---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# View agent errors

# View agent errors {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Agent Client Collector (ACC) errors are visible in logs related to the agent and the ServiceNow instance. This feature provides improved visibility of agent errors, enabling faster error resolution.

## Before you begin

* Ensure that the Error Framework (com.glide.error_framework) plugin is active.
* Ensure that the system property sn_agent.use_glide_error_framework is set to true (AllSystem propertiesAll Properties).
* Ensure that ACC Admin Workspace (sn_acc_wrksp) store application is active.
{#view-agent-errors__ul_x13_rxm_kkc}Role required: agent_client_collector_admin

## Procedure

1. Navigate to WorkspacesITOM Infra Services Workspace.
2. Select the ACC agents ![ACC agents icon]() icon.
3. Select Errors to view the errors existing on ACC agents.
4. Filter the displayed errors by selecting severity and category values in the Filter By options.  
   If you don't configure a filter, all agent errors appear.
5. Select an error to view additional information, including the error's root cause and remediation instructions.
   1. Select the Errors subtab to view detailed information about the error.
   2. Select the information ![Information icon]() icon to open the Error details panel.  

   {#view-agent-errors__substeps_qpm_xpp_5kc}
6. **Optional:** To view errors for a specific agent:
   1. Select AllAgent Client CollectorAgents.  
      The Agent Client Collectors table appears.
   2. Select an agent.
   3. Select the Automation Error Messages tab at the bottom of the page to view errors relating to the agent.
   {#view-agent-errors__substeps_s2j_hmc_fdc}

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