--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Strategic Portfolio Management # Strategic Portfolio Management {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Strategic Portfolio Management ServiceNow® Strategic Portfolio Management (SPM) empowers organizations to strategically align work with business objectives to accelerate product and service delivery. SPM supports digital transformation by enabling planning, delivery, and value tracking across diverse methodologies, helping customers achieve faster and more impactful outcomes. Show full answer Show less ## Key Features * **Now Assist for SPM:** Leverages generative AI skills within SPM apps to improve productivity and streamline processes. * **Workspaces:** * **Strategic Planning Workspace:** Facilitates innovation from product feedback, strategic alignment, and execution with flexible configurations. * **Project Workspace:** Provides an interactive central hub to plan and manage projects effectively. * **Resource Management Workspace:** Offers centralized visibility into resource allocation and workload distribution. * **Portfolio Planning Workspace:** Enhances traditional product and portfolio management approaches. * **Collaborative Work Management:** Enables team collaboration within a single platform, reducing the need to switch between multiple tools. * **Project Portfolio Management Classic:** Supports a simplified, team-focused approach to managing demands, projects, programs, and portfolios. * **SPM Custom Tables:** Allows extension and customization of SPM applications with additional features and capabilities tailored to organizational needs. * **SPM Retail Suite:** Designed to plan, manage, and track strategic initiatives specifically across retail store operations. * **Enterprise-Wide Deployment:** Enables segregation and control of record visibility across departments and business units within a single ServiceNow instance. * **Organization Extension Plugin:** Activates key organizational entities such as Goals, Business Units, Enterprise Strategy, and Business Unit Strategy to support structured strategic management. ## Additional Capabilities * Integration with popular Agile tools like Microsoft Azure DevOps and Atlassian Jira to support Agile development workflows. * Support for Project Portfolio Management exports to PowerPoint and enhanced reporting through dashboards. * Specialized plugins providing secure read-only access roles for various modules, ensuring controlled dashboard and report access. ## Practical Benefits for ServiceNow Customers Customers using ServiceNow SPM can expect to: * Align execution tightly with strategic business goals and priorities, improving decision-making and outcome delivery. * Create and monitor goals, set targets, and evaluate progress to drive organizational plans effectively. * Manage resources, projects, and portfolios from centralized, interactive workspaces that promote collaboration and transparency. * Customize and extend SPM capabilities to meet unique business requirements through custom tables and plugins. * Leverage AI-powered assistance to enhance productivity and accelerate digital transformation initiatives. ## Getting Started To begin leveraging Strategic Portfolio Management, customers should explore the Strategic Planning workflows, utilize the Goal Framework modules, and consider integrating specialized plugins to enhance security and reporting. ServiceNow's Customer Success Center offers additional guidance to streamline adoption and maximize business outcomes. Strategically align work with business goals to deliver products and services. ServiceNow® Strategic Portfolio Management (SPM), enables digital transformation by helping you can plan, deliver, and track value across different methodologies and drive customer value faster. |-|-|-|-| | [Improve productivity with Now Assist for SPMLearn about various generative AI skills that are available within SPM apps.](https://www.servicenow.com/docs/qT9S0V_C8tYfb8IIh9enOA "The ServiceNow Otto for Strategic Portfolio Management application provides AI-powered capabilities that summarize feedback, create demands, generate project insights, and generate stories from epics. Product, project, and demand managers can use Now Assist skills and agents to streamline their workflows.") | [Strategic Planning WorkspaceInnovate from product