---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Use

# Using Next Experience for Demand Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Next Experience for Demand Management enables end-to-end planning and management of demands.

## Overview of demand tasks {#managing-demands-ppw__overview-demands}

1. [Create a demand](https://www.servicenow.com/docs/Z_~PcD67gF2Z5eeCFE3fGA "Create demands to capture the strategic and operational requirements and centralize information for stakeholder assessment and prioritization.")

   Capture a new business need and start structured governance from intake.
2. [Use Playbook in Next Experience for Demand Management](https://www.servicenow.com/docs/0mVWDcYd81UIl2Rh3aocng "Use the default playbook or configure a custom one to capture required information for a demand and support governance processes.")

   Define governance processes for low-code or no-code demand changes.
3. [Create demand tasks](https://www.servicenow.com/docs/wv3JsSV1Guh2dSRpiLzdLA "Create tasks for a demand to delegate cost, effort, risk, and benefit assessment activities. Assign a resource or group to the demand task to track the time and effort spent performing the specified activities.")

   Add and manage work needed to progress a demand to approval or delivery readiness, including time card submissions.
4. [Collaborate with docs in Next Experience for Demand Management](https://www.servicenow.com/docs/On~7K~AVAQXaSG6lZ7R9Sg "Docs supports real-time collaboration on documentation such as meeting notes, demand requirements, and technical specifications.")

   Store and manage documentation for demands from a centralized location within the demand record.
5. [Add risks to a demand](https://www.servicenow.com/docs/AETcTv8FqA1lY5NfY9DRlg "Add a risk to a demand to identify, analyze, prioritize, plan, and track potential problems during any phase of the demand life cycle.")

   Track risks, issues, and decisions related to a demand to maintain traceability and control.
6. [Managing financials for demands](https://www.servicenow.com/docs/lLJ2ce~twWzGCQ4P4clOxg "Financials in Next Experience for Demand Management covers budget, cost plans, expense lines, labor costs, and financial baselines.")

   Plan and control financials associated with a demand such as cost plans, labor costs, and expense lines.
7. [Create and compare financial baselines for a demand](https://www.servicenow.com/docs/gZU8GnCaUgKRSs7mGukrhA "Create and compare financial baselines to get a snapshot of the demand expenses and compare the planned costs.")

   Create and compare financial baselines to track variance over time.
8. [Create a monetary benefit plan for a demand](https://www.servicenow.com/docs/IyJh4XoH~NLK3vOZ4XdLgw "Create and manage monetary benefit plans to track potential monetary benefits during demand execution.")

   Create and manage monetary and non-monetary benefit plans for a demand and associate them to each other.
9. [Create resource assignments for demands](https://www.servicenow.com/docs/1FK1URkwDqkS2Sq9ki2r5w "Create and manage resource assignments for demands directly from Next Experience for Demand Management.")

   Align work capacity with demand scope and timelines.
10. [Create an entity from a demand](https://www.servicenow.com/docs/hYFI5~3H95J3L9z6ArfYvw "Create an entity, such as a work item, from a demand so that you can track work on the demand.")

    Progress qualified demands into downstream delivery entities such as projects, enhancements, and change.
11. [Summarize demands with the demand summarization skill](https://www.servicenow.com/docs/PwUH_CuZajbbyGY4D~iwbA "Summarize demand records using the demand summarization skill. The skill reviews the demand fields and related lists and helps create a clear summary of the demand.")

    Summarize demands and refine them using AI.
12. [Create AI systems](https://www.servicenow.com/docs/yaOW~S09XDr8pB5E99F8IA "Create AI systems from directly within the demand workflow and associate them with your demands.")

    Link AI systems to a demand directly from Next Experience for Demand Management.
{#managing-demands-ppw__ol_gfy_rb5_pjc}