---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Features

# LEAP features {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
LEAP includes features such as grouping incidents, creating problem records, and generating
playbooks.  

[Identify and prioritize high impact areas](https://www.servicenow.com/docs/rnncKV~i9dVlDTbOK_XWmw "LEAP includes features such as grouping incidents, creating problem records, and generating playbooks.")
:   LEAP uses data-driven analytics to help users identify critical issues and prioritize high-impact automation opportunities. This ensures that resources are prioritized for the areas that deliver the highest
    operational efficiency and business value.

[Measure and enhance performance](https://www.servicenow.com/docs/rnncKV~i9dVlDTbOK_XWmw "LEAP includes features such as grouping incidents, creating problem records, and generating playbooks.")
:   LEAP helps improve Mean Time to Repair (MTTR) and operational efficiency by using advanced analytics and AI-driven insights to continuously monitor and optimize IT processes.

[Interpret data and automate records](https://www.servicenow.com/docs/rnncKV~i9dVlDTbOK_XWmw "LEAP includes features such as grouping incidents, creating problem records, and generating playbooks.")

:   LEAP automatically generates problem records and executes automated playbooks by analyzing historical data patterns, enabling faster root cause identification and reducing manual intervention across complex IT
    environments.

[Generate AI-enhanced knowledge base articles](https://www.servicenow.com/docs/dZaXkDr3lpmCt9xme_FeDw "Generate AI-enhanced knowledge base articles from automation opportunity resolution steps to share structured, publication-ready knowledge across your organization.")
:   LEAP uses AI to transform resolution steps into complete, structured knowledge base articles. Generated articles include all required sections and auto-populated metadata. Articles are published to the Knowledge Center through the standard approval workflow.