feedback, align work with strategy, and execute with flexible configurations.](https://www.servicenow.com/docs/v4cH7cVifwkfm0_LtcZTiA "Strategic Planning Workspace (SPW) enables you to manage enterprise strategy and goals, product feedback, portfolio planning, and enterprise agile planning for your organization. Evaluate product performance, align work with strategy, and scale your Agile framework from a single workspace.") | [Project WorkspacePlan and manage projects from an interactive central workspace.](https://www.servicenow.com/docs/UoC6r3iaOdIrMPFY6vfZlA "ServiceNow Project Workspace helps project managers to plan and manage projects from a central location.") | [Resource Management WorkspaceView the allocation and breakdown of the work assigned to the resources from a centralized workspace.](https://www.servicenow.com/docs/blhQuFzRhdK8fktTdviXrg "The ServiceNow Resource Management Workspace helps Resource Managers have a centralized view of all work across all resources.") | | [Portfolio Planning WorkspaceEnhance your traditional product and portfolio management.](https://www.servicenow.com/docs/FKHWdIfZ2XXDHPWZm_ypDQ "Enhance your traditional product and portfolio management by prioritizing work and visualizing plans with ServiceNow Portfolio Planning. Effectively plan, track, and manage work for projects and demands using a centralized workspace.") | [Collaborative Work ManagementCollaborate with your teams from a central workspace and avoid switching between multiple tools to manage work.](https://www.servicenow.com/docs/AxPA6KjmuHGs_fpaj2~98w "ServiceNow Collaborative Work Management (CWM) provides a central hub to plan, visualize, manage, and collaborate on work with your teams. Save time and improve the efficiency of your team by avoiding switching between multiple tools to manage the progress of work and goals.") | [Project Portfolio Management ClassicFollow a simplified, team-oriented approach to managing demands, projects, programs, and portfolios.](https://www.servicenow.com/docs/4TqJYehn5Cr6beNSlJn8Og "ServiceNow Project Portfolio Management (PPM) provides a simplified, team-oriented approach to managing projects, portfolios, their resources and financials by combining several individual applications.") | [SPM custom tablesExtend and customize your Strategic Portfolio Management applications with additional features and capabilities.](https://www.servicenow.com/docs/OHBsFegBAlJsTulMWyMdEQ#spm-extension-capabilities-overview "Strategic Portfolio Management (SPM) includes several custom tables that enable you to enhance SPM according to your specific business requirements. These tables are provided without predefined business logic, allowing you to use them as fully customizable entities to suit your unique needs.") | | | [SPM Retail SuitePlan, manage, and track strategic initiatives across retail store operations.](https://www.servicenow.com/docs/Ar0s9uq1etItNVKDo0g5nw "Retail Strategic Portfolio Management Suite (SPM Retail) helps retail organizations plan, manage, and track strategic initiatives across their operations.") | [Enterprise-Wide DeploymentSeparate and control record visibility across departments and business units within a single instance.](https://www.servicenow.com/docs/nupwAHC8BQogyp2eWrj1zQ "SPM Enterprise-Wide Deployment (EWD) provides data partitioning capabilities for Strategic Portfolio Management (SPM) tables that enable organizations to separate and control record visibility across functions such as departments and business units.") | | [ ] {#r_ITBusinessManagement__table_cry_rvq_pvb} ## Organization Extension (com.snc.organization_extension) plugin {#r_ITBusinessManagement__section_nnm_kkh_w1c} Organization Extension (com.snc.organization_extension) plugin activates Goals, Business unit, Enterprise strategy, and Business unit strategy entities. It is available on zBoot to all customers with demo data. Business Units, Goals, Enterprise Strategy, and Business Unit Strategy modules are available in the Organization application menu. Business Applications and Business Capabilities modules are also available within the Organization application menu, however, their related tables are moved to Configuration Management (CMDB) (com.snc.cmdb) plugin, which is available on zBoot but without demo data. ## Learn {#r_ITBusinessManagement__section_lpf_wb1_hwb} * [What is strategic portfolio