Managing financials for demands
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Summary of Managing financials for demands
Financial management in Next Experience for Demand Management enables ServiceNow customers to comprehensively track and manage budgets, cost plans, expense lines, labor costs, and financial baselines for demands. It provides detailed visibility into planned and actual costs, including Forecast (previously EAC), Remaining Estimates (ETC), and Actual costs, helping organizations control financial performance throughout the demand lifecycle.
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Key Features
- Cost View: View and manage financial data, re-forecast costs for future fiscal periods, manage cost plans and expense lines, generate labor costs, and create financial baselines for demands. Users can filter financial data by time period and customize their view preferences.
- Multicurrency Support: Manage financials in both Functional currency (primary planning currency) and Demand currency (currency specific to the demand). This is vital for global organizations operating across multiple currencies, enabling real-time currency conversions and accurate financial tracking.
- Display Modes: Switch between Forecast, Budget allocation, Planned vs Actuals, and Planned views to get focused perspectives on financial data. Each mode supports different aspects of financial planning, such as variance analysis and budget approval.
- Cost Plans: Detailed cost plan breakdowns specify estimated and actual costs at granular fiscal periods. These plans roll up to parent programs and portfolios and support multicurrency scenarios.
- Financial Baselines: Capture snapshots of financial data at different points in time to compare cost changes and analyze variances. Baseline comparison widgets highlight key cost variances and facilitate financial tracking over time.
- Budget Allocation: Portfolio managers can plan and approve budgets at monthly, quarterly, or yearly levels using lean budgeting techniques. The system distributes budget allocation proportionally based on actuals or planned costs depending on the fiscal period status, enhancing financial accuracy and control.
- Benefit Plans: Manage both monetary and non-monetary benefit plans to capture potential value accrued during demand execution, all accessible from the Costs and Benefits tab for streamlined management.
- Simple Financials: Allows entry of high-level planned capex, opex, and benefit values without detailed cost plans, enabling early financial tracking from the demand Details page.
Key Outcomes
- Improved financial visibility and control for demands with real-time tracking of planned, actual, and forecasted costs.
- Enhanced ability to manage budgets and expenses across multiple currencies, supporting global and multinational organizations.
- Flexible financial views and reporting modes provide tailored insights for portfolio managers and demand managers to collaborate on budget planning and variance analysis.
- Accurate budget allocation using data-aware distribution logic ensures budgets align with actual and planned costs across fiscal periods.
- Financial baselines empower users to track changes over time and understand financial variances, supporting informed decision-making.
- Benefit planning capabilities help capture both financial and strategic value from demands, supporting comprehensive demand management.
Financials in Next Experience for Demand Management covers budget, cost plans, expense lines, labor costs, and financial baselines.
The comprehensive financials view displays planned and actual costs for the selected item. Costs include Forecast, Remaining Estimates, and Actual. These were previously named EAC (Estimate At Completion), ETC (Estimate To Completion), and Actuals to date, respectively.
Cost view
Forecast your planned costs, create, and manage cost plans and expense lines to track the financial performance of your demands.
- View and manage financial data for a demand.
- Re-forecast cost plan values for future fiscal periods by selecting a value in the month or period time scale view.
- Manage cost plans for your demands. For more information, see Create cost plans for a demand.
- Add or edit expense lines for your demands to record any expenses. For more information, see Create expense lines for a demand.
- Generate labor costs for the fiscal period. For more information, see Generate labor costs for a demand.
- Create and compare baselines to capture the financial snapshot of your demands. For more information, see Create and compare financial baselines for a demand.
Multicurrency
The multicurrency feature enables you to manage the financials of your demands in two different currencies, Functional currency and Demand currency. Functional currency is typically defined by the admin as the primary currency, which is used for planning, budgeting, and tracking the financials of your planning items.
You can perform the following financial activities in Demand currency.
- Select the Demand currency.
- Track the planned and actual expenses.
- Allocate and manage the budget.
- View simple financials data.
Financial reporting at a global level includes real-time currency conversions of financial records.
Organizations operate at a global or multinational level. Work is planned and financed at one location and executed at another, often using a different currency from the planning phase. Multicurrency enables management and tracking of planning items in any currency.
You can monitor and track the financials in one currency, and capture the costs in a different currency. For more information, see Multicurrency in Next Experience for Demand Management.
Display modes
The Display mode list on the Financials page of a demand lets you switch between modes to view financial information in different formats. Each view provides focused information for financial planning. The last selected view is saved as user preferences.
