---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Automation opportunity details page

# Automation opportunity details page {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The automation opportunity details page displays resolution steps, activity, and action insights for a selected automation opportunity (AO). The page also indicates whether an AO is active or archived.

## Page overview {#automation-opportunity-details-page__ao-details-overview}

The details page for an automation opportunity is divided into three panels:

* Resolution steps --- displays AI-generated steps for resolving the incidents grouped in the AO. Steps carry a Generated by AI label and a generation timestamp. You can regenerate steps or revert to the original AI-generated version.
* Compose --- use this panel to add comments visible to all users.
* Action Insights --- displays contextual information about the AO, including its relationship to other AOs and any reanalysis alerts.
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## AO details fields {#automation-opportunity-details-page__ao-details-fields}

The following fields appear in the AO header.
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| Field | Description |
|-|-|
| Number | Unique identifier for the AO (for example, AOPP0000107). |
| Group type | The type of records grouped in the AO (for example, Incident). |
| Record count | The number of records associated with the AO. |
| Potential cost savings | The estimated monthly cost savings if the AO is actioned. |
| Potential time savings | The estimated monthly time savings if the AO is actioned. |
| Automation priority | The priority level assigned to the AO (for example, Critical or High). |
| Status | The current state of resolution step generation. |
[Table 1. AO details fields]

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## Resolution steps panel {#automation-opportunity-details-page__ao-resolution-steps}

The Resolution steps panel displays AI-generated steps to help resolve incidents in the AO. The panel includes the date and time the steps were generated.

The following actions are available on an active AO:

* Regenerate --- generates a fresh set of resolution steps based on the latest record data.
* Revert to AI generated steps --- restores the original AI-generated steps if you have manually edited them.

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Warning:  
The generation of resolution steps involves processing your data through third-party providers, which routes traffic to a datacenter outside your region.

Resolution steps on an archived AO are read-only. The Regenerate and Revert to AI generated steps actions are not available on archived AOs.

## Action Insights panel {#automation-opportunity-details-page__ao-action-insights}

The Action Insights panel displays contextual cards based on the state of the AO.
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| Card | Description |
|-|-|
| Archived AO | Appears on an archived AO that has no successor, or on an archived AO whose artifacts have been reassigned to a new AO. When a successor exists, links to the new active AO and includes the AO number and the timestamp of the reassignment. |
| New AO | Appears on a new AO that includes artifacts from an archived AO. Links to the archived AO and includes the AO number and the timestamp of the reassignment. |
| KB created | Appears when a knowledge base article has been created for the AO. Links to the KB article. |
| Problem created | Appears when a problem record has been created for the AO. Links to the problem record. |
| Record reanalysis status | Appears when the records associated with the AO have changed since the resolution steps were generated. Prompts you to regenerate the steps to reflect the latest data. |
[Table 2. Action Insights cards]

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## Banner messages {#automation-opportunity-details-page__ao-banner-messages}

Banner messages appear at the top of the details page to indicate the AO's relationship to other AOs.
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| Message | When it appears |
|-|-|
| "This automation opportunity is archived." | Appears on an archived AO that has no successor AO yet. |
| "This automation opportunity is archived. Its artifacts were reassigned to: \[AO link\]" | Appears on an archived AO whose artifacts have been reassigned to a new active AO. The link navigates to the new AO. |
| "This automation opportunity includes artifacts from the archived AO: \[AO link\]" | Appears on a new AO that includes artifacts from an archived AO. The link navigates to the archived AO. |
[Table 3. Banner messages]

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