---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# AI in LEAP

# AI in LEAP {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
AI-powered features in LEAP help administrators generate resolution steps, create problem records, publish knowledge base articles, build playbooks, and discover and execute Ansible automations.

LEAP includes several AI-powered features.
All features require ServiceNow Otto for IT Operations Management (ITOM) to be installed.{#exploring-ai-in-leap__exploring-ai-in-leap-para-1}  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).
{#exploring-ai-in-leap__table_exploring-ai-in-leap__entry__4}

| AI feature | Description | Use case | Resources |
|-|-|-|-|
| AI-generated resolution steps | Uses generative AI to analyze grouped incidents and generate structured resolution steps for each automation opportunity. Resolution steps can be reviewed and modified before use. | A LEAP administrator wants to produce actionable resolution guidance for a recurring incident pattern without manually authoring steps from scratch. | [Generate and modify resolution steps in LEAP](https://www.servicenow.com/docs/v22g~R321DquQIWsBx0oyA "Learn how to generate, edit, and track AI-generated resolution steps for automation opportunities in LEAP.") |
| LEAP AI agent | Uses automation opportunities created by LEAP analysis to generate artifacts --- problem records, AI-enhanced knowledge base articles, or playbooks --- based on user requests. The agent is turned on by default. | A LEAP administrator wants to convert a recurring incident pattern into a problem record, a structured knowledge base article, or a playbook without manually authoring each artifact. | * [AI agent](https://www.servicenow.com/docs/xsr0aOKl2LBa9aVYGweTBg "Enhance IT operations with AI-driven, autonomous artifact creation such as problem records, knowledge base articles, and playbooks using LEAP AI agent.") * [Create LEAP problem records](https://www.servicenow.com/docs/uR6cBzHwhXKPLR_HZWc3zQ "Create problem records for LEAP from available incident clusters, also known as automation opportunities, for further analysis.") * [Generate LEAP knowledge base articles](https://www.servicenow.com/docs/dZaXkDr3lpmCt9xme_FeDw "Generate AI-enhanced knowledge base articles from automation opportunity resolution steps to share structured, publication-ready knowledge across your organization.") * [Generate LEAP playbooks](https://www.servicenow.com/docs/2of1M3j9ECeW0lna1pWcgA "Create standard, dynamic, and automated playbooks using LEAP to promote fast incident resolution and response time.") |
| Ansible discovery agent | Analyzes automation opportunities and uses AI-powered semantic matching to identify relevant Ansible job templates from Ansible Automation Platform. Presents discovered templates to the LEAP administrator for step-to-job mapping. | A LEAP administrator wants to find the most relevant Ansible job templates for an automation opportunity without manually searching the Ansible catalog. | * [Ansible automation integration](https://www.servicenow.com/docs/EuopdAqvV9rIpbSsvH599A "The Ansible automation integration connects LEAP with Ansible Automation Platform to enable AI-driven discovery of relevant job templates and automated incident remediation from the Service Operations Workspace.") * [Ansible discovery agent](https://www.servicenow.com/docs/VIjk3DIXUgOC9G9pBIhKfQ "The Ansible discovery agent analyzes automation opportunities and identifies relevant Ansible job templates using AI-powered semantic matching and historical execution patterns.") |
| Ansible execution agent | Automatically launches mapped Ansible job templates during incident remediation in the Service Operations Workspace. Reports execution status back to the incident responder. | An incident responder wants to trigger an Ansible automation directly from the Service Operations Workspace during active incident resolution, without switching to the Ansible platform. | * [Ansible automation integration](https://www.servicenow.com/docs/EuopdAqvV9rIpbSsvH599A "The Ansible automation integration connects LEAP with Ansible Automation Platform to enable AI-driven discovery of relevant job templates and automated incident remediation from the Service Operations Workspace.") * [Execute Ansible playbooks for incidents](https://www.servicenow.com/docs/ppgikfaJcGBxAO~OipI0Ag "The Ansible Execution Agent launches Ansible playbooks mapped to LEAP resolution steps in Service Operations Workspace that can reduce manual effort and time to resolve incidents.") |
[Table 1. AI features in LEAP]

{#exploring-ai-in-leap__table_exploring-ai-in-leap}