Monitoring Technology Dashboard for VMware vSphere

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Monitoring Technology Dashboard for VMware vSphere

    The VMware vSphere Monitoring Technology Dashboard enables you to monitor the health and performance of your VMware vSphere infrastructure. It highlights the top configuration items (CIs) and servers based on metric readouts and displays the latest active alerts, allowing for quick identification of potential issues.

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    Key Features

    • Dashboard Overview: Displays the five CIs and servers with the highest metrics over the past six hours and shows the 50 most recent active alerts.
    • Navigation: Access the dashboard via All > AIOps Dashboards > Monitoring Technology Dashboards > VMware vSphere Monitoring.
    • Tabs: Includes tabs for VirtualMachine, ESX Server, Datacenter, Datastore, and Alerts, each providing relevant graphs and alert information.
    • Filtering Options: Customize views with time range and CI filters to focus on specific data.
    • Widget Customization: Modify widget settings to display alerts over different timeframes and include personalized widgets in custom dashboards.

    Key Outcomes

    To effectively use the dashboard, ensure the following prerequisites are met:

    • Create VMware vSphere credentials and establish a Discovery schedule.
    • Work within the Agent Client Collector Monitoring scope and have the required roles enabled.
    • Activate Metric Intelligence on the MID Server and enable necessary metrics policies for CI mapping.
    • Ensure the clotho plugin is updated and functional.

    By utilizing the dashboard, you can proactively manage your VMware vSphere environment, respond to alerts, and optimize performance, ultimately leading to improved infrastructure reliability. For further customization, refer to the guidelines on customizing the Monitoring Technology Dashboard.

    With the VMware vSphere Monitoring Technology Dashboard, you can monitor the health and performance of your VMware vSphere infrastructure. By using the dashboard, you can identify the configuration items (CIs) and servers with the highest metric readouts, and view the most recent active alerts on those CIs and servers.

    Overview of the dashboard

    The VMware vSphere Monitoring Technology Dashboard shows the five CIs and servers with the highest metric readouts during the past six hours. The dashboard also shows the 50 most recent active alerts in your VMware vSphere environment.

    To view the dashboard, navigate to All > AIOps Dashboards > Monitoring Technology Dashboards and select VMWare vSphere Monitoring.

    Using the Monitoring Technology Dashboard for VMware vSphere

    Before using the Monitoring Technology Dashboard for VMware vSphere:
    • Create a VMware vSphere credential and use it to create a Discovery schedule. For details on creating VMware vSphere credentials, see Discovery for VMware.
    • Create a Discovery schedule, using the credential created in the previous step. For details on creating a Discovery schedule, see Discovery for VMware virtualization.
    • Ensure that you’re working in the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure that the agent_client_collector_admin and dashboard_admin roles are enabled.
    • Enable Metric Intelligence on the MID Server.
    • Ensure that the VSphere Datacenter Metrics, VSphere Datastore Metrics, VSphere ESX Server Metrics and VSphere VirtualMachine Metrics policies are enabled.

      Enabling these policies activates metric to CI mapping.

    • Ensure that the clotho plugin version 1.1.0 or above is enabled.
    • After upgrading from a previous version, follow the procedure described in the ACC-M Dashboard Filters are not working when upgraded from Tokyo/Utah to Vancouver [KB1438042] article in the NOW Support Knowledge Base.
    The VMware vSphere Monitoring Technology Dashboard contains the tabs listed in the following table.
    Table 1. VMware vSphere Monitoring Dashboard tabs
    Tab Description
    VirtualMachine Displays graphs of the top VMware vSphere VMs by metric type.
    ESX Server Displays graphs of the top VMware vSphere ESX servers by metric type.
    Datacenter Displays graphs of the top VMware vSphere datacenters by metric type.
    Datastore Displays graphs of the top VMware vSphere datastores by metric type.
    Alerts Displays the 50 most recent alerts that are associated with the URLs in your system. Alerts help you to remediate your system by providing information on problematic behavior.

    On the right side of widgets displaying a single metric, you can select the More options icon (More options icon) and select Change group by. Select the category you want to view the metric by: Host name, Class, Operating System, or OS Version.

    Point to the relevant widget to view a specific datapoint and all of its details in a pop-up window.

    You can filter the dashboard data according to the following filters:
    Table 2. Dashboard filters
    Time range filter The time range for which you want metric data to display on the dashboard.
    Metrics by selected CI filter The CIs for which you want metric data to display on the dashboard.

    You can customize the appearance of the individual widgets on the VMware vSphere Monitoring Technology Dashboard. For example, you could change the timeframe for which the alerts appear. You can also include customized widgets when you are creating a custom dashboard. For more information, see Customize the Monitoring Technology Dashboard.