---
sourceDocument: Brazil Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# AI Skills in Feedback application in Strategic Planning

# AI Skills in Feedback application in Strategic Planning {#ariaid-title1}

Release version: Brazil  
Updated July 24, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use AI skills and agents to transform Strategic Portfolio Management into a continuous value engine. Embed intelligence across every stage to optimize resources and investments.

Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base.

## Multi feedback or Feedback summarization {#ai-skills-in-feedback-spw__section_rvx_l1c_1kc}

Provides product managers with a concise and informative summary of the lengthy customer feedback comments. The product managers can generate a summary from the name and description of one or multiple feedback records so that they can
quickly understand the feedback context. The generated summary can be directly converted to an execution item. This skill can generate a summary from the feedback only if the feedback has at least 60 words in the fields that are used
for the input data. The 60-word minimum optimizes the experience by verifying that there's enough information to make a summary.
**Related concepts**   

* [Configure AI Admin Hub](https://www.servicenow.com/docs/EFO0_3WM4_3Blfa2XizTWA "Use the AI Admin Hub console to activate the various AI applications and skills that you’re entitled to.")
* [Use AI Admin Hub](https://www.servicenow.com/docs/8AujJp0~npO9_tmTA6PD2g "Use AI Admin Hub to explore the various ServiceNow Otto plugins, skills and associated Generative AI application features you're entitled to.")  
**Related tasks**   

* [Summarize the feedback by using ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/mnkPD0AaCtmfIiBuEXt3XA "Generate a summary from the name and description of feedback records. This helps you analyze a large volume of feedback quickly without reading each record manually.")