---
sourceDocument: Brazil Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Use

# Using Next Experience for Demand Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Next Experience for Demand Management enables end-to-end planning and management of demands.

## Overview of demand tasks {#managing-demands-ppw__overview-demands}

1. [Create a demand](https://www.servicenow.com/docs/_rZlXWo1vjcpXHX0kT4xVg "Create demands to capture the strategic and operational requirements and centralize information for stakeholder assessment and prioritization.")

   Capture a new business need and start structured governance from intake.
2. [Use playbook for a demand](https://www.servicenow.com/docs/sO29jLe6pfLt4aZM7O5HRg "Use the demand workflow default playbook on a demand to complete the activities in each stage and move the demand through its life cycle.")

   Define governance processes for low-code or no-code demand changes.
3. [Create demand tasks](https://www.servicenow.com/docs/GaCpc2~ivdJJUnce5SsN_Q "Create tasks for a demand to delegate cost, effort, risk, and benefit assessment activities. Assign a resource or group to the demand task to track the time and effort spent performing the specified activities.")

   Add and manage work needed to progress a demand to approval or delivery readiness, including time card submissions.
4. [Collaborate with docs in Next Experience for Demand Management](https://www.servicenow.com/docs/b394fvMFGeZZvIsXDvBRMQ "Docs supports real-time collaboration on documentation such as meeting notes, demand requirements, and technical specifications.")

   Store and manage documentation for demands from a centralized location within the demand record.
5. [Add dynamic attributes to a demand](https://www.servicenow.com/docs/XGMZlPhsUGy7lTaFfnGFFA "Provide values for the dynamic attributes available on a demand through its Additional Information tab. This approach captures governance-process-specific information without affecting demands using other experiences.")

   Capture governance-process-specific information on a demand using its Additional Information tab, without adding fields to the base demand
   form.
6. [Assess demands with smart assessments](https://www.servicenow.com/docs/3WMoBK45i8qd3FInhCk9cg "Smart assessments automatically gather structured, weighted feedback from a demand's stakeholders and scores the demand. Demand managers can qualify demands offhand and track every assessment from a single place.")

   Create, score, and qualify demand assessments using intuitive smart assessments forms.
7. [Add risks to a demand](https://www.servicenow.com/docs/L0pZKBp0uM8EUktKxekYsA "Add a risk to a demand to identify, analyze, prioritize, plan, and track potential problems during any phase of the demand life cycle.")

   Track risks, issues, and decisions related to a demand to maintain traceability and control.
8. [Managing financials for demands](https://www.servicenow.com/docs/TwAo4KLIZmwmGGrfWoy6Jw "Financials in Next Experience for Demand Management covers budget, cost plans, expense lines, labor costs, and financial baselines.")

   Plan and control financials associated with a demand such as cost plans, labor costs, and expense lines.
9. [Create and compare financial baselines for a demand](https://www.servicenow.com/docs/LR341BRLk2itXj2eV_wRXg "Create and compare financial baselines to get a snapshot of the demand expenses and compare the planned costs.")

   Create and compare financial baselines to track variance over time.
10. [Create a monetary benefit plan for a demand](https://www.servicenow.com/docs/nIZZH3OFZ2Kt86SlKPDVgw "Create and manage monetary benefit plans to track potential monetary benefits during demand execution.")

    Create and manage monetary and non-monetary benefit plans for a demand and associate them to each other.
11. [Manage resources for demands](https://www.servicenow.com/docs/BMOXVcoXTy3r_MpJh_MQpg "Plan resources for a demand from the Resources tab in Next Experience for Demand Management to confirm resource availability before converting the demand to a project.")

    Check resource availability against capacity in the Resources tab and adjust allocations before the demand becomes a project.
12. [Create an entity from a demand](https://www.servicenow.com/docs/1~1qarvhcul1JMn89JiN3A "Create an entity, such as a work item, from a demand so that you can track work on the demand.")

    Progress qualified demands into downstream delivery entities such as projects, enhancements, and change.
13. [Summarize demands with the demand summarization skill](https://www.servicenow.com/docs/nQsihYQoDlNOwMnD5eKP_g "Summarize demand records using the demand summarization skill. The skill reviews the demand fields and related lists and helps create a clear summary of the demand.")

    Summarize demands and refine them using AI.
14. [Create AI systems](https://www.servicenow.com/docs/GuHd62_9jP8DiJ8pfL12ow "Create AI systems from directly within the demand workflow and associate them with your demands.")

    Link AI systems to a demand directly from Next Experience for Demand Management.
{#managing-demands-ppw__ol_gfy_rb5_pjc}