Managing financials for demands

  • Release version: Australia
  • Updated March 12, 2026
  • 8 minutes to read
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    Summary of Managing financials for demands

    Managing financials for demands in ServiceNow's Next Experience for Demand Management provides a comprehensive view of budgets, cost plans, expense lines, labor costs, and financial baselines. It allows you to track planned and actual costs—including forecasts, remaining estimates, and actuals—across fiscal periods to effectively manage the financial performance of your demands.

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    Key Features

    • Cost View: Enables viewing and managing financial data for demands, including re-forecasting costs, creating and editing cost plans and expense lines, generating labor costs, and creating financial baselines. Users can filter costs by time scope and customize views.
    • Multicurrency Support: Supports managing financials in both Functional and Demand currencies, enabling global organizations to plan and track financials in different currencies with real-time currency conversions. Demand currency can only be set before financial records exist.
    • Display Modes: Multiple financial display modes allow flexible views of Forecast, Budget Allocation, Planned vs Actuals, and Planned costs, facilitating detailed financial planning and budget approvals.
    • Cost Plans: Provides granular breakdowns of estimated and actual costs for specific fiscal periods, supporting multicurrency and integration with parent programs and portfolios.
    • Baselines: Capture snapshots of financial changes for demands, supporting on-demand or scheduled baseline creation, with tools to compare baselines and analyze cost variances over time.
    • Budget Allocation: Portfolio managers can allocate and approve budgets across monthly, quarterly, or yearly periods using lean budgeting and funding feasibility. The system intelligently distributes budgets based on actuals and planned costs across past, current, and future fiscal periods.
    • Benefit Plans: Supports creation and management of monetary and non-monetary benefit plans to capture potential benefits from executing demands, all manageable from a unified Costs and Benefits tab.
    • Simple Financials: Allows entry of high-level planned capital expenditures (capex), operational expenditures (opex), and benefit values directly from the Details page, useful for preliminary planning before detailed cost plans are finalized.

    Key Outcomes

    • Gain detailed financial visibility and control over demand costs, expenses, labor, and budgets across multiple fiscal periods.
    • Effectively manage financials in multiple currencies, supporting global and multinational demand planning and execution.
    • Utilize flexible financial display modes to support various budgeting and forecasting needs, improving budgeting accuracy and approval workflows.
    • Leverage cost plans and baselines to monitor financial changes, compare forecasts, and understand cost variances over time.
    • Enable portfolio managers to allocate and approve budgets with intelligent distribution logic that respects actual spending and planned costs.
    • Capture and track both monetary and non-monetary benefits associated with demands to evaluate overall value realization.
    • Streamline preliminary financial planning with simple financials entry prior to detailed cost plan development.

    Financials in Next Experience for Demand Management covers budget, cost plans, expense lines, labor costs, and financial baselines.

    The comprehensive financials view displays planned and actual costs for the selected item. Costs include Forecast, Remaining Estimates, and Actual. These were previously named EAC (Estimate At Completion), ETC (Estimate To Completion), and Actuals to date, respectively.

    Cost view

    Forecast your planned costs, create, and manage cost plans and expense lines to track the financial performance of your demands.

    In the Cost view, you can:
    Users can filter the Financials tab grid by time scope to narrow cost plans, benefit plans, and baselines to a specific period.
    Tip:
    Cost view gives you enhanced user experience to customize the left pane columns by using the personalize icon ( ). You can save user preferences to retain the customizations made to hide, view, or adjust columns, time scope viewing, and so on.

    Multicurrency

    The multicurrency feature enables you to manage the financials of your demands in two different currencies, Functional currency and Demand currency. Functional currency is typically defined by the admin as the primary currency, which is used for planning, budgeting, and tracking the financials of your planning items.

    You can perform the following financial activities in Demand currency.

    • Select the Demand currency.
    • Track the planned and actual expenses.
    • Allocate and manage the budget.
    • View simple financials data.

