Explore Project Portfolio Management

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Explore Project Portfolio Management

    Project Portfolio Management (PPM) in ServiceNow is a suite of applications designed to help organizations analyze, approve, and convert ideas and demands into projects, then manage those projects through completion. PPM supports managing resources and financials at individual project, program, and portfolio levels. It accommodates both traditional waterfall and Agile methodologies, as well as hybrid approaches, enabling flexible project execution.

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    The project manager role encompasses all managerial roles across the PPM applications, facilitating comprehensive oversight of project activities.

    Key Features

    • Innovation Management: Collect and evaluate ideas, promoting accepted ones to demands, stories, epics, or projects.
    • Demand Management: Assess, approve, and promote demands to strategic and operational levels.
    • Project Management: Manage projects, tasks, and resources effectively.
    • Program Management: Oversee programs and their constituent projects and tasks.
    • Portfolio Management: Manage projects and programs across multiple portfolios.
    • Resource Management: Create resource plans and request resources for projects.
    • Time Card Management: Track daily time entries against tasks.
    • Analytics Solutions: Gain visibility into status and health of programs, projects, and demands.
    • Integration with Digital Portfolio Management (DPM): Enables unified management of services and applications across their lifecycle, allowing DPM managers to view project impact and create demands from within DPM.
    • Integration with Agile Development 2.0: Combines Scrum methodology with project-based IT development for Agile execution.
    • Integration with Test Management 2.0: Supports conducting testing activities within projects.
    • Domain Separation Support: Provides data isolation for domain-specific users with some limitations.

    Key Outcomes

    • Enables your teams to plan and execute projects using waterfall, Agile, or hybrid methodologies.
    • Facilitates comprehensive management of ideas, demands, projects, programs, portfolios, resources, and financials.
    • Improves collaboration and visibility across business units and stakeholders through integrated analytics and reporting.
    • Supports integration with Digital Portfolio Management for end-to-end lifecycle management and impact analysis.
    • Enhances project quality by integrating testing and Agile development workflows directly within PPM.
    • Supports enterprise data security and segregation through domain separation capabilities.

    Learn more about Project Portfolio Management (PPM) with a sample workflow and review the benefits it can provide for different users in your organization.

    Project Portfolio Management overview

    PPM is a collection of multiple applications that help you analyze and approve ideas and demands, convert them to projects and manage them through completion. You can manage resources and financials of individual projects or the ones that are rolled up to a program or portfolio. PPM enables your teams to plan and execute work in traditional waterfall methodology or combine an Agile approach to execute using a hybrid methodology.

    Project Portfolio Management workflow

    Figure 1. Project execution in a Waterfall, Agile, or Hybrid approach using PPM
    Project execution in a Waterfall, Agile, or Hybrid approach using PPM

    The project manager (project_manager role) includes all the manager roles for the applications included in the PPM suite.

    Project Portfolio Management benefits

    Benefit Feature Users
    Gather and evaluate of ideas and promote accepted ideas to demand, story, epic, or project. Innovation Management Project Teams, Demand Manager
    Assessing, approve, and promote demands to strategic and operational demands. Demand Management Demand Manager
    Manage projects, tasks, and resources. Project Management Project Manager, Project Team
    Manage programs, the projects under a program and its tasks. Program Management Program Manager
    Manage your projects and programs of different portfolios. Portfolio Management Portfolio Manager
    Create resource plans and request resources. Resource Management classic Resource Manager
    Track time on a daily basis against tasks Time Card Management
    Gain visibility into the status and health of programs, projects, and demands. Project Portfolio Management Platform Analytics Solutions Project, Program, or Portfolio Manager or Business stakeholder

    Integration with Digital Portfolio Management

    Digital Portfolio Management (DPM) provides a unified workspace for owners to view and collectively manage their services and applications through the full life cycle. Installing DPM and Project Portfolio Management enables the integration with Project Management and Demand Management. With this integration, DPM managers can view project data that may impact a business application and create demands on a business application in DPM.

    For more information, see Exploring Digital Portfolio Management.

    Integration with Agile 2.0

    TBD.

    Integration with Test Management 2.0

    TBD.

    Domain separation

    Domain separation provides complete data isolation for domain-specific users. Project Portfolio Management supports domain separation with a few limitations. For more information, see Domain separation and Project Portfolio Management.