Uninstall Agent Client Collector from a Linux system manually

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Uninstall the Agent Client Collector from a Linux machine manually if the command script is unavailable due to the specific agent not being connected to the instance.

    Before you begin

    • The uninstall procedure is the same for both MID Server and MID-less deployments.
    • Role required: agent_client_collector_admin

    About this task

    By default, an uninstalled agent is removed from the system after 30 days. To modify this amount of time, update the sn_agent_ci_extended_info table, accessible from the Auto Flushes page (enter sys_auto_flush.LIST into the instance's search filter field).

    Procedure

    1. Stop the service.
      sudo systemctl stop acc
    2. Use the relevant package management tool to remove the service.
      • yum remove agent-client-collector
      • apt-get remove agent-client-collector
      • zypper remove agent-client-collector

      Alternatively, you can run one of the following commands, based on the OS in use.

      • rpm -e agent-client-collector
      • dpkg -r agent-client-collector
    3. If you ran either the rpm or dpkg command, remove any remaining files from your system. 
      # userdel -r servicenow
# groupdel servicenow
# rm -R /{etc,var/cache,var/log,usr/share}/servicenow/agent-client-collector
      Warning:
      Do not use the command rm -Rf, as this can cause data loss.