Monitoring Technology Dashboard for HTTP

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Monitoring Technology Dashboard for HTTP

    The HTTP Monitoring Technology Dashboard enables you to monitor the response times of your HTTP and HTTPS URLs. It highlights the URLs with the highest metric readouts and displays the most recent active alerts for those URLs, allowing for efficient monitoring and quick response to issues.

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    Key Features

    • The dashboard displays the top five URLs with the highest metric readouts from the past six hours.
    • Access the 50 most recent active alerts related to those URLs, assisting in identifying and remediating problems.
    • Customize the appearance of widgets and metrics according to specific needs, including filtering metrics by categories such as Host name or Operating System.
    • Use the Time range filter to tailor the displayed metric data to specific intervals.

    Prerequisites

    • Work within the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure the agentclientcollectoradmin and dashboardadmin roles are enabled.
    • Activate Metric Intelligence on the MID Server.
    • Enable HTTP Entry Points Events and Metrics policies for metric to CI mapping.
    • Ensure the clotho plugin version 1.19.0.10 or above is enabled.

    Key Outcomes

    By utilizing the HTTP Monitoring Technology Dashboard, you can effectively monitor your system's HTTP performance, quickly identify issues through alerts, and customize data views for improved operational oversight. This leads to enhanced system reliability and quicker remediation of performance issues.

    With the HTTP Monitoring Technology Dashboard you can monitor the response time of your http and https URLs. By using the dashboard, you can identify the URLs with the highest metric readouts in your system's infrastructure, and view the most recent active alerts on those URLs.

    Overview of the dashboard

    The HTTP Monitoring Technology Dashboard shows the five URLs with the highest metric readouts during the past six hours. The dashboard also shows the 50 most recent active alerts on those URLs.

    To view the dashboard, navigate to All > AIOps Dashboards > Monitoring Technology Dashboards and select HTTP.

    Using the Monitoring Technology Dashboard for HTTP

    Before using the Monitoring Technology Dashboard for HTTP:
    • Ensure that you’re working in the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure that the agent_client_collector_admin and dashboard_admin roles are enabled.
    • Enable Metric Intelligence on the MID Server.
    • Ensure that the HTTP Entry Points Events and HTTP Entry Points Metrics policies are enabled.

      Enabling these policies activates metric to CI mapping.

    • Ensure that the clotho plugin version 1.19.0.10 or above is enabled.
    • After upgrading from a previous version, follow the procedure described in the ACC-M Dashboard Filters are not working when upgraded from Tokyo/Utah to Vancouver [KB1438042] article in the NOW Support Knowledge Base.
    The Azure Monitoring Technology Dashboard contains the tabs that are listed in the following table.
    Table 1. HTTP Monitoring Technology Dashboard tabs
    Tab Description
    Metrics Displays the top 5 performing metrics that are associated with the URLs in your system.
    Alerts Displays the 50 most recent alerts that are associated with the URLs in your system. Alerts help you to remediate your system by providing information on problematic behavior.

    On the right side of widgets displaying a single metric, you can select the More options icon (More options icon) and select Change group by. Select the category you want to view the metric by: Host name, Class, Operating System, or OS Version.

    Point to the relevant widget to view a specific datapoint and all of its details in a pop-up window.

    Use the Time range filter to filter the time range for which you want metric data to display on the dashboard.

    You can customize the appearance of the individual widgets on the HTTP Monitoring Technology Dashboard. For example, you could change the data parameters that display for the Response Time metric, like the time range that the response time is displayed. You can also include the customized widgets when you’re creating a custom dashboard. For more information, see Customize the Monitoring Technology Dashboard.