--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-business-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Explore # Exploring Next Experience for Demand Management {#ariaid-title1} * Release version: Australia * * Updated May 11, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring Next Experience for Demand Management Next Experience for Demand Management offers a centralized workspace that streamlines capturing, evaluating, and progressing demands throughout their life cycle. It consolidates all demand-related activities---such as intake, qualification, and task management---into a single interface, eliminating the need to navigate multiple modules. This workspace enables users to define scope, assess capacity, estimate effort, and evaluate financial and strategic impacts. Guided by playbooks, demands follow a consistent process from intake to completion. Show full answer Show less ## Next Experience for Demand Management Users * **Business users:** Create demands via Service Catalog or Idea Portal. * **Demand users:** Create demands within Demand Management and add details; cannot edit demands once submitted. * **Demand managers:** Manage and prioritize demands, assign tasks for additional details, and progress demands through life cycle stages. * **Business stakeholders:** Provide assessments for scoring and review demands pre-approval. * **Demand approvers:** Approve demands to be converted into work items. ## Key Features * **Consistent intake and evaluation:** Structured workflows and defined evaluation stages guide demands systematically. * **Centralized visibility:** Single interface to view demands and related details such as business cases, capacity, and financials, reducing cross-referencing effort. * **Demand dashboard:** Provides at-a-glance insights on demand volume, financials, and data quality with drill-down capabilities. * **Playbook-guided life cycle:** Customizable playbooks prescribe stages and activities, ensuring process consistency. * **Consolidated prioritization data:** Unified views of demand details, capacity, risk assessments, and financial summaries support informed prioritization. * **Financial management:** Manage cost plans, benefit plans, and budgets within the demand record's Financials tab, with filtering and personalization options. * **AI system integration:** Associate AI systems to demands directly within workflows using AI playbook activities. * **AI-assisted skills:** Use AI to expand, condense, summarize demand text, and identify similar demands for enhanced demand management efficiency. ## Practical Benefits for ServiceNow Customers By leveraging Next Experience for Demand Management, organizations can ensure a standardized, transparent, and efficient demand management process. Demand managers gain comprehensive visibility and control over demand details, financials, and prioritization criteria, enabling better decision-making and resource allocation. The integration of AI capabilities further enhances productivity by automating content refinement and similarity detection. Overall, this experience consolidates and simplifies demand management workflows, reducing complexity and accelerating progression from demand creation to approval. Next Experience for Demand Management enables you to create, evaluate, and prioritize demands, throughout the demand life cycle. ## Next Experience for Demand Management overview {#explore-demand-workspace__cf-exploring-parent-overview} Next Experience for Demand Management is a centralized workspace experience that streamlines how your organizations can capture, evaluate, and progress demands through their life cycle. It brings together all demand‑related activities such as intake, qualification, and task management into a single interface. By consolidating access to demands, tasks, resources, financials, and supporting records, the workspace means you don't have to navigate across multiple modules. You can define scope, assess capacity, estimate effort, and evaluate financial and strategic impact. Playbooks guide demands through each stage from intake to completion so your team follows a consistent process. ## Next Experience for Demand Management users {#explore-demand-workspace__cf-exploring-parent-users} {#explore-demand-workspace__table_demand_users__entry__2} | User | Description | |-|-| | Business user | Creates a demand using Service Catalog or Idea Portal. | | Demand user | Creates a demand using Demand Management and adds required details. Cannot edit the demand details once the demand moves to the Submitted state. | | Demand managers | Manages and prioritizes demands based on the available demand details. They can assign demand tasks to gather more details. Demand managers are also responsible for progressing the demand through the different stages in its life cycle. | | Business stakeholders | Fills out the assessments for scoring and reviews demands before they are approved. | | Demand approvers | Approves the demand to be converted into a work item. | [Table 1. Users] {#explore-demand-workspace__table_demand_users} ## Next Experience for Demand Management benefits {#explore-demand-workspace__cf-exploring-parent-benefits} Next Experience for Demand Management provides benefits for demand managers and their users. * Consistent demand intake and evaluation process: Next Experience for Demand Management enables a structured workflow. Demands progress through defined evaluation stages. * Centralized visibility into demand information: Next Experience for Demand Management provides a single interface to view all demands and their associated details such as business cases, capacity, and financials. Demand managers can compile a complete picture of a demand without having to cross-reference multiple forms, modules, or applications to compile a complete picture of a demand. * At-a-glance demand insights: The Demands Dashboard summarizes demand volume, financials, and data quality across three tabs, Overview, Financials, and Data Quality. Demand managers can monitor key metrics and drill into the underlying records without leaving the workspace. * Playbook-guided demand life-cycle: Playbooks define the sequence of stages and activities that demands must go through such as creation, planning, assessment, and approval. Each stage contains a set of prescribed activities that must be completed before demands transition to the next stage. Using playbooks, your organization can define its own processes. * Consolidated data for demand prioritization: Next Experience for Demand Management provides demand details, capacity and risk assessment outputs, and financial summaries in a unified view. Demand managers can compare, rank, and prioritize demands based on defined organizational criteria. * Manage demand financials in one place: Using the Financials tab on the demand record, demand managers can view, plan, and define cost plans, benefit plans, and budgets. Filter by time scope and personalize grid columns without leaving the demand. * AI system integration through playbook activities: The AI playbook enables associating AI systems to demands through a playbook activity. This feature enables associating a demand with an AI system from directly within the demand workflow. * AI-assisted demand skills: Using the AI skills, demand users and demand managers can expand or condense text content in text fields, summarize the demand, and identify the similar demand records. {#explore-demand-workspace__ul_yjg_rrz_d3c} ## What to explore next {#explore-demand-workspace__cf-exploring-parent-links} To learn more about configuring and using Next Experience for Demand Management, see: * [Configuring Next Experience for Demand Management](https://www.servicenow.com/docs/q3YcWvSbMoMiaYu_gwzA3g "Next Experience for Demand Management settings control how demands are evaluated and promoted to projects, enhancements, changes, defects, or Enterprise Agile Planning (EAP) entities.") * [Using Next Experience for Demand Management](https://www.servicenow.com/docs/RELCGV0EFtsGb1ohmQ0dVw "Next Experience for Demand Management enables end-to-end planning and management of demands.") * [Managing financials for demands](https://www.servicenow.com/docs/1YF3YUf_ZELQM8Ulw9CD2g "Financials in Next Experience for Demand Management covers budget, cost plans, expense lines, labor costs, and financial baselines.") * [Collaborate with docs in Next Experience for Demand Management](https://www.servicenow.com/docs/kqPGIJQERh7GO9UKLrjwFA "Docs supports real-time collaboration on documentation such as meeting notes, demand requirements, and technical specifications.") * [Next Experience for Demand Management reference](https://www.servicenow.com/docs/KgMeszAq59FxJkKT5sWPZw "Reference information to provide additional details about Next Experience for Demand Management such as the fields, user roles, tables, and multicurrency.") {#explore-demand-workspace__ul_nbd_ywj_fjc}