---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Create problem records

# Create LEAP problem records {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create problem records for LEAP from available incident clusters, also known as automation opportunities, for further analysis.

## Before you begin

Role required: LEAP admin

## About this task

The problem record creation process automatically transfers critical information from incidents to problem records. When a problem record is created, LEAP includes all relevant information. This information includes:

* incident group description
* incident group link
* resolution steps

{#create-problem-records__ul_ich_wjd_bhc} The automated data transfer is characterized with:

Root cause documentation
:   LEAP populates the cause notes section of the problem record with the same details as available in
    existing incident
    records.

Incident attachment
:   All incidents associated with the group are automatically linked to the problem record for comprehensive tracking.

Async processing
:   Problem records are generated efficiently without manual intervention even during high-volume scenarios.

## Procedure

1. Select WorkspacesLEAP.
2. On the LEAP landing page, select an automation opportunity.
3. If resolution steps don't appear in the Overview section, select Generate resolution steps.
4. Select ActionsCreate problem record button to create a record for further in-depth analysis.  

   Another option is to invoke the LEAP AI agent by selecting the Ask Otto button and creating problem record.

*[\>]: and then