management?](https://www.servicenow.com/products/strategic-portfolio-management/what-is-spm.html) * [What is digital transformation?](https://www.servicenow.com/products/business-management/what-is-digital-transformation.html) * [What is Gantt chart?](https://www.servicenow.com/products/business-management/what-is-a-gantt-chart.html) * [What is Agile?](https://www.servicenow.com/products/business-management/what-is-agile.html) * [What is the difference between Agile vs. Waterfall?](https://www.servicenow.com/products/business-management/what-is-agile-vs-waterfall.html) * [What is Agile project management?](https://www.servicenow.com/products/business-management/what-is-agile-project-management.html) * [What is a key performance indicator (KPI)?](https://www.servicenow.com/products/business-management/what-is-kpi.html) * [What is Project Portfolio Management (PPM)?](https://www.servicenow.com/products/business-management/what-is-project-portfolio-management.html) * [What is a work breakdown structure (WBS)?](https://www.servicenow.com/products/business-management/what-is-a-work-breakdown-structure.html) * [What is value stream mapping (VSM)?](https://www.servicenow.com/products/business-management/what-is-value-stream-mapping.html) * [What is resource management?](https://www.servicenow.com/products/business-management/what-is-resource-management.html) {#r_ITBusinessManagement__ul_mpf_wb1_hwb} ## Get started {#r_ITBusinessManagement__section_npf_wb1_hwb} * Understand how to deliver business outcomes with speed and agility using ServiceNow SPM. For more information, see [Customer Success Center](https://www.servicenow.com/products/business-management.html). * Learn how to align execution with business goals and priorities. For more information, see [Strategic Planning](https://www.servicenow.com/docs/v4cH7cVifwkfm0_LtcZTiA "Strategic Planning Workspace (SPW) enables you to manage enterprise strategy and goals, product feedback, portfolio planning, and enterprise agile planning for your organization. Evaluate product performance, align work with strategy, and scale your Agile framework from a single workspace."). * Create goals, set targets for them, and evaluate the progress of your goals and targets to accomplish the organizational plans and drive business outcomes. For more information, see [Goal Framework and Goal Framework for SPM](https://www.servicenow.com/docs/jDZfefiFQeml_AmFLUyRJQ "Create goals, set targets for them, and evaluate the progress of the goals and targets to accomplish your organizational plans and drive business outcomes using ServiceNow Goal Framework."). * Enhance your SPM capabilities with specialized plugins that provide read-only roles for various modules, confirming secure access to dashboards and reports. {#r_ITBusinessManagement__ul_opf_wb1_hwb} ## Applications and features {#r_ITBusinessManagement__section_ppf_wb1_hwb} * [Now Assist for SPM](https://www.servicenow.com/docs/qT9S0V_C8tYfb8IIh9enOA "The ServiceNow Otto for Strategic Portfolio Management application provides AI-powered capabilities that summarize feedback, create demands, generate project insights, and generate stories from epics. Product, project, and demand managers can use Now Assist skills and agents to streamline their workflows.") * [Collaborative Work Management](https://www.servicenow.com/docs/AxPA6KjmuHGs_fpaj2~98w "ServiceNow Collaborative Work Management (CWM) provides a central hub to plan, visualize, manage, and collaborate on work with your teams. Save time and improve the efficiency of your team by avoiding switching between multiple tools to manage the progress of work and goals.") * [Now Assist for CWM](https://www.servicenow.com/docs/7ZEutxKTZBR6fBzStI_iLA "The ServiceNow Otto for CWM application uses generative AI skills to improve time to value for the tasks you perform in the CWM workspace.") * [Retail Strategic Portfolio Management Suite](https://www.servicenow.com/docs/Ar0s9uq1etItNVKDo0g5nw "Retail Strategic Portfolio Management Suite (SPM Retail) helps retail organizations plan, manage, and track strategic initiatives across their operations.") * [Product Feedback](https://www.servicenow.com/docs/vjA8dgxK5xxIXp87GtJE0w "Build a customer-centric feedback management system and optimize the process of creating and associating feedback and product ideas with Feedback application.") * [Portfolio Planning