---
sourceDocument: Brazil Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Assign unassigned work using Resource finder

# Assign unassigned work using Resource finder {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Assign resource using the AI suggestions which match the skill-set and primary attributes requirements.

## Before you begin

Role required: resource_user, resource_manager

## About this task

The AI resource finder uses generative AI to calculate AI rationale for available resources. Review the fit scores and availability before assigning a resource. Selecting a resource opens the existing assign resources modal
where you can review allocations and distributions before confirming the assignment.  
AI resource finder helps resource and project managers identify the best-fit resources for unassigned resource assignments in a project. The fit score indicates how well a resource matches a task based on the availability, past experience, similar kind of work and working on same projects. Resource managers review the AI-generated fit scores and rationale and decide which resource to assign to an unassigned assignment. The resource finder modal displays the following information for each resource:

* Fit score: Percentage match of a resource for the task. The Fit score is deterministic and is not generated using AI.
* Rationale: AI-generated explanation for the fit score.
* Availability: The availability of the resource for a task.

For more information regarding how the Resource finder works and the resources are mapped, see [Resource finder](https://www.servicenow.com/docs/RXSnYTg3xf~FgJGfOWrYmw#explore-rmw__section_kz2_fml_bjc).

## Procedure

1. Navigate to AllResource Management Workspace.
2. Select the Resource cards icon (![Resource cards icon.]()) from the menu and open a resource card.  
   Alternatively, you can view unassigned tasks using the Unassigned assignment requests widget from the overview dashboard.
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