    Financial reporting at a global level includes real-time currency conversions of financial records.

    Organizations operate at a global or multinational level. Work is planned and financed at one location and executed at another, often using a different currency from the planning phase. Multicurrency enables management and tracking of planning items in any currency.

    You can monitor and track the financials in one currency, and capture the costs in a different currency. For more information, see Multicurrency in Next Experience for Demand Management reference.

    Note:
    After a cost plan, benefit plan, expense line, or investment budget is created, the Demand currency cannot be changed. The Demand currency can be changed only when no financial records exist for the demand.

    Display modes

    The Display mode list on the Financials page of a demand lets you switch between modes to view financial information in different formats. Each view provides focused information for financial planning. The last selected view is saved as user preferences.

    The available modes are:
    • Forecast
    • Budget allocation
    • Planned vs Actuals
    • Planned
    Table 1. Display modes
    Mode Description
    Forecast View Actuals, Remaining estimates, and Forecast for the entire scope of the demand.

    Use the time scale to view the actuals for the past fiscal periods and planned costs for the current and future fiscal periods.

    Budget allocation View the Budget, Actuals, and Variance for the fiscal periods and Forecast values for the entire scope of the demand.
    Using this mode, funding users can:
    • View the latest forecast and enter the budget that can be approved for the work item.
    • Analyze the variance for the past fiscal periods and work on budget allocation for future fiscal periods.
    • Compare latest forecast with approved budget and revise the budget, if necessary.
    Planned vs Actuals Compare the planned costs with actual expense for the past and current fiscal periods, and view planned costs for the future fiscal periods.
    Planned View only planned costs for the full range and manage the planned costs using the inline editing feature.
    Note:
    If you don't see the Budget allocation mode, enable it for demands and configure the budget attribute at the instance level. For more information, see Enable financial budget allocation for demands and Configure budget attribute at instance level.

    Cost plans

    Cost plan breakdown records are created when you save a cost plan. The cost plan breakdowns are records that specify the estimated and actual costs and the budget at a granular level for specific fiscal periods, such as FY16: M04 and FY16: M05. The demand cost plans are added to the parent program and portfolio. To use multiple currencies, create a cost plan for another currency.

    If the PPM Standard Multicurrency (com.snc.ppm_multicurrency) plugin is activated and the Demand Currency view is enabled, the fields in the Financials section differ from the Default view. For fields available only in the Demand Currency view, see Multicurrency in Next Experience for Demand Management reference.

    Note:
    For projects, the cost plan breakdowns specify the estimated cost and actual cost at a granular level for a fiscal period of the demand cost plan. These breakdowns are recalculated in the project currency. Similarly, the estimated breakdown amounts of the planned benefit and actual benefit of the demand benefit plans are recalculated in the project currency. The project currency amounts are then rolled up to the cost plan, benefit plan, and the project records.

    Baselines

    Create a baseline to capture a snapshot of the financial changes for your demands. You can create on-demand baselines or at a cadence using a scheduler job. For more information, see Create and compare financial baselines for a demand.

    Compare baselines to compare the difference in costs between any two baselines.
    Note:
    Each baseline is tagged with a number based on the order that they're created. The Current Financials baseline captures the financials details in real-time and is represented with a flag icon .

    The Baseline comparison view helps you to understand the variance between two baselines.

    Baselines comparison view.

    The following widgets are available:
    • Two dedicated widgets for each baseline displaying the EAC.
    • The Variance widget displays the total variance between the EAC values of the selected baselines.
    • The Top 3 variances by cost type widget displays the top three variances contributing to the overall variance by cost type.
    The widgets and the header rows are color-coded to help you identify the selected baselines.
    Tip:
    Switch between different baselines from the comparison view by selecting the name of a baseline from one of the widgets.

    By default, the time scale of the breakdown view is set to Month. Use the Time scale option to view the comparison breakdown view at monthly, quarterly, and yearly levels.

