---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Setup properties

# Setup LEAP properties {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure LEAP properties to estimate cost and time savings calculations for your organization.

## Before you begin

Role required: LEAP admin

Each knowledge base you plan to use in LEAP must have the correct Can Contribute permissions configured before you set up knowledge base routing. See [Knowledge base permissions for LEAP](https://www.servicenow.com/docs/PQQ8muu7LORstlOo4A6F2Q "To use a knowledge base with LEAP, the Can Contribute field must be set to allow users with the knowledge role to submit content. If this is not configured correctly, LEAP cannot route articles to the intended knowledge base.").

## About this task

If you are a first-time user of LEAP, review the default values before making changes.

Settings include three configuration areas: cost and time savings estimation, AI agent behavior, and knowledge base routing. AI agent configuration controls the conditions under which the LEAP AI
agent automatically creates problem records and knowledge base articles, such as minimum incident count and severity thresholds. Knowledge base routing controls where articles are stored when created by the LEAP AI agent or
manually from an automation opportunity. Selecting a default knowledge base is mandatory --- you cannot save settings without one. For details on all fields, see [LEAP settings fields](https://www.servicenow.com/docs/1cPxn6l5LlEjpL~eB0fyiQ "LEAP settings page field values help estimate cost and time savings when automation is used. These settings support cost predictability.").

## Procedure

1. Select Configure settings.
2. On the settings page, choose one of the following options:
   * Fresh Install
     1. Select Configure settings.
     2. Review the default values for each property.
     3. Select Save.  
        Note:  
        LEAP recommends using default values initially to view and understand the cost and time savings estimates.
     {#setup-aiops-leap-properties__ol_o5l_dpb_fhc}

   {#setup-aiops-leap-properties__choices_zpq_1pb_fhc}
   <!-- -->

   * Upgrade
     1. Select Configure settings.
     2. Review the default values for each property.
     3. Modify values as needed.
     4. Select Save.
     {#setup-aiops-leap-properties__ol_bqf_jpb_fhc}
   {#setup-aiops-leap-properties__choices_dnh_cpb_fhc}

You are redirected to the LEAP landing page. For details on each field, see [LEAP settings fields](https://www.servicenow.com/docs/1cPxn6l5LlEjpL~eB0fyiQ "LEAP settings page field values help estimate cost and time savings when automation is used. These settings support cost predictability.")

3. [Activate LEAP](https://www.servicenow.com/docs/GdYSlwW4RIph2Sa_0SOJ_Q "Activate the LEAP skill after installing the application to assemble and categorize incidents.").