Configure AI Admin Hub

  • Release version: Australia
  • Updated April 15, 2026
  • 1 minute to read

    • Use the AI Admin Hub console to activate the various AI applications and skills that you’re entitled to.

    Configuration overview

    Install and activate the plugins, turn on the AI panel, and view the account settings. You must install at least one AI application before you can configure any skills.

    The following example shows the Settings page with available plugins to install, including ServiceNow Otto for Strategic Portfolio Management.

    Figure 1. AI Admin Hub settings page
    ServiceNow Otto settings page that lets you install plugins, activate the AI panel, and view account details.

    To enable the Agile story generation skill and project insights generation skill, verify that AI panel is enabled. For more information, see Activate the Now Assist panel standard chat. For Agile story generation skill, verify AI Search is activated and ready to use by navigating to All > AI Search > AI Search Status

    Important:
    The Acceptance criteria generation skill also requires activating Refine Records skill.