---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Exploring Agent Client Collector Monitoring

# Exploring Agent Client Collector Monitoring {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Agent Client Collector Monitoring is built on a Sensu framework which enables you to adopt and extend monitoring checks from the community. Agent Client Collector Monitoring collects data on your company's infrastructure and installed applications.

## Agent Client Collector Monitoring overview {#exploring-agent-client-collector-monitoring__section_m53_zb2_51c}

Checks and policies run on the agent's client to retrieve the relevant data, which is transformed into events or metrics, as appropriate. Events and metrics are sent from the agent to your ServiceNow instance through a Metric Intelligence
MID Server and are stored in the relevant database. A single MID Server can support multiple agents (such as ACC-M and ACC-L). For details on configuring the MID Server for Metric Intelligence, see [MID Server distributed cluster for Metric Intelligence](https://www.servicenow.com/docs/s9vAccyawIUHbT50KcLzzQ "Using Metric Intelligence requires at least one MID Server distributed cluster which contains a single MID Server that is configured for Metric Intelligence.").

Agent Client Collector Monitoring comes with the Event Management plugin and also requires installing the request Metricbase (Clotho DB), as described in [How to request Metricbase (Clotho DB) configuration (KB0816088)](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0816088).

For details on the plugins installed with Agent Client Collector Monitoring, see [Plugins or applications installed with ITOM AIOps](https://www.servicenow.com/docs/nrRFHFOhpG4ccNEXXuOY1g "Tables that list the plugins or applications that are installed with ITOM AIOps applications. When you update your application, any newly required application dependencies are installed.").

## Agent Client Collector Monitoring workflow {#exploring-agent-client-collector-monitoring__section_tmh_lyc_fdc}

The following illustration describes the layout and data flow within the Agent Client Collector Monitoring application.
Figure 1. Monitoring service health and availability with ACC-M

## Agent Client Collector Monitoring benefits {#exploring-agent-client-collector-monitoring__section_q53_zb2_51c}

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| Benefit | Feature | Users |
|-|-|-|
| Monitor logs which track events occurring in a Windows environment | [Windows event log monitoring](https://www.servicenow.com/docs/0WXtnY9KxS9e69IiXU_10g "Windows event log monitoring tracks, analyzes, and manages event logs generated by various Windows OS components.") | Agent Client Collector administrator |
| Monitor operating systems and applications | [Operating system and application monitoring using Agent Client Collector](https://www.servicenow.com/docs/MBveHxd6w8g5q48~zURfcg "IT Operations Management (ITOM) monitoring for the Agent Client Collector is installed on the ServiceNow instance. It monitors the specific operating system and applications that are installed on the host machine.") | Agent Client Collector administrator |
| Gather metrics on host data | [Metric Intelligence](https://www.servicenow.com/docs/L5SBCHJEhmqUHFPUJvOWtQ "ServiceNow Metric Intelligence provides the ability to capture, and then explore and analyze operational metrics data, identifying and indicating anomalies. Metric Intelligence generates anomaly alerts that can be promoted to IT alerts and appear on the Service Operations Workspace and service health dashboard. You can leverage this analysis to prevent potential service outages.") | Agent Client Collector administrator |
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{#exploring-agent-client-collector-monitoring__table_r53_zb2_51c}