---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Configure email for feedback submission

# Configure email for feedback submission {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure email settings in your instance and send an email to this id to create feedback.

## Before you begin

Role required: admin

## About this task

Configure email settings in your instance use it to send an email directly. With the sn_apw_advanced.feedback.idea_feedback_queue_address system property, you can configure email settings within your
instance and submit feedback directly from your email account.

## Procedure

1. Navigate to your instance.
2. Navigate to AllSystem PropertiesEmail Properties.
3. **Optional:** Update the email properties.
   1. Set Email sending enabled \& Email receiving enabled to Yes.
   2. Set Automatically create users for incoming emails from trusted domains to Yes.  
      The default value for this field is No. You can select Yes to automatically create a user in the user table.
   3. Select Save.
   {#configure-outlook-email-for-feedback__substeps_mgt_pxf_2yb}
4. Update the system properties list.
   1. Navigate to AllSystem propertiesAll properties and search for sn_apw_advanced.feedback.idea_feedback_queue_address property.
   2. Open the sn_apw_advanced.feedback.idea_feedback_queue_address property and enter your instance email id in the Value field.  
      Any configured email account can be used.
   {#configure-outlook-email-for-feedback__substeps_ejf_yxf_2yb}
5. Select an existing email to forward as feedback or create feedback.
6. Select Send.

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