Agent Client Collector statuses

Australia IT Operations Management

Release: australia
ft:locale: en-US
ft:publication_title: Australia IT Operations Management
ft:clusterId: itom
bundleId: itom
workflow: Technology

Agent Client Collector statuses

Release version: Australia

Updated March 12, 2026

1 minute to read

The following table lists and describes the Agent Client Collector statuses.

Table 1. Agent Client Collector statuses
Status	Description
Up	Agent is connected and working properly.
Warning	Agent has not been refreshed in over 2 minutes (based on the value of the sn_agent.keep_alive.alive_duration property).
Down	Agent is shut down.
Restarting	Agent restart is in progress.
Upgrading	Agent upgrade is in progress.
Disconnected	Agent's MID Server is down.
Registered	The agent has registered successfully with the instance, a certificate was issued, and the instance has not yet received a keepalive.
Registration Failed	The agent failed to register with the instance and was not issued a certificate. See Agent Issues for more info.
Unknown	Agent’s MID Server has not sent a keepalive communication for over 10 minutes (based on the value of the sn_agent.keep_alive.disconnected_duration system property).