Configuration file options

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  • Updated March 12, 2026
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    Summary of Configuration File Options

    The configuration options for theacc.ymlfile are essential for setting up and managing the Agent Client Collector (ACC) in your ServiceNow environment. These options enable you to customize agent behavior, establish connections, and enhance security according to your organization's needs.

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    Key Features

    • Basic Configuration: Set parameters such as agent name, backend URLs for communication, and authentication credentials (username and password).
    • Advanced Configuration: Options to control plugin signature verification, auto MID selection, asset downloading, and agent settings for executing commands.
    • Proxy Configuration: Specify the location of the PAC file for proxy settings, along with caching and refresh intervals.

    Key Outcomes

    By correctly configuring the acc.yml file, you can:

    • Ensure reliable communication between agents and ServiceNow by specifying multiple backend URLs.
    • Enhance security through API key authentication and allow lists for command execution.
    • Optimize agent performance by controlling the execution of commands and managing plugin updates effectively.
    • Streamline proxy connections and recover from any temporary issues with automatic cache refreshes.

    Properly utilizing these configuration options will lead to a more secure, efficient, and reliable ServiceNow experience for your organization.

    Options available in the acc.yml configuration file.

    Table 1. Basic configuration options for acc.yml configuration file
    Option Type Default Description Example
    name String Agent_<value of the hostname command> Agent name registered on the SN instance can be specified by the user. The result of the 'hostname' command is used as the default. name: <name of agent>
    backend-url List wss://127.0.0.1:8800/ws/events List of MID Webserver endpoint URLs to communicate with. If communication cannot be configured with the first URL, the system moves to the ensuing URLs until it establishes a connection. Works when enable-auto-mid-selection=true backend-url: <mid server ip>:<websocket port>
    api-key String <None> API key used by the MID Server to authenticate incoming agent connections. Value is encrypted on initial agent startup. api-key: <mid web server api key>
    user String admin Username used for basic authentication.

    If this parameter is empty, the agent does not start.

    		 user: "agent-01"
    password String admin Password used for basic authentication. Value is encrypted on initial agent startup.

    If this parameter is empty, the agent does not start.

    		 password: <secure-password>
    log-level String Info Amount of logging to appear in the acc.log file. Values:
    • Panic
    • Fatal
    • Error
    • Warn
    • Info
    • Debug
    		 log-level: debug
    allow-list String /etc/servicenow/agent-client-collector/check-allow-list.json Path to the JSON file that contains the list of check commands the agent can execute. Comment out this parameter to disable the allow-list.

    If this parameter is empty, the allow-list is disabled.

    		 allow-list: /etc/agent/check-allow-list.json
    appl_classification_behavior List simple Indicates whether to enable shell CI creation on the agent.
    Possible values are:
    • simple: Indicates that shell CI creation is enabled.
    • off: Indicates that no shell CIs are created for the application.
    • full: Indicates that complete Discovery of the application CIs is performed using patterns.
    		 appl_classification_behavior: off
    Table 2. Advanced configuration options for acc.yml configuration file
    Option Type Default Description Example
    verify-plugin-signature Boolean True Verifies the plugin signature prior to execution. Disable when using self-signed or developmental plugins. verify-plugin-signature: true
    insecure-skip-tls-verify Boolean True Determines whether the verify the certificate when connecting to the MID Server. insecure-skip-tls-verify: true
    enable-auto-mid-selection Boolean True Controls the Auto MID Selection feature to connect to the optimal MID Web Server provided by the instance. enable-auto-mid-selection: true
    check-command-prefer-installed Boolean False Indicates the preference of executables provided within ACC plugins or executables available in the host system’s PATH variable.
    • false = ACC plugins
    • true = Executables in the host system's PATH variable
    		 check-command-prefer-installed: false
    powershell_installed Boolean False Disables powershell command execution on agents. powershell-installed: true
    allow-list-global-only Boolean False Set to true to enhance security by relying only on the allow list defined in the allow-list parameter you specify during configuration, ignoring allow lists bundled with ACC plugins. allow-list-global-only: false
    disable-assets Boolean false Indicates whether a check running with an asset (plugin) dependency fetches ACC plugins from the ServiceNow® instance, or uses a copy of the plugins in its cache folder.

    When set to false, additional assets can be downloaded during check execution.

    Set to true to enhance security and ensure that no new plugins are downloaded during check execution.

    		 disable-assets: false
    agent-upgrade-url-path String https://install.service-now.com/glide/distribution/builds/package/app-signed/ Indicates an alternate web server URL endpoint for downloading ACC installer packages when performing selective upgrade. agent-upgrade-url-path: https://<ip address>:<port>/acc_installers
    certificate-rotation-days-out Integer 28 Indicates the number of days before certificate expiration that an agent attempts to rotate its certificate. certificate-rotation-days-out=28
    enable-patterns-on-agent Boolean false Enables gathering details on the applications which run on the Agent Client Collector.

    This parameter is required only when using the Agent Client Collector for pattern execution.

    		 enable-patterns-on-agent: true
    keepalive-filter-nics Boolean true Indicates whether Network Interface Controllers (NICs) are filtered on the agent (true) or the MID Server (false) during keepalive action. keepalive-filter-nics: true
    keepalive-number_nics_per_ip_type Integer 1 Indicates the maximum number of Network Interface Controllers (NICs) per IP type (IP4, IP6) sent with a keepalive action. The indicated number is sent for each IP type.

    For example, if the value is 1, a maximum of 2 NICs are sent (0-1 each for IP4 and IP6). If the value is 4, a maximum of 8 NICs are sent (0-4 each for IP4 and IP6).

    		 keepalive-number_nics_per_ip_type: 4
    Table 3. Proxy Auto-Configuration (PAC) file parameters
    Option Type Default Description Example
    pac-file String

    (Required)

    		 "" (empty) Specifies the location of the PAC file to use for proxy configuration. Can be either:
    • A local file path (such as: file:///etc/proxy/proxy.pac)
    • A remote URL (such as: https://proxy.company.com/proxy.pac)
    		 pac-file: "https://proxy.company.com/proxy.pac"
    pac-cache-ttl Duration

    (Optional)

    		 30m (30 minutes) Determines how long proxy rules from the PAC file are cached in memory.

    Setting this to 0 disables caching.

    		 pac-cache-ttl: "1h" # Cache for 1 hour
    pac-refresh-interval Duration

    (Optional)

    		 30m (30 minutes) Specifies how often the agent is to check for updates to the PAC file.

    Useful when the PAC file is hosted remotely and may be updated periodically.

    		 pac-refresh-interval: "15m" # Check for updates every 15 minutes
    pac-dial-timeout Duration

    (Optional)

    		 30s (30 seconds) Indicates the amount of time to wait when establishing a connection through a proxy server before timing out. pac-dial-timeout: "10s" # 10 second timeout
    pac-reset-on-connect-failure Boolean

    (Optional)

    		 true When set to true, the agent clears the PAC cache and attempts to refresh the PAC file if a proxy connection proxy fails. This helps recover from proxy configuration changes or temporary proxy issues. pac-reset-on-connect-failure: true