---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# View an error analysis by ServiceNow Otto in ACC

# View an error analysis by ServiceNow Otto in Agent Client Collector {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View an error analysis created by generative AI. Error analyses enable asking questions on a specific agent's error or error code.

## Before you begin

Role required: agent_client_collector_admin

## Procedure

1. Navigate to AllAI Agent StudioCreate and manage.
2. Select the Agentic workflows tab.
3. Select the Agent Client Collector (ACC) Diagnostic entry.
4. Locate the Add AI agents that can perform these steps widget and select the Agent Client Collector (ACC) Diagnostic entry.
5. Enable ServiceNow Otto® by sliding the Allow AI specialists to access this AI agent toggle switch to the right.  
   ServiceNow Otto® retrieves information on errors within agents.

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