- Forecast
- Budget allocation
- Planned vs Actuals
- Planned
| Mode | Description |
|---|---|
| Forecast | View Actuals, Remaining estimates, and Forecast for the entire scope of the demand. Use the time scale to view the actuals for the past fiscal periods and planned costs for the current and future fiscal periods. |
| Budget allocation | View the Budget, Actuals, and Variance for the fiscal periods and Forecast values for the entire scope of the demand. Using this mode, funding users can:
|
| Planned vs Actuals | Compare the planned costs with actual expense for the past and current fiscal periods, and view planned costs for the future fiscal periods. |
| Planned | View only planned costs for the full range and manage the planned costs using the inline editing feature. |
Cost plans
Cost plan breakdown records are created when you save a cost plan. The cost plan breakdowns are records that specify the estimated and actual costs and the budget at a granular level for specific fiscal periods, such as FY16: M04 and FY16: M05. The demand cost plans are added to the parent program and portfolio. To use multiple currencies, create a cost plan for another currency.
If the PPM Standard Multicurrency (com.snc.ppm_multicurrency) plugin is activated and the Demand Currency view is enabled, the fields in the Financials section differ from the Default view. For fields available only in the Demand Currency view, see Multicurrency in Next Experience for Demand Management reference.
Baselines
Create a baseline to capture a snapshot of the financial changes for your demands. You can create on-demand baselines or at a cadence using a scheduler job. For more information, see Create a baseline.
The Baseline comparison view helps you to understand the variance between two baselines.
- Two dedicated widgets for each baseline displaying the EAC.
- The Variance widget displays the total variance between the EAC values of the selected baselines.
- The Top 3 variances by cost type widget displays the top three variances contributing to the overall variance by cost type.
By default, the time scale of the breakdown view is set to Month. Use the Time scale option to view the comparison breakdown view at monthly, quarterly, and yearly levels.
How planned costs are compared between two baselines captured at different timestamps
Consider a demand scoped from July 2026 to December 2026, Baseline A is created on 2026-07-24 and Baseline B is created on 2026-07-26. If you compare them in July 2026, you can see the variance between the two baselines for the planned cost.Budget allocation
Portfolio managers can manage and approve the budget for demands. The approved budget helps demand managers to plan and meet the expenses to execute work. For more information, see Manage demand budgets.
Choose the cost type as the attribute to allocate and approve the budget for individual cost types such as labor, non-labor.
The budget allocation approach introduces data‑aware budget distribution, prioritizing actuals for completed periods and planned costs for future periods. Distribution strategies vary based on data availability. The strategy applied depends on whether actuals or Estimate at Completion (EAC) values exist, and whether the fiscal period is past, present, or future.
- Past fiscal periods that have already ended.
- If actuals exist, the budget is distributed proportionally to actual spending. If the total budget amount equals the total actuals, the distribution exactly matches the actual values.
- If there are no actuals, the budget is distributed evenly across the past fiscal periods.
- The current fiscal year is like a mid‑year scenario where both past and future fiscal periods are available.
- For past or completed fiscal periods, the system distributes the budget proportionally matching the actual expenses. If there are no actual expenses, budget is allocated as zero (0).
- If planned costs exist for the current and future fiscal periods, the remaining budget is distributed proportionally based on the planned costs.
- If planned costs don't exist for the current and future fiscal periods, budget is distributed evenly across the fiscal periods.
- Future fiscal periods
- If planned costs exist, the remaining budget is distributed proportionally based on planned costs.
- If planned costs don't exist, the remaining budget is distributed evenly across the remaining fiscal periods.
| Fiscal periods | Available financial data | Distribution method |
|---|---|---|
| Past fiscal | Actual expenses | Proportional to actuals |
| Past fiscal | No financial records | No budget allocation |
| Current year – past fiscals | Actual expenses | Allocate budget proportionate to actual values |
| Current year – remaining months | Planned costs exists | Allocate budget proportionate to planned costs |
| Current year – remaining months | No planned costs | Even distribution |
| Future fiscal periods | Planned costs exist | Allocate budget proportionate to planned costs |
| Future fiscal periods | No financial records | Even distribution |
Benefit plans
Monetary benefit plans capture potential benefits accrued while executing a demand. Non-monetary benefit plans capture the potential non-financial benefits accrued while executing a demand. You can create and manage monetary and non-monetary benefit plans and to capture the potential benefits of your planning items. For more information, see Create a monetary benefit plan for a demand and Create a non-monetary benefit plan for a demand.
Manage cost plans and benefit plans from the Costs and benefits tab without switching between the financials record page and benefit plan tabs. Use the side panel and grids to forecast and track monetary benefit plans.
Simple financials
Simple financials enables you to enter preliminary high-level planned capex, opex, and benefit values from the Details page. You can do this without capturing cost plans from the Cost view. Update the simple financials values until you have the planned and actual costs captured.