    How planned costs are compared between two baselines captured at different timestamps

    Consider a demand scoped from July 2026 to December 2026, Baseline A is created on 2026-07-24 and Baseline B is created on 2026-07-26. If you compare them in July 2026, you can see the variance between the two baselines for the planned cost.

    Baseline comparison of planned vs planned costs.

    Budget allocation

    Portfolio managers can manage and approve the budget for demands. The approved budget helps demand managers to plan and meet the expenses to execute work. For more information, see Manage demand budgets.

    Budget allocation view for a demand.

    Plan and approve the budget for a shorter planning cycle at monthly, quarterly, or yearly level using lean budgeting and funding feasibility. Lean budgeting helps portfolio managers track the value of the approved budget and plan for future fiscal periods. When budget is allocated monthly, the system rolls it up to quarterly and yearly levels. When budget is allocated at a quarterly or yearly level, the system distributes it equally at the monthly level.
    Tip:
    In the budget allocation view, portfolio managers can review the EAC to understand the financial projections made by demand managers. Use the Copy cost as budget option to allocate the entire planned cost as budget.

    Choose the cost type as the attribute to allocate and approve the budget for individual cost types such as labor, non-labor.

    Budget distribution logic

    The budget allocation approach introduces data‑aware budget distribution, prioritizing actuals for completed periods and planned costs for future periods. Distribution strategies vary based on data availability. The strategy applied depends on whether actuals or Estimate at Completion (EAC) values exist, and whether the fiscal period is past, present, or future.

    Budget allocation logic is divided into three focus areas: past fiscal periods, current fiscal periods, and future fiscal periods.
    1. Past fiscal periods that have already ended.
      • If actuals exist, the budget is distributed proportionally to actual spending. If the total budget amount equals the total actuals, the distribution exactly matches the actual values.
      • If there are no actuals, the budget is distributed evenly across the past fiscal periods.
    2. The current fiscal year is like a mid‑year scenario where both past and future fiscal periods are available.
      • For past or completed fiscal periods, the system distributes the budget proportionally matching the actual expenses. If there are no actual expenses, budget is allocated as zero (0).
      • If planned costs exist for the current and future fiscal periods, the remaining budget is distributed proportionally based on the planned costs.
      • If planned costs don't exist for the current and future fiscal periods, budget is distributed evenly across the fiscal periods.
    3. Future fiscal periods
      • If planned costs exist, the remaining budget is distributed proportionally based on planned costs.
      • If planned costs don't exist, the remaining budget is distributed evenly across the remaining fiscal periods.
    Table 2. Budget distribution based on financial records
    Fiscal periods Available financial data Distribution method
    Past fiscal Actual expenses Proportional to actuals
    Past fiscal No financial records No budget allocation
    Current year – past fiscals Actual expenses Allocate budget proportionate to actual values
    Current year – remaining months Planned costs exists Allocate budget proportionate to planned costs
    Current year – remaining months No planned costs Even distribution
    Future fiscal periods Planned costs exist Allocate budget proportionate to planned costs
    Future fiscal periods No financial records Even distribution

    Benefit plans

    Monetary benefit plans capture potential benefits accrued while executing a demand. Non-monetary benefit plans capture the potential non-financial benefits accrued while executing a demand. You can create and manage monetary and non-monetary benefit plans and to capture the potential benefits of your planning items. For more information, see Create a monetary benefit plan for a demand and Create a non-monetary benefit plan for a demand.

    Manage cost plans and benefit plans from the Costs and benefits tab without switching between the financials record page and benefit plan tabs. Use the side panel and grids to forecast and track monetary benefit plans.

    Simple financials

    Simple financials enables you to enter preliminary high-level planned capex, opex, and benefit values from the Details page. You can do this without capturing cost plans from the Cost view. Update the simple financials values until you have the planned and actual costs captured.

    Simple financials in the Details page of a demand.