--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # ServiceNow Otto for Strategic Portfolio Management # ServiceNow Otto for Strategic Portfolio Management {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Strategic Portfolio Management ServiceNow Otto for Strategic Portfolio Management enhances how product, project, and demand managers handle strategic planning and project execution by integrating generative AI capabilities. The application simplifies tasks such as summarizing feedback, creating demands via conversational interfaces, generating project insights, and developing stories from epics. This AI-driven approach minimizes manual work while improving visibility into conformance and optimization within your portfolio management workflows. Show full answer Show less ## Key Features * **Now Assist Skills and AI Agents:** Automate and streamline project-related processes using AI-powered conversational experiences and insights generation. * **Generative AI Integration:** Supports summarization of Strategic Planning feedback and text from Docs, enabling faster decision-making. * **AI Licensing Tiers:** Choose from Foundation (basic insights), Advanced (enhanced productivity), and Prime (autonomous AI actions and custom AI asset creation) to match your organizational needs. * **Data Handling and Privacy:** Data is transferred securely to centralized ServiceNow environments and third-party cloud providers under strict compliance policies, with options for customers to opt out of data collection. ## Important Considerations * **License-Dependent Access:** Features and AI capabilities vary based on your ServiceNow AI Platform license tier. * **Regional Availability:** Some AI products and model providers are restricted or unavailable in certain regions, compliance frameworks, or regulated markets. * **AI Limitations and Responsibility:** AI-generated outputs may not always be accurate or appropriate. Customers must evaluate results carefully, apply human oversight, and avoid sole reliance on AI for critical decisions, especially in sensitive sectors like healthcare and finance. * **Compliance with AI Acceptable Use Policy:** Usage must adhere to ServiceNow's AI policies, which are subject to updates. ## Getting Help and Additional Resources * Use the Known Error Portal for troubleshooting known issues. * Contact Customer Service and Support for assistance. * Explore related ServiceNow capabilities such as AI skills in Project Workspace, AI Admin Hub configuration, and agentic workflows to maximize the value of AI in portfolio management. By leveraging ServiceNow Otto for Strategic Portfolio Management, your organization can improve strategic planning efficiency, enhance project insights, and accelerate demand management through intelligent automation while maintaining control over data and compliance requirements. Use the ServiceNow Otto for Strategic Portfolio Management application to summarize feedback in Strategic Planning or text in Docs, create a demand with a conversational experience, generate insights for projects, and generate stories from epics. Product, project, and demand managers can use the Now Assist skills and AI agents to streamline their projects and workflows. ## Get started with AI {#now-assist-spm__section_fmn_fr5_zjc} Use the ServiceNow Otto for Strategic Portfolio Management application to integrate generative AI capabilities into your daily workflow, thereby minimizing manual tasks while enhancing conformance visibility and optimization insights. The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-spm__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For information about AI assets that are available on the ServiceNow AI Platform, see the following topics: * [Generative AI skills](https://www.servicenow.com/docs/access?context=now-assist-skills&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) * [Agentic workflows](https://www.servicenow.com/docs/access?context=sn-aia-use-cases-list&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) {#now-assist-spm__ul_osh_bmt_43c} Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-spm__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-spm__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-spm__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-spm__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-spm__section_ctp_hjf_1zb} * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-spm__ul_dtp_hjf_1zb} ## AI limitations {#now-assist-spm__section_yh2_5yf_1zb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-spm__p_kv2_nfg_h1c} ## Data processing {#now-assist-spm__section_j4z_vyf_1zb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-spm__p_lv2_nfg_h1c} ## Data collection {#now-assist-spm__section_op1_xyf_1zb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect task data (for Case Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). **Related concepts** * [AI skills in Project Workspace](https://www.servicenow.com/docs/soV3OkJB4_LkiPBsLoE0Lg "Use AI skills to transform Project Workspace into a continuous value engine. Embed intelligence across every stage to optimize resources and investments.") * [Configure AI Admin Hub](https://www.servicenow.com/docs/Ek_zjLBZYb4Lpa6PDEWviA "Use the AI Admin Hub console to activate the various AI applications and skills that you’re entitled to.") * [Use AI Admin Hub](https://www.servicenow.com/docs/YkTd6~0tmGSXZbF3zFiSRw "Use AI Admin Hub to explore the various ServiceNow Otto plugins, skills and associated Generative AI application features you're entitled to.") * [Use AI agent or agentic workflows in ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/lYH6K~ywIxnDDxkPMNoBoA "Use the AI agents for SPM to monitor project tasks autonomously.") * [Managing projects with Project Workspace](https://www.servicenow.com/docs/91Pel5OwCkolyUswzT_m~w "Use the features of Project Workspace to plan and manage your project.") * [Managing Feedback application in Strategic Planning](https://www.servicenow.com/docs/vpJrCMMJRJvbtyY5jLVwMw "Use Feedback application in Strategic Planning and create Feedback and product ideas to take data driven decisions during product development. Associate the feedback with a product idea or with a planning or non-planning item that can be tracked, prioritized, and implemented.")