Managing financials for your projects
Summarize
Summary of Managing Financials for Your Projects
This guide outlines how to effectively manage financials for projects within ServiceNow. Key functionalities include managing budgets, tracking costs, generating labor costs, creating financial baselines, and analyzing financial performance through the Project Workspace. Users can view planned versus actual costs, forecast future expenses, and export financial data for stakeholder review.
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Key Features
- Cost Management: Create and manage cost plans and expense lines to effectively track financial performance, allowing project managers to have visibility over multiple project levels.
- Multicurrency Support: Manage financials in both functional and investment currencies, facilitating global financial reporting and real-time currency conversion.
- Display Modes: Utilize different display modes (e.g., Forecast, Budget vs. Forecast, Planned vs. Actual) to tailor financial views for specific roles and needs.
- Financial Baselines: Create and compare baselines to capture snapshots of financial changes, including investment currency metrics.
- Budget Allocation: Portfolio managers can allocate and approve budgets across fiscal periods, using lean budgeting practices to optimize financial planning.
- Benefit Plans: Capture both monetary and non-monetary benefits associated with planning items, allowing for comprehensive financial tracking.
- Export Options: Financial data can be exported as Excel or CSV files for stakeholder sharing and analysis.
Key Outcomes
By utilizing the financial management features in ServiceNow, project managers can expect enhanced visibility into project financials, improved tracking of planned versus actual costs, and streamlined budget management. The multicurrency feature supports global operations, while the ability to export financial data aids in stakeholder communication. Additionally, the system allows for flexible budgeting, ensuring that financial resources are allocated effectively throughout the project's lifecycle.
Manage budget, cost plans as forecasts, actual expenses as expense lines, generate labor costs, create financial baselines, and view, analyze, and compare the financial performance of your projects at required cadence in Project Workspace.
The comprehensive financials view helps you to understand planned and actual costs, Forecast (previously EAC - Estimate At Completion), Remaining Estimates (previously ETC - Estimate To Completion), Actual (previously Actuals to date), and so on, for the selected item. You can manage cost plans and associate the expense lines and process them to reflect the actuals for a planning item.
Export the financials data from Costs and benefits or Baseline comparison view as Microsoft Excel or a CSV file and share it with your stakeholders to review the financial performance of your projects and portfolio.
Cost view
Forecast your planned costs, create, and manage cost plans and expense lines to track the financial performance of your projects, review the latest costs and actuals.
- As a Project Manager, you have the enhanced visibility and ability to manage the financial data across multiple project levels. Cost view of financials shows cost plans and expense lines from sub-projects, allowing you to track the finances.
- The parent project widgets display the consolidated values of forecasted costs and expenses.
- Identify and manage costs using the Project/Demand column for any sub project or demand directly from Cost view of the parent planning item.
- Re-forecast all the cost plan values for future fiscal periods by double-clicking to edit the value in the least time scale view, either by month or by period.
- Manage cost plans for your projects. For more information, see Add, edit, or delete cost plans.
- Add or edit expense lines for your projects to record any planned or unplanned expenses. For more information, see Add or edit expense lines.
- Generate labor costs for the fiscal period. For more information, see Generate labor costs.
- Create and compare baselines to capture the financial snapshot of your projects. For more information, see Create and compare financial baselines for your projects.
- Configure widgets to get a high-level overview of the financial data for your planning item.
- All financial details from sub-projects will be aggregated and displayed in the parent project's cost plans and widgets.
Multicurrency
The multicurrency feature enables you to manage the financials of your planning items in two different currencies, Functional currency and Investment currency. Functional currency is typically defined by the admin based as the primary currency that is used for planning, budgeting, and tracking the financials of your planning items.
- Ability to select the Investment currency.
- Track the planned and actual expenses.
- Allocate and manage the budget.
- View simple financials data.
Using this feature, you can work on financial reporting at global level and see the real-time currency conversions of your financial records.
Organizations operation at global or multinational level, the work is planned and financed at one location and executed at a different location. Each might use a different currency from what was used in the planning phase, multicurrency makes it easy to manage and track your planning items using any currency.
You can monitor and track the financials in one currency, and capture the costs in a different currency.
Using multicurrency, you can see all the costs in the currency you choose for the planning item, instead of restricting to use Functional currency defined in your locale. For more information on how to choose investment currency of your planning items, see Configure multicurrency for projects.
Display modes
- Forecast
- Budget vs forecast
- Planned vs actual
- Planned
| Mode | Value |
|---|---|
| Forecast | View Actuals, Remaining estimates, and Forecast for the entire scope of the planning items. Use the time scale to view the actuals for the past fiscal periods and planned costs for the current and future fiscal periods. |
| Budget vs forecast | View the Budget, Actuals, and Variance for the fiscal periods and Forecast values for the entire scope of the planning items. Using this mode, you can:
|
| Budget allocation (funding role) | View the Budget, Actuals, and Variance for the fiscal periods and Forecast values for the entire scope of the planning items. Using this mode, funding users can:
|
| Planned vs actual | Compare the planned costs with actual expense for the past and current fiscal periods, and view planned costs for the future fiscal periods. |
| Planned | View only planned costs for the full range and manage the planned costs using the inline editing feature. |
- If you don’t see the Budget allocation or Budget vs forecast display options, enable the budget allocation property and configure the budget attribute at instance level.
