---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Bulk monitor import issues

# Bulk monitor import issues {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn to fix issues that might occur when you create monitors in bulk.

## Common bulk monitor import issues {#bulk-monitor-import-issues__section_c41_33c_k3c}

{#bulk-monitor-import-issues__table_jl4_j3c_k3c__entry__3}

| Issue | Cause | Solution |
|-|-|-|
| cmdb_ci is required | Missing HTTP endpoint | Create endpoint in CMDB first |
| Location not found | Invalid location sys_id | Verify location exists |
| Authentication failed | Invalid credentials | Check username/password |
| Job stuck in "pending" | Event queue backed up | Wait or contact admin |
| Timeout errors | Large payload, slow processing | Increase timeout, reduce batch size |
[ ]

{#bulk-monitor-import-issues__table_jl4_j3c_k3c}