Edit a variable for Request cloud account catalog

  • Release version: Australia
  • Updated March 12, 2026
  • 4 minutes to read

    • Customize the cloud account request process by creating or editing variable to collect essential information during cloud account request.

    Before you begin

    Avoid removing the existing Request cloud account variables, as these variables are essential for creating a valid CAM request.

    Role required: sn_itom_cam.cw_admin

    About this task

    Modify the Request cloud account form by creating or editing variables in the catalog. You can edit a variable to change its order, make the variable active or inactive, modify its permission and availability settings.

    Procedure

    1. Navigate to Workspaces > Cloud Workspace.
    2. Enter sc_cat_item.LIST in the navigation filter.
    3. In the sc_cat_item.LIST table, search for and click the Request Cloud Account property.
    4. Click the Variable Sets subtab, and click the variable set.
    5. Click the variable that you want to edit, or to create a variable, click New.
    6. On the form, fill in the fields.
      Table 1. Cloud Variable form
      Field Description
      Type Variable type to create.
      If you select Lookup Select Box, the Type Specifications subtab displays these fields:
      • Use Pool Filter: Select this check box to add a pool filter to the field.
      • Pool: Select a pool to offer the cloud service user a list of values from an existing table in the catalog order form. For example, you can select CloudAccountPool to get a list of all the cloud accounts.
      • Pool Filter: Select a filter to further narrow down the choices in the pool.
      Variable Set The variable set that the variable belongs to.
      Mandatory Option to make the variable mandatory as part of the ordering process.
      Active Option to make the variable available for use.
      Order Order that the variable is placed on the page for the catalog item. The variables are organized from top to bottom, from the least to greatest order value. For example, a variable with an order value of 1 is placed above other variables with higher-order values.
      Table 2. Questions
      Field Description
      Question Question to ask users ordering the catalog item.
      Note:
      If you select Select Box in the Type field, a Question Choices subtab appears at the end of the screen. You can enter a specific list of choices for the question.
      Name A name to identify the question.
      Note:
      If this field is empty, its value is auto-populated based on the Question field for all variable types except break, container split, and container end, HTML, container start, label, UI page, and duration.
      Tooltip Tooltip text to display when users point to the variable. Enter a brief note to describe the purpose of the question.
      Example text Hint that's displayed in the question field before a user enters a value. Applicable for the following variables:
      • IP address
      • Email
      • URL
      • Single Line text
      • Multi Line text
      • Date
      • Date/Time
      Table 3. Annotation
      Field Description
      Show Help If selected, displays the help text for the variable.
      Always Expanded

      This option appears only when the Show help check box is selected.

      If selected, the Help text field value is expanded by default when the catalog item page loads.
      Help tag If the Always Expanded check box is cleared, click the value specified in this field to display the Help text field value.
      Help text Help information for a service catalog variable.
      Instructions Information that requires rich text formatting or adding images to support help information.
      Note:
      For HTML tables, use sizes that are within the width of the variable.
      Table 4. Type Specifications (The fields in this section vary for each variable type)
      Field Description
      Variable Width Width for the variable on the catalog item page, to specify what percentage of the screen size that it can span.

      This field appears for all variable types except for break, container end, container start, container split, container layout, and label variables.
      Validation (Regex) Regular expression that validates the user input for the property.
      Validation Error (Regex) If the expression isn't valid, an error appears.
      Table 5. Default Value
      Field Description
      Default Value Default value for the variable.
      Variable Attributes Attributes for this variable.
      Table 6. Permissions
      Field Description
      Read Roles Roles that can view the variable before or after requesting the catalog item or record producer. Only a user with the roles specified in this field can view the variable.
      Write Roles Roles that can edit the variable in the variable editor after requesting the catalog item or record producer. If a user doesn't have the roles specified in this field, the variable is read-only in the variable editor.
      Create Roles Roles that can create values for the variable before requesting the catalog item or record producer. If a user doesn't have the specified role, the variable is read-only before requesting the catalog item or record producer.
      Table 7. Availability
      Visible If selected, the variable is visible in the item form before ordering the item, in the Variable editor after ordering the item, and in the cart view of the item.
      Read-only If selected, the variable is read-only in the Cloud User Portal and cannot be edited.
    7. Click Update once you have made all the changes to the variable.