- To work on budget allocation using the Next Experience, Activate a scheduled job to migrate budget of your planning items.
| User role | Default mode | Role-level access |
|---|---|---|
| it_portfolio_manager | Budget Allocation | Allocate and approve budget, manage cost plans and expenses lines. |
| it_project_manager | Forecast | Manage cost plans and expense lines. |
| business_stakeholder | Forecast | View financial data. |
Baseline view
Financial baselines now capture the investment currency for customers using multicurrency.
- Investment currency
- Total planned cost
- Planned benefit
- Planned return
- Budget cost
- Planned cost
- Actual cost
- Planned benefit
- Actual benefit
- Total budget
- Capex, Opex, and breakdown of these fields
- Benefits, and so on
The baselines comparison view helps you to understand the variances between the two baselines.
- Two dedicated widgets for each baseline displaying the EAC.
- The third widget displays the total variance between the EAC values of the selected baselines.
- The fourth widget displays the top three variances contributing to the overall variance by cost type.
When you compare baselines, you get the list of cost plans with their associated costs types, EAC at full scope, and a breakdown view of actual expenses and planned costs.
- Use the Time scale option to view the comparison breakdown view at monthly, quarter, and yearly levels.
- Select Time scope to filter fiscal periods, data in the widgets, and the comparison table.
Let's take an example of the comparison view of two baselines: 2023-10-01, Baseline A, and Current Financials, Baseline B.
How actuals, planned, and EAC are compared between two baselines captured at different timestamps
For a selected baseline, based on the creation date, the table shows Actuals values for the past fiscal periods from the created date and Planned values for the current and future fiscal periods.
- The baseline comparison view show Actuals vs Actuals columns from July 2023 to September 2023.
- Planned vs Actuals for October 2023 and November 2023.
- Planned vs Planned from December 2023 to June 2024.
Budget allocation
Portfolio managers can manage and approve the budget for projects. The approved budget helps project managers to plan and meet the expenses to execute work.
Choose the cost type as the attribute to allocate and approve the budget for individual cost types such as labor, non-labor.
Project managers can view the approved budget at the required time scale by switching to the Budget vs planned display mode. As the work progresses and the actuals are captured, you can compare the budget and actual costs using Budget vs planned display mode and reforecast the planned costs where the actuals are exceeding the budget using the inline edit feature at the required time scale.
Product managers can compare the latest cost with the approved budget by Capex or Opex, cost types, and for the required time scale at monthly, quarterly, or yearly level. The comparison view provides insights to Product managers to locate any variance at expense type or cost type, and at which fiscal period. Product manager can leverage this information to request for additional budget from the Portfolio manager.
The budget allocation approach introduces data‑aware budget distribution, prioritizing actuals for completed periods and planned costs for future periods. The system uses different distribution strategies depending on whether actuals or Estimate at Completion (EAC) values are available, and whether the fiscal period falls in the past, present, or future.
- Past fiscal periods that have already ended.
- If actuals exist, the budget is distributed proportionally to actual spending. If the total budget amount equals the total actuals, the distribution exactly matches the actual values.
- If there are no actuals, the budget is distributed evenly across the past fiscal periods.
- The current fiscal year is like a mid‑year scenario where both past and future fiscal periods are available.
- For past or completed fiscal periods, the system distributes the budget proportionally matching the actual expenses. If there are no actual expenses, budget is allocated as zero (0).
- If planned costs exists for the current and future fiscal periods the remaining budget is distributed proportionally based on the planned costs.
- If planned costs doesn't exists for the current and future fiscal periods, budget is distributed evenly across the fiscal periods.
- Future fiscal periods
- If planned costs exists, the remaining budget is distributed proportionally based on planned costs.
- If planned costs doesn't exists, the remaining budget is distributed evenly across the remaining fiscal periods.
| Fiscal periods | Available financial data | Distribution method |
|---|---|---|
| Past fiscal | Actual expenses | Proportional to actuals |
| Past fiscal | No financial records | No budget allocation |
| Current year – past fiscals | Actual expenses | Allocate budget proportionate to actual values |
| Current year – remaining months | Planned costs exists | Allocate budget proportionate to planned costs |
| Current year – remaining months | No planned costs | Even distribution |
| Future fiscal periods | Planned costs exists | Allocate budget proportionate to planned costs |
| Future fiscal periods | No financial records | Even distribution |
Benefit plans
Monetary benefit plans capture potential benefits accrued while executing a planning item. Non-monetary benefit plans capture the potential non-financial benefits accrued while executing a planning item. You can create and manage monetary benefit plans and non-monetary benefit plans to capture the potential benefits of your planning items.
Instead of switching to and fro from the financials record page to benefit plan tabs, you now have a seamless experience to manage all the cost plans and benefit plans from the Cost and benefits view and can leverage the new financials experience with the side panel and grids for quick forecasting and tracking of monetary benefit plans.
Simple financials
Simple financials gives you the ability to enter the preliminary high-level planned capex, opex, benefit, and so on from the Details page without capturing the costs plans from the Cost view. You can update the simple financials values as required until you have the planned and actual costs captured.
- Reforecast simple financials and compare the by selecting the Current Financials from the list of baselines.
- Capture the planned and actual expenses as the project progresses and compare any financial baseline with simple financials baseline to track the financial performance of the project.