---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# View log shipper alerts

# View log shipper alerts {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View all log shipper check alerts for Agent Client Collector
Log Analytics (ACC-L) agents.

## Before you begin

Role required: agent_client_collector_admin

## About this task

In the ACC Alerts list, you can see at a glance if any issues are preventing the log
shipper from collecting data. The list shows all log shipper-related alerts in one
place and provides information to help you resolve the issues.

The ACC Alerts list only includes alerts about the success or failure of log shipper
execution on a CI on a specific agent. These alerts are a subset of the alerts shown
in the Event Management Alerts list, which includes alerts of all types.
For more information about the Event Management Alerts list, see [View alert
information](https://www.servicenow.com/docs/P~aqSQgkcdgAPSEt4a0tnA "View a list of all alerts for application services s, and then manage individual alerts as necessary.").  
Log shipper alerts are generated from log shipper events with a severity of Major or Critical. These alerts are typically related to log path issues or a lack of permissions.  
Note:  
If an OK event on the log shipper is received on a CI where an open log shipper alert exists, the open log shipper alert on that CI is closed.  
Figure 1. Log shipper Alerts list

## Procedure

1. Navigate to AllACC Log AnalyticsACC Log Alerts.
2. Review the information provided in the Alerts list.  
   For details and a description of the columns, see [Monitor incoming alerts](https://www.servicenow.com/docs/qhdSJvlhXFUj3XIjgtBhYA "You can monitor incoming alerts in Service Operations Workspace. You can also monitor and manage alerts in the Event Management interface.").
**Related tasks**   

* [View log shipper events](https://www.servicenow.com/docs/x6UdnThte4YdiJmp6afwYA "View all log shipper events with all severity levels for Agent Client Collector Log Analytics (ACC-L) agents.")

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