate AI-generated outputs in your workflows to ensure suitability and accuracy. * Configure AI skills and agentic workflows within Project Workspace and AI Admin Hub to optimize portfolio management. * Review data privacy and compliance policies, and decide whether to opt out of data collection. The ServiceNow Otto for Strategic Portfolio Management application provides AI-powered capabilities that summarize feedback, create demands, generate project insights, and generate stories from epics. Product, project, and demand managers can use Now Assist skills and agents to streamline their workflows. ## Get started with AI {#now-assist-spm__section_fmn_fr5_zjc} Use the ServiceNow Otto for Strategic Portfolio Management application to integrate generative AI capabilities into your daily workflow, thereby minimizing manual tasks while enhancing conformance visibility and optimization insights. The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-spm__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For information about AI assets that are available on the ServiceNow AI Platform, see the following topics: * [Generative AI skills](https://www.servicenow.com/docs/access?context=now-assist-skills&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) * [Agentic workflows](https://www.servicenow.com/docs/access?context=sn-aia-use-cases-list&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) {#now-assist-spm__ul_osh_bmt_43c} Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-spm__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-spm__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-spm__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-spm__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-spm__section_ctp_hjf_1zb} * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-spm__ul_dtp_hjf_1zb} ## AI limitations {#now-assist-spm__section_yh2_5yf_1zb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-spm__p_kv2_nfg_h1c} ## Data processing {#now-assist-spm__section_j4z_vyf_1zb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-spm__p_lv2_nfg_h1c} ## Data collection {#now-assist-spm__section_op1_xyf_1zb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect task data (for Case Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). **Related concepts** * [AI skills in Project Workspace](https://www.servicenow.com/docs/soV3OkJB4_LkiPBsLoE0Lg "Use AI skills to transform Project Workspace into a continuous value engine. Embed intelligence across every stage to optimize resources and investments.") * [Configure AI Admin Hub](https://www.servicenow.com/docs/Ek_zjLBZYb4Lpa6PDEWviA "Use the AI Admin Hub console to activate the various AI applications and skills that you’re entitled to.") * [Use AI Admin Hub](https://www.servicenow.com/docs/YkTd6~0tmGSXZbF3zFiSRw "Use AI Admin Hub to explore the various ServiceNow Otto plugins, skills and associated Generative AI application features you're entitled to.") * [Use AI agent or agentic workflows in ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/lYH6K~ywIxnDDxkPMNoBoA "Use the AI agents for SPM to monitor project tasks autonomously.") * [Managing projects with Project Workspace](https://www.servicenow.com/docs/91Pel5OwCkolyUswzT_m~w "Use the features of Project Workspace to plan and manage your project.") * [Managing Feedback application in Strategic Planning](https://www.servicenow.com/docs/vpJrCMMJRJvbtyY5jLVwMw "Use Feedback application in Strategic Planning and create Feedback and product ideas to take data driven decisions during product development. Associate the feedback with a product idea or with a planning or non-planning item that can be tracked, prioritized, and implemented.")