---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Automation opportunities overview

# Automation opportunities {#ariaid-title1}

* Release version: Australia
* 
* Updated May 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

LEAP groups similar incidents into automation opportunities and uses AI to generate resolution artifacts that help reduce manual effort and repeat incidents.

An automation opportunity is a group of similar incidents that LEAP identifies through AI-driven analysis. For each group, LEAP generates resolution artifacts --- such as resolution steps, knowledge base articles, problem records, and playbooks --- that operators can use to resolve recurring incidents faster.{#automation-opportunities__automation-opportunities-p1}

## Managing automation opportunities {#automation-opportunities__automation-opportunities-managing}

The automation opportunity details page provides tools to review and act on identified opportunities. From this page you can:{#automation-opportunities__automation-opportunities-managing-p1}

* Review the incidents grouped into the opportunity
* Generate or regenerate resolution steps, knowledge base articles, problem records, and playbooks
* Create sub-groups for large opportunities to produce more targeted resolutions
* Track missed opportunities where automation artifacts were available but not used
{#automation-opportunities__automation-opportunities-managing-ul}