---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# ACC for Visibility Content use case

# Agent Client Collector for Visibility Content use case {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The Agent Client Collector for Visibility Content (ACC-VC) use case demonstrates how a financial organization can perform effective discovery across on-premise and remote environments.

## Use case overview {#acc-visibility-content-use-case__section_fjv_zcj_q3c}

A leading financial organization needed to overcome the limitations of traditional agentless discovery to ensure comprehensive visibility, compliance, and security across both on-premise and remote environments.

## Challenges {#acc-visibility-content-use-case__section_m44_12j_q3c}

* Limited visibility into restricted environments: The organization's security policies prevented MID Servers from initiating connections to highly sensitive systems, such as core banking infrastructure and financial databases. This created visibility gaps in critical environments.
* Incomplete coverage of remote endpoints: With a rapidly expanding remote workforce, many devices operated outside the corporate network boundary, making them inaccessible to agentless discovery. This resulted in gaps in asset tracking and monitoring.
* Compliance and audit challenges: Strict regulatory requirements required granular, auditable, and continuously updated asset data. Agentless methods lacked the depth and consistency needed to meet these standards.
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## Solutions {#acc-visibility-content-use-case__section_mw1_ghj_q3c}

To address these challenges, the financial organization implemented Agent Client Collector for Visibility Content (ACC-VC) as part of its ITOM strategy.

* Agent-based data collection for secure environments: Agents were deployed on restricted and high-security systems, enabling:
  * Secure, outbound communication without violating firewall policies.
  * Continuous monitoring without requiring inbound access.
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* Remote endpoint visibility: Agents installed on employee devices provided continuous visibility, regardless of network location, and real-time data collection from off-network systems.
* Deep and continuous discovery: ACC-VC enabled:
  * Rich system telemetry and configuration data collection.
  * Continuous updates to the CMDB, improving data freshness and accuracy.
  {#acc-visibility-content-use-case__ul_agy_r24_q3c}
* Compliance and policy enforcement: Agents enforced and monitored endpoint level compliance by:
  * Capturing detailed, auditable system data.
  * Supporting compliance frameworks and audit requirements.
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## Outcomes {#acc-visibility-content-use-case__section_dgn_yg4_q3c}

* End-to-end asset visibility: The organization achieved complete visibility across secure data center assets, cloud and hybrid environments, and remote workforce devices. This eliminated blind spots and improved operational decision making.
* Improved CMDB accuracy and reliability: Continuous data collection ensured up-to-date and trustworthy CI data, and improved service mapping and dependency insights.  
  Note:  
  Shadow AI detection is another key ACC-VC use case. The Agent Client Connector for AI Control Tower app, available on the [ServiceNow Store](https://store.servicenow.com/store/app/b2797538939f8310a0f2fc1d6cba1075), is an ACC connector that adds an AI proxy capability to collect AI-based traffic from managed devices, supporting AI Control Tower shadow AI use cases.
* Enhanced compliance and audit readiness: The organization benefited from granular, auditable asset data, faster and more efficient compliance reporting, and reduced risk of regulatory violations.
* Increased operational efficiency: Reduced reliance of manual discovery and troubleshooting led to faster issue detection and lower operational overhead.
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ACC-VC enabled the organization to transform its discovery strategy from periodic with limited visibility to continuous and intelligent, with comprehensive observability. This enabled the financial institution to:

* Secure critical systems
* Support a distributed workforce
* Maintain regulatory compliance
* Build a resilient and scalable IT operations framework
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