in SPW](https://www.servicenow.com/docs/bM40E1kWLiSRFlThKW7eWg "Portfolio Planning in Strategic Planning Workspace helps product and portfolio managers align work with strategy across the organization, while facilitating Agile transformation by combining traditional and agile work streams.") * [Enterprise Agile Planning](https://www.servicenow.com/docs/TvaxP~KMLnbcwpA2lb4PEQ "ServiceNow Enterprise Agile Planning helps streamline communication and collaboration between teams, and drive coordination with diverse teams. Using an intuitive workspace, scale your Agile framework across the organization with flexible work and team structure configurations.") * [SPW Dashboards](https://www.servicenow.com/docs/zGEzzBh12egi9l11~WzM3A "Dashboards in Strategic Planning Workspace help product and portfolio managers monitor performance, track progress, and make informed decisions related to ideas, feedback, strategy, planning, and execution.") * [Project Workspace](https://www.servicenow.com/docs/UoC6r3iaOdIrMPFY6vfZlA "ServiceNow Project Workspace helps project managers to plan and manage projects from a central location.") * [Resource Management Workspace](https://www.servicenow.com/docs/blhQuFzRhdK8fktTdviXrg "The ServiceNow Resource Management Workspace helps Resource Managers have a centralized view of all work across all resources.") * [Goal Framework and Goal Framework for SPM](https://www.servicenow.com/docs/jDZfefiFQeml_AmFLUyRJQ "Create goals, set targets for them, and evaluate the progress of the goals and targets to accomplish your organizational plans and drive business outcomes using ServiceNow Goal Framework.") * [Project Portfolio Management](https://www.servicenow.com/docs/4TqJYehn5Cr6beNSlJn8Og "ServiceNow Project Portfolio Management (PPM) provides a simplified, team-oriented approach to managing projects, portfolios, their resources and financials by combining several individual applications.") * [Export to PowerPoint for Strategic Portfolio Management](https://www.servicenow.com/docs/KdL19m5Xrt2mORTc33q9uQ "The ServiceNow Export to PowerPoint for Strategic Portfolio Management add-in helps you to generate and download project status reports from your instance as a Microsoft PowerPoint file. You can use this file to share it across the stakeholders or teams for collaboration.") * [Time Card Management](https://www.servicenow.com/docs/BjJHxooz1vfncPlXrLyFVA "The Time Card Management feature enables time card users such as task assignees to report and track their time for the assigned tasks.") * [Agile Development 2.0](https://www.servicenow.com/docs/ncUQzfvEa7L5S66D9m7HOA "ServiceNow Agile Development 2.0 provides an agile software development environment for product-based or project-based efforts, using the Scrum framework. Implement a pure agile approach over the entire life cycle of a product, or a hybrid approach using agile methods within a traditional project structure.") * [Microsoft Azure DevOps Integration for Agile Development](https://www.servicenow.com/docs/PqtOnJVu78M1mh6LtMxpng "Enable bidirectional synchronization of work items between Microsoft Azure DevOps and ServiceNow Agile Development 2.0 by integrating the two applications.") * [Atlassian Jira Integration for Agile Development](https://www.servicenow.com/docs/xklUydlRQlIElxozLd6xdQ "Enable bidirectional synchronization of records between Atlassian Jira and ServiceNow Agile Development by integrating the two applications.") * [Test Management applications](https://www.servicenow.com/docs/xHYITiVthyQ_re7u7fg_Uw "The ServiceNow Test Management application streamlines the management of testing processes to help you deliver software products more efficiently and with fewer errors.") * [Cost Management](https://www.servicenow.com/docs/MxvD8snrk6cf7rAz~UWUvA "The ServiceNow Cost Management application tracks configuration item costs. The costs can be allocated to business units and used in reports.") * [SPM custom tables](https://www.servicenow.com/docs/OHBsFegBAlJsTulMWyMdEQ#spm-extension-capabilities-overview "Strategic Portfolio Management (SPM) includes several custom tables that enable you to enhance SPM according to your specific business requirements. These tables are provided without predefined business logic, allowing you to use them as fully customizable entities to suit your unique needs.") {#r_ITBusinessManagement__ul_qpf_wb1_hwb}