Install AI plugins

  • Release version: Australia
  • Updated April 14, 2026
  • 1 minute to read

    • Install AI plugins to enable generative AI on your instance.

    Before you begin

    Role required: admin

    Follow these instructions to get started with AI Admin Hub:

    1. To get started with AI, you must install at least one AI application on your instance.
    2. Activate any AI plugin from the ServiceNow Store to access AI Admin Hub.
    3. Install additional plugins, from the AI Admin Hub.
    4. The AI Admin Hub console guides your implementation, starting with installation.
    5. Check out the AI Journey Checklist for more information.

    Procedure

    1. Navigate to All > AI Admin Hub.
    2. In the Settings tab, select Plugins.

      Plugins appear as cards. Review all AI plugins on the Available for you tab. Plugins that you have already installed appear on the Installed tab.

    3. Select Get plugins on the card for the plugin that you want to install.
    4. In the confirmation window, select Install Plugin to open the ServiceNow Store page for the plugin in a new browser tab.
    5. Install the plugin from the ServiceNow Store page.

      Some applications may require you to request the app from the ServiceNow® Store first. After you've requested the application from the ServiceNow® Store page, navigate to All > System Applications > All Available Applications > All to finish the installation.

    6. Return to the AI Admin Hub console.
    7. In the dialog box, select Refresh.
    8. Either close the dialog box to review all of your plugins or select View all (Plugin) Assists and Skills to review the features of your new plugin.

    Result

    Your plugin is successfully installed.

    If you encounter issues installing or updating applications, see this knowledge article for steps that may address your issue. Otherwise, you